Audi Salt Lake City Service

EEH Wilcox

★★★★★

4 months ago

The Audi dealership in SLC, Utah provides excellent service and information. I felt like Olive takes a personal interest in our car and its needs. She communicates so well and makes sure we understand what they did and what is needed in the future. Thank you to her and to our service technician, who also was professional and did a great job.

Chris Espitia

★★★★★

2 months ago

Scheduled a service appointment for a faulty CV boot on my wife’s Q5, and Ryan was attentive from start to finish. When we encountered a minor inconvenience during the process, Ryan addressed it promptly and offered a quick, fair resolution, which we really appreciated. Overall, the experience was smooth and reassuring, and the level of customer service stood out. We would confidently return to Audi SLC for any future maintenance or service needs.

Nataleigh

★★★★★

2 months ago

Olive always takes amazing care of me. That’s why I request her every time I call and why I will continue to do so. And obviously the mechanics do such an amazing job. I never have any complaints. My car runs great. They do their jobs well. They have my complete loyalty for life. Well, for the life of my Audi.

lisa goldberg

★★★★★

5 months ago

Issac and Olive were amazing. I did not realize that my car’s service would take most of the day. Olive did not want me to have to reschedule and was able to offer me a loaner. Issac was my consultant. He explained everything. Kept me up to date and worked around my schedule to return the loaner at my convenience. My car is in great shape and the whole experience was seamless. Very happy with this Audi service department.

Deb Andersen

★★★★★

a month ago

I had to have my S3 towed into the dealership because it wouldn’t hold a charge in the battery… they got it right in and checked everything over to make sure that was the only issue. They stayed in touch with me throughout the process and everything was still under warranty so my cost was zero. I have had some issues with my phone in the car and when I mentioned it, Landon Cook came out and sat with me in the car to show me how so many things worked that I hadn’t been aware of. Great service!

Chris Clifford

★★★★★

a month ago

Did I drive past a closer Audi dealer in order to get to Audi Salt Lake City and have my car serviced there? Yes I did… And it was worth it. They got me in the next morning and had my car fixed and inspected before noon. They provided a great video update and explanation of everything that was done. When the time comes, I will make the extra drive and be back!!

Holly Nelson

★★★★★

a month ago

My service advisor communicated well and followed up with me regularly. The service video of the car while it’s in the shop is super slick and gives you the piece of mind that they really are doing a full inspection. Everyone i encountered was great.

Arianna Gallo-Smith

★★★★★

2 months ago

Had a few open recalls on my 2019 Audi and getting an appointment was quick and painless! We were able to get in the same week and our car was ready the same day! Our service representative was so communicative and helped us out tremendously. Love these guys and the loaners they offer to their customers, very nice and safe vehicles provided, thanks Audi Salt Lake City!

Lisa Powell

★★★★★

4 months ago

Service personnel were great - got me in and out quickly. Communication was great letting me know the status along the way. Loved the service video that was sent to me. Only complaint is I had a $33.64 charge on my credit card that I was not made aware of. Not sure what it is for. Only thing I can think of is I did not return the courtesy vehicle with a full tank of gas as it was not full when i picked it up. I filled it to the same level before returning.

Suzanne Wheaton

★★★☆☆

a month ago

Appreciated the diagnostic video along with narrative. Ended up replacing front lower ball joint boots that were torn open along with wishbone control arms was able to see this via the video. Replaced my rear paring sensor harness and retainer which is the reason I brought car in. Parking sensors had stoped working. Apparently the wires/box had rusted or corroded. Audi had to order parts in. Was able to secure a loaner vehicle for both services since it took about two weeks all together. Suspension arms were done first so I was able to drive my vehicle while waiting for sensor parts to get in. They were installed in about a day. After receiving parts. The tech failed at putting back together all the items in my trunk area (Q5) leaving the side panels off, the security screen off and on back seat. I put things back together and it didn’t fit right. After several calls about this. My Service advisor came to my house and we fixed it correctly. Apparently the tech pulled the rear seats way forward something I’ve never done causing my rear privacy/security screen to have a large gap between seats and screen. Sam was able to fix that. Appreciated him coming to my house to help! Zero stars for the technician Mike. If he would’ve put things back together as he should have it would have saved me and Sam many hours of trouble shooting. When I picked up the Q5 the second time all things were back in place.

Zamen Farhan

★★★★★

3 months ago

As a first time at Audi Salt Lake, the experience was great. I had the pleasure to work with Samuel (service advisor) and he was such a great guy! I had some specific requests and he made sure they were all met. Sam really listens and cares which I really admired. Additionally, I don't know the name of the technician that worked on my car but I can tell he had excellent communication with Sam and was very detail oriented and kept everything spotless. I will be taking my cars to Audi Salt Lake because of Sam and the way he takes a great care of his customers and more importantly their cars! Thank you again, Sam and I will be seeing you later.

Gary Singh

★★★★★

5 months ago

I’ve always had issues with my Audi, but service techs like Sam Cronin are the reason I stay with Audi. I recently took my car in for service, and Sam was exceptional professional, helpful, and made the entire process smooth. Great service like this truly makes a difference.

Korbyn Hickman

★★★★☆

a month ago

Great service! Only complaint is that I had an appointment for 12:10pm and after going to lunch and coming back at 2pm my car still hadn’t been back for service yet. Ended up finishing around 3pm. Not sure why I made an appointment when it still took 3 hours to get an oil change done. Other than that, everyone is friendly and prices are fair. I like the lobby and the wifi was fast while we were waiting.

Jeremy Smith

★★★★★

2 months ago

I recently took my Audi eTron to Audi SLC for the 60K inspection along with two recall items, and the experience was very solid from start to finish. The check-in process was easy, and the staff was friendly and professional. All work was completed fully and on time, as promised. I appreciated being provided with a loaner car since the service took the full day and I needed transportation. Throughout the day, I received helpful text updates on the progress, and at the end I was given a clear and thorough overview of the inspection and work performed. My car was returned in the same condition it was dropped off. Overall, a smooth and well-managed service experience. This was our first experience with Audi SLC after moving to the area from out of state. We loved our previous Audi dealer and after this experience, will have no problem going to Audi SLC in the future.

Huy Vo

★★★★★

3 months ago

I recently visited Audi Salt Lake to have my car checked out, and the experience was smooth from start to finish. The service team was professional, organized, and quick to get me taken care of. Check‑in was straightforward — they greeted me right away, confirmed the details of my appointment, and made sure I understood what they’d be looking at. Throughout the process, the staff communicated clearly and kept me updated, which I really appreciated. They were respectful, transparent, and didn’t try to upsell anything unnecessary. It felt like they genuinely cared about making sure my Audi was in good shape. Overall, the visit was efficient, stress‑free, and handled with the level of quality you’d expect from an Audi dealership. I’d definitely return for future service needs.

Briggin Bluemel

★★★★★

3 weeks ago

Was very impressed with their service department. Came in with a car that had a shot engine and was worried we were going to be in a really bad spot. Ryan Walker was able to save the day by working closely with our third party warranty company along with Audi directly to get all of our issues resolved at the lowest price that they could. Not only that but they are very accommodating by scheduling Ubers for us to make sure we can always get where we need to while our cars are being worked on. Very professional and great to work with. Would come back in a heartbeat.

Lindsay McAllister

★★★★★

4 months ago

They permanently earned my business on my last visit for an oil change. Olive was extremely attentive and helpful to my needs. Jack came in also to answer some questions I had about technology on one of my Audis. Both were willing to help and take all the time I needed so things were understood. The work performed was thorough but timely and their hot chocolate was awesome. I will be back for Service here versus Lehi next time.