About Business
Service Center at Lexus of Santa Barbara is a leading Car Repair specialist serving the Santa Barbara, CA, Santa Barbara area. They provide a wide variety of solutions, including Auto repair shop, and other Car Repair tasks. Boasting a solid 5.0/5 rating from 2 verified reviews, their reputation precedes them. As a locally-owned business in Santa Barbara, CA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Santa Barbara, CA.
Google Reviews
Debra Eger
★
☆☆☆☆
4 months ago
Error in diagnosis. Was told I needed an additional repair (I brought the car in for a different reason which was a quick re-set fix). The service advisor Hugo said the repair that the mechanic said my 3 year old Lexus needed was $7,500. I took the car for a 2nd opinion and after 3 separate tests, I was told there was nothing wrong and that Lexus misdiagnosed and was probably trying to upsell.
Lisa Martel
★★★★★
a month ago
Wonderful service. Chris was helpful and kept me informed on timing and scheduling. I think his customer service was excellent.
maria felice Cunningham
★★★★★
Edited 3 weeks ago
I love my new Lexus Hybrid and the service department has been excellent. I have fantastic gas mileage and love driving my car more than any other I have owned!
Tammy Steuart
★★★★★
5 months ago
Lexus of Santa Barbara has quality service as well as excellent customer service. I can't say enough good things about my service manager Chris who has assisted me with my Lexus for years as well as the entire Lexus team. Lexus of Santa Barbara you are appreciated!
Louella Burgos
★★★★★
5 months ago
The staff at Lexus had always been accomodating and professional. They make sure to answer whatever questions you may have and they also remind you when your service is due. The proximity of the dealership to my workplace is also important to me. They provide me transportation to and fro or loan me a vehicle, if needed. My experience with them is always positive for the many years I’ve been with Lexus of SB.
Daniel Parker
★★★★★
a month ago
I bought my first Lexus in 1999. I've owned one model or the other ever since then. I bought my current RX F Sport at Lexus of Santa Barbara. I've always been impressed by their sales and service team. I was away for a few years helping a friend in Denver. When I returned, Cynthia Martinez, the service manager, was new to me. I met with her to discuss three or four things that needed to be done, including new tires and alignment. I could not have been more impressed with the time I spent with her. She is so professional, obviously loves what she does and addressed every one of my issues respectfully. We laid out a plan for me to bring the car in and do the work over the course of a couple days.Lexus and Cynthia the ultimate are one-stop shopping. The tire price she quoted me compared with Costco. She recommended several replacement tires and printed out their specs and pricing right on the spot. The price for alignment was competitive. And the price for polishing the lenses on the headlamps was actually less than I've been quoted other places. I feel confident in Cynthia and her team because they work on the RXs every day. If you own a Lexus model, I can't imagine taking it anywhere else. This dealership is exceptional and Cynthia Martinez is leading a team that understands the expectations of Lexus owners. I give them both an unqualified 5-star rating. Dan Parker Santa Barbara
Maril Beck
★★★★
☆
3 months ago
It was great working with our Service Rep, also the service was great especially with the loaner vehicle and the drop off. One concern was a week after I received my car back, the vehicle 12v battery died while we were out of state and on vacation. I mentioned that my wallet key was not making good connection and it turns out that my 12v battery was the issue. It would have saved us lots of grief while on vacation, if that issue could have been diagnosed and resolved while SB Lexus had our var for a week, prior to us leaving on vacation.
Roma Simpson
★★★★★
a month ago
Lite came on there was a problem with engine, took car right in and diagnostic showed rodents had eaten wiring plus. Car was ready next day with lots of info to prevent problem …lived in same house for 60 years with cars in same garage, no problem..seems companies making wiring are now covering wires with product made of soy. We could have told them rats and mice would like soy. Thank you Lexus s.b. For your fast and kind help. Chris Williams is tops.
John Lyle
★★★★★
a month ago
Christopher was friendly, helpful, prompt, and very professional. He inspired confidence in both Lexus as a company as well as his service recommendations.
