Firestone Complete Auto Care

Cheryl Burns

★☆☆☆☆

a year ago

DO NOT TAKE YOUR VEHICLE HERE! They try to say you need repairs that are not necessary! I took my vehicle in because I spotted oil on the pavement. They attempted to try to tell me that I needed my oil pan replaced, and that they also had to remove and replace the timing cover when the vehicle has NO timing issues whatsoever. They also said that they would have to do a block test to see if there was a leak in the head gasket. They claimed that my vehicle has had this issue for "quite some time" based on the amount of oil on the bottom of my vehicle. None of this makes sense as I have had absolutely no warning lights on my dash, my oil level is normal, and my coolant levels are normal, so if I had a leak in my head gasket, there would be obvious signs. They quoted me over $3500 but said that they had they didn't "have the man power to fix it." They also called me the morning of my appointment and tried to cancel because their technician called off due to inclement weather. Do they not have more than one technician on staff who can service vehicles? I will NEVER go back to any Firestone location ever again. I took my previous vehicle here and they tried to tell me that I needed a whole new exhaust system. I got a second opinion and not only did I NOT need a new exhaust system, it only cost me $300 to fix, when they had quoted me over $2k. This time I needed somewhere that had late hours as I work 8-5. This location PREYS on innocent women who they suspect will know nothing about auto repairs.

Patricia Cole

★★★★★

Edited a month ago

They were so nice. They fixed a tire for me so the darn light would finally go off. I had tried several times and couldn't get it. I didn't have an appointment or anything. I just happened by, stopped in, asked and they had me pull right up and fixed and on my way. Didn't cost me anything. They were so nice and polite.

Rachel Haire

★★★★★

11 months ago

I don’t typically write reviews but Tim was nothing but kind to me throughout the entire time my car was at Firestone. He and his team ran a thorough diagnostic in order to find and fix the problem to the best of their abilities. They were very detailed in explaining what was wrong and the steps that they took. I would recommend this facility to any future customers.

Tina Kowalski

★★★★★

4 months ago

We ended up paying less than what we were quoted we would highly recommend Firestone Complete.

Gaines O'Dell

★★★★★

3 months ago

If you're gonna get car maintenance done at a Firestone definitely use this one instead of the one on State Street. Way better service and vastly better management.

George Keely

★☆☆☆☆

a month ago

I called for a starter repair. I was told $847.00. I said what, why so much and I was told that high price is due Trump. I will never return to this place.

Raeshelle Burt

★★★★★

4 months ago

Got my truck service and was out in no time. No wait time, answered my questions in timely manner. Knowledgable and kind staff.

Kelly Batchelor

★★★★★

10 months ago

Your staff was amazing! To pricing it out, scheduling our car and making sure all our needs were met! Craig, we dealt the most, he kept us informed and they were extremely busy, non stop! Friendly, knowledgeable staff, making sure our needs we met. This is our second time having this store do work for us, only this time was more in depth! So thank you to your awesome staff, we really appreciate you, Thank you Craig for taking care of Bill and I! We'll be back if we need anything else. Thank you to the mechanic also! Great experience so far! May 2025.

Blaine

★★★★★

6 months ago

This is the place you want to go for auto service. I had an issue with my vehicle while travelling home from northern Michigan to SE Michigan. I had the vehicle towed to the Firestone Auto Care center and had to stay in a hotel for the night. First thing in the morning, they started to look into the issues my vehicle was having. They were friendly, communicative, prompt, and caring with regards to my situation. Within a few hours, they had me all set and ready to get back to my drive home. Highly recommend.

AMY WILSON

★★★★★

a month ago

Everyone was friendly, efficient and very helpful in getting the issue with my vehicle figured out and fixing the issues. They made a stressful time not so stressful!

Richard Call

★★★★★

2 weeks ago

Great communication, kept me updated, had parts in stock, very good result and reasonably priced.

Lynn rosario

★★★★★

4 months ago

Gave me sale price, was a lot of people but no one mined. There were honest about time frame, had respect no matter who they were talking to. Worth the wait and price!!!!

T G

★★★★★

3 months ago

I've been bring my vehicle to this location for several years. Craig and his team have always done right by me. Whenever anyone ask me who works on my car when I'm in town, I immediately tell them to contact Craig and Firestone.

Rachel M

★☆☆☆☆

3 months ago

I paid for new wipers when I got my oil changed just for them not to put new wipers on. First time I had to use them a few days after getting them I instantly knew they never changed them due to the same streaking I was dealing with beforehand and then they had the audacity to use the warranty for new ones. I never even knew about the warranty on tge wipers and been getting them replaced every 3-6months. 😒 They also tried to over charge me for the same services that I received the last time I did oil and wipers. They took advantage of the fact I had someone bring the car in for me to actually get the wipers I paid for, had I been there that warranty wouldn't of been used, and I been going to Bay for around 4yrs. The wait time lately has been crazy long as well.

kameron toner

★☆☆☆☆

2 months ago

First off, I purchased 4 tires and install then only got 3 tires after the 4th blew out on the way home. I paid for a tow truck to get me back home where I was able to inspect the tire and report it to the exact individuals that sold me them that day. I discussed what had happened and they offered to replace the tire and comp me an alignment. Now when it comes to providing the alignment my man "Terrance" asks me if we were going to "argue about it", I calmly stated I was not interested in that and would like to assure him if I have the mis understanding or possibly the system. Terrance continued to on to state he can't honor my request ... also stating he wasn't the manager. Poor customer service and work.

Daisy K.

★☆☆☆☆

2 weeks ago

Went there for an inspection. They wanted me to pay $1,000 just for them to remove the dashboard to DIAGNOSE the issue. They said I needed parts. My parents literally solved the issue themselves with YouTube videos in two hours. No additional parts were needed, there was just an issue with the cable. Never going there again.

Ali Chehade

★★★★★

2 weeks ago

My name is Ali. Store Manager Craig was a delight to work with. He took the time to answer all of my questions without ever making me feel dumb or rushed. He explained what was going on with my car clearly and kept me informed throughout the process.Craig fixed everything that was wrong with my car and gave me a fair price. His customer service is actually the reason I chose Firestone over some cheaper alternatives. I really appreciated how respectful and patient he was, even when I called a few times to ask questions.In this economy, good service and honesty go a long way, and Craig definitely delivered both. Cheers to Craig for taking great care of me and my car.