Service Department at Ken Garff Honda Downtown

J Rizzuto

★★★★★

3 weeks ago

My wife and I purchased two new Honda vehicles from Tomas this year. Everything from the first hand shake to the last was incredible. They gave us fair trade in value for both of our trucks and worked within our budget to obtain new Hondas. We got the two vehicles we requested and all of the add ons that the service department completed were finished within a reasonable timeframe. We’ve purchased 6 vehicles from Ken Garff and we couldn’t be happier.

Michael Webb

★★★★☆

a month ago

This dealership is great. I’ve been using them to service my Hondas for years now. They are fairly priced and timely. I like the video reviews they provide. Helps me feel reassured the work I am paying for is actually being performed. The one reason I can’t mark this as a 5-star is based on the recommendation by miles only. I just had my fluids replaced at a different dealer. Had the technician actually pulled out the dipstick and looked, he would have seen the fluids were new. However, he just makes a recommendation based on miles or age. Makes me feel like I am getting the wool pulled over my eyes. If you’re a technician and already under the hood, go the next step and pull the dipstick and give an honest recommendation. It will build more trust with your customers.

anne greene

★★★★★

a month ago

Ken Garff service is easy to work with! I usually stay and wait for my car. The time waiting was fairly easy and not too long. I was able to call on my phone for an appointment. Calling only took 5 min., very easy to do. The whole experience was a great!

janet champion

★★★★★

a month ago

i have lived all over thi country and owned almost all the brands of cars; serviced cars from ca. to va ,nc , fla , and e utah , i have never all those states been treated as well as I have been treated as well as I have been taken care of at Ken Garff Honda on 900 S and main st,downtown SLC< they give you a time and estimate and it reall has worked for me. I have been a customer since 1968 and will be until I die! They truly are nuber ONE in my book for all these years. All the employees have been the very best I have had since 1961 when I started drivin cars! Yes they care about their customers and I love them ALL! Waylon Champion

Adriana Covarrubias

★★★★★

a month ago

I made my appointment online, it was easy and fast, they had my info as soon as I walked in. It was easy to find and parking was also accessible. This was my first time getting service from the Dealership, they were fast, effective, on time and super nice! My service advisor was great!

Stuart Welch

★★★★★

a month ago

The service department was great. When I set up the appointment I asked them to make sure the parts were there and even made a second call to remind them when I came in no parts were there they weren’t ordered. The service person I worked with apologized and quills told me to come back the next day when ever I could get there. The next day I was there when they opened he took me right in the parts were there I was out in 2 hours. If somebody had ordered the parts like they were supposed to it would have been better. It wasn’t the service peoples fault. That’s why I still gave service people 5 stars.

The Woolley Mammoth

★★★★★

3 months ago

Great service! Very accommodating. Between the complimentary ride home, text updates, video of assessments, and the overall ease of everything. Great place to go to. I had several things needing repair and the service rider Tebo helped me triage the repairs. Things to fix now and what could wait which was super helpful. Car: 2005 Honda element with +2227000 miles.

Barbara Bowlden

★★★★★

a month ago

They gave me a free ride between the shop and my home when I dropped off my car and then gave me a complimentary (very nice) rental car when they needed to keep my car overnight for repairs. They make it easy to get my car in for needed maintenance. Everyone I have interacted with there has been so friendly and helpful.

Spencer Madsen

★★★★★

a month ago

By far the best experience I’ve ever had with a dealership. They exceeded my expectations by replacing parts that weren’t covered by my insurance with no additional cost. Super honest and care about their work. I will be giving them my future business.

Mac

★★★★☆

Edited a month ago

Honestly great service and super nice people. I'd give 5 stars, but the place is just lacking in amenities other dealerships provide. So it's more of a reflection on business decisions of the leadership than a reflection of the staff or service there (which is excellent) No loaners for warranty/recall service. If an issue is manufacturer caused, why do I need to spend money to make sure I have a vehicle for the day? When pulling up to the front, no staff came outside to meet me. Not a big deal, but pretty typical of most dealerships I've worked with in the area. Painstakingly difficult to schedule service if you have nuance to the situation you need to speak to someone about (due to their AI scheduling service and long hold times). I called in for a part, and was assured it was in stock (so I cancelled my cheaper online order through a third party in favor of immediacy), when I arrived an hour later, the part was out of stock and they confirmed no one had been in to buy one between my call and my arrival. Ended up going to the acura dealership down the street, so not super inconvenient. But a reflection of poor inventory management. That said, everyone there is super friendly, and my service advisor even went so far as to credit me with a warranty oil change even though I came in early (I always do 5k oil changes for turbocharged vehicles).

Joyce Thornton

★★★★★

4 months ago

The service I received at Ken Garff was everything I expected great!! The people i deal with are the best. I’ve been coming to Ken Garff since 2008. When I bought my first car. I’ve since bought 2 more thru the years I’ve been lucky enough to be able to go to the same person thru these years. He has alway made time to explain everything and to listen. Thanks to everyone

Jathine Wong

★★★★★

a month ago

Friendly and helpful services! Ken Graff has been servicing my cars for the past 20 years. It has been very good and consistent. With my new ev, the service took longer than expected, and no more complimentary car wash.

gregory berg

★★★★★

a month ago

Had work done that was recommended at my last oil change. Work was completed timely, and my car is running better. It was also less than the original estimate. Had transmission fluid change, accessory belt replacement, and tune-up/valve adjustment.

Michelle Gutierrez

★★★★★

a month ago

Great experience at this Honda dealership! They completed all the required services, explained everything clearly, and gave an accurate timeframe. They even went the extra mile by washing and vacuuming my car. Grateful for the amazing staff at this location!

sally richardson

★★★★★

3 months ago

I had a screw in my tire in just the wrong place so it couldn't be patched be had to be replaced. I did not have an appointment, and I needed to be downtown at a specific time. Becky called around to find a replacement tire--whoever she called wasn't going to have a tire until the next day, but she said that wasn't good enough. We needed a tire today. They have a shuttle and took me to my appointment downtown, then picked me up again when I was finished. My tire was changed; my car was vacuumed and washed. It was perfect! Becky is always pleasant, knows her job well, and I will always look for her when I need service. Thank you!

Robert Ungricht

★★★★★

3 weeks ago

I recently had my car repaired at Ken Garff and it was a pleasant experience. The repair was reasonably priced and the service department was great in keeping me apprised of the cost and time frame.

Allen Jensen

★★★★★

3 months ago

I’m a part time Uber driver so I’m obviously in this dealership quite often. They are always very friendly/thorough and detailed oriented. They even give you a video of the vehicle condition and work being done. The service is fast and wait times are fast. Also a great coffee making machine!