Patricia Bigoni
★★★★★
2 months ago
The professionalism and service was wonderful. My key was shorting , and they called two experts who were very helpful. Answered all my questions. I did get a backup key as a necessity since the key was working intermittently.
Terri Davis
★★
☆☆☆
3 weeks ago
Lots of miscommunication with the Lexus Roadside assistance. Finally got my car towed to the Santa Barbara Lexus service center and they had it for two days. Said it only needed a new battery. I am in the process of now driving it over to the Lexus Of Oxnard to see why the Electrical panel has caution lights on and will not lock the doors. Very frustrated.
Meesharie
★★★★★
5 months ago
Service at it's best! Lexus of Santa Barbara has renewed my faith in car dealershop service. They are respectful, patient, knowledgeable while being personable and caring. Special thanks to Chris Williams and Nicole Tidd for their above and beyond help and kindness. They go beyond and above to help and ensure all my needs are met. I highly recommend them for service and trust them with all things Lexus!
Catherine Gray
★★★★
☆
3 weeks ago
Brought my brand new car in for hood Shaking. The technician I dealt with when I picked up my car was absolutely fabulous explained to me adjustments that he made on the hood. The hood is no longer shaking.🩷
Joy Renn
★★★★★
a month ago
Service staff is always first class. They're constantly stepping up their attention to customer service. I appreciate their dedication to consistent quality repairs and customer satisfaction.
Kay Lawton
★★★★★
5 months ago
Excellent service from a hundred and fifty miles away! They were flexible, courteous, and accommodated my timing and distant location. Services were performed to their fullest extent! The service price was extremely expensive but I understand it was the best alternative for my unique need. I wasn't happy about that, but didn't have a better options with the guarantee I needed. They offered me a loaner for a few days, which certainly helped offset the overall cost. I love Lexus!
Jewel Simpson
★★★★★
a month ago
Lexus came to my house in Templeton from Santa Barbara because there’s no dealer up here in North County. This was very kind of them. There were two recall items on the car and I needed servicing and replacement of a tail light cover. While it was here they discovered rodent invasion and did repairs and put a screen on to keep them out of the inside cabin. They picked up and we delivered the car after all this was done and left me a loaner to use which I really appreciated. They were very courteous on time and communicative.
Rena Duhl
★★★★★
a month ago
Excellent service. They picked up my car and returned it after fixing 2 recall items. I live 90 miles away! Will definitely use their service department again. Next time I will drive there😊
J Hill
★★★★★
a month ago
Lexus of Santa Barbara has been servicing my car since 2018. I continue to have my car serviced there because of the convenience and the awesome service I've experienced each time. The staff is welcoming and friendly. My advisor, Chris, is very thorough in explaining which services are required and why, and if I have questions or concerns, he patiently listens and offers a solution. I will continue to take my car to Lexus of SB.
Miguel Munoz Vignes
★★★★★
Edited a month ago
Cynthia Martinez the service Manager is amazing, the service we receive is outstanding! My brother and I bring our Lexuses from Thousands Oaks, and we use the day to go to the pier and have some Clam chowder, the service is done the same day . The shuttle will drop and pick up from the harbor when the car is ready It is a great use of our time Thank you Cynthia!
Daniel Soto
★★
☆☆☆
3 months ago
We brought our vehicle in for the 25,000 mile service on November 22, 2025 and we are deeply disappointed with the quality of service we have received during our last two visits. While our service representative has consistently been friendly and helpful, the overall service experience has fallen well below the Lexus standard. As previously noted, this is the second consecutive visit in which our vehicle has been returned to us with new exterior scratches. This suggests a concerning level of carelessness, either by the service technicians or by those responsible for washing the vehicle. Although our service representative has offered to buff out the scratches, the solution creates a significant inconvenience for us, as we must travel one and a half hours from San Luis Obispo. We are also concerned about the potential impact of repeated buffing on the vehicles finished.
