Neil's Pro Service Inc

Roland Christensen

★☆☆☆☆

9 months ago

I have only been here twice. Last month I had a coolant leak on my old car. They replaced the radiator. Everything seemed good and I had no complaints. They would have gotten 4 stars then. (Their service is not great. They didn't call when the car was done and I had to call them myself days later to find out the car was done. This happened both times I took my car in. I would have given them 4 stars for that .) Last week my car started overheating again. I took it in and they charged me $122 to change the radiator cap. They said the radiator cap (the one they put on when they replaced the radiator) was the wrong kind. Personally, I would be ashamed to charge someone for my mistake, but these guys apparently do not share that belief. I don't know if they do this kind of stuff deliberately. Put the wrong cap on in order to ensure I will bring it back in so they they can charge me again, but if they did I wouldn't know it.

Henderson Silva

★★★★★

5 months ago

My family uses Neil's Pro for over 10 years Great place, excellent family business model, and a great customer service.

Cassandra Potts

★★★★★

7 months ago

We have been going there for over 25 years . We are always very satisfied with their service. My mother has been going there a few years after they opened and has taken all her cars there she is 83 yrs now .

Maal

★★★★★

a month ago

This place is amazing. They genuinely care about solving your issues, which is rare these days.

Matthew Rine

★★★★★

a year ago

This is the kind of local mechanic everyone wishes they had. We've taken our vehicles to Neil's a few times now and we've always been impressed. They're friendly, knowledgeable, and most importantly: honest. To top it off, prices are very reasonable. There's no other place in SLC I'd rather take my car.

steve vela

★☆☆☆☆

10 months ago

I'm in from out of town and having a miss fire in cylinder #5 explained the problem over the phone to someone and how I just replaced my cars spark plugs and coils 5k miles ago. They had the same idea I had about how the spark plug valve gasket needed to be replaced, quoted me a very reasonable price and time frame for getting it done so did not look else where. When it came time to drop the car off. They seemed to have no record of my car, me or my number. I Explained what was happening to my jeep, and the guy I talked to in person said it is >>>impossible for a spark plug valve gasket leaking to cause a misfire.<<< This was pretty wild for me to hear and shocked me and was enough to make me leave.

Miriam Castle

★★★★☆

a year ago

Neil’s Pro was recommended to me when I first moved to Salt Lake, so when I learned that none of my brake lights were working, I called them up and they told me to bring my car right on in. When I arrived, it was SUPER busy, there wasn’t really any space for me to park, and it was at least 20 minutes before I was able to speak with a mechanic (hence the 4 stars). However, once they were able to help me, the service was great and they had all my brake lights replaced within an hour!

Angelica Mendoza

★★★★★

a year ago

Can I just say what a lifesaver this shop has been! They are so kind, professional and quick. Took my son’s car here and now mine. I will definitely recommend them to anyone who needs car work done. Thank you guys so much!

Jenyr Musselman

★★★★☆

a year ago

Service itself was fine. Took my car in for an oil change when they opened at 8:00 after calling the previous week to set an appointment. They were slammed busy. I left my car there until just after two when I called to check in and they told me it had been done for almost two hours lol. I was fairly surprised by the cost of the service, as it was about double what I typically pay for an oil change. Overall they did the job and did it without error, but the cost and turnaround time keeps them from being perfect.

Lindsey Dickey

★★★★★

Edited 2 years ago

Scott is the most awesome mechanic ever. He helped my company out on several occasions and made it look so easy. I thought I'd blown a hole in the company car tire and he was able to assess that it was just a bent rim and had us back on the road in no time. This avoided me having to go to Big O Tires. Wow! We love the people here. Always so friendly and smiling!

Pars Ethis

★★★★★

2 years ago

Called about getting a tire plugged. Was quoted price, and told to just bring it in. So I did couple hours later during lunch break. Seems like they do their best to take care of everyone. Fast and friendly service, Quick plug, water test, about 15 minutes for under $20. Thanks!

Breanna Breanna

★★★★★

2 years ago

Very nice guys :) I was told at a different place I needed a whole new part and was quoted a crazy price so I came here and it turned out I only needed a small piece fixed. They also fixed it so fast I got my car back the next day :) First place I’ve been to that gave me better news than I was expecting as well as saved me a bunch of money. Highly recommend! 🙏🙏🙏💜

Henderson Silva

★★★★★

Edited a year ago

Great service, price is good and the professionalism they display is awesome. I have taken my cars there since 2008. And as long as they are open I will take my car for the services by Scott Draper and his team.

Felicity koenig

★★★★★

2 years ago

I love this place. I have gone to them for years and I have never been disappointed with their service. All the employees are super helpful. This place DOES NOT DO APPOINTMENTS. I have never had a problem with this, and they always get done with small tasks quickly. I have never been overcharged for a service or lied to about a situation with my vehicle. Come support a locally owned family business.

Joshua Marchant

★★★★★

5 years ago

We absolutely loved our experience with Neil’s Pro! We had a pretty tough problem with a mystery engine light, as well as a few other minor repairs. They worked so hard to find out what the problem was and even called in a specialist to look at it. They even fixed our broken tire pressure light somehow. The price was extremely reasonable and our car works perfectly now! They were fair, open and honest with us the whole time. Would definitely go there again. If you’re looking for quality auto care, honesty, integrity, and fair prices, this is your place.

Barbara Kidd

★★★★★

2 years ago

My Auntie's little car wouldn't start. I tried and tried to clean up the battery. I jumped it three days in a row. Finally, I just gave up and realized I needed a new battery for my 85-year-old Auntie's vehicle. When I called it was immediate. No problem. Scott said come on in and we'll get it taken care of. When we arrived they were waiting for us. It was not long. They switched out the battery so fast and had us back on the road. My Auntie is always telling me how Amazing and family friendly. I truly believe her now! Thank you guys for taking such great care of my little Auntie.🙏

whitney flygare

★★★★★

6 years ago

I’ve never had a more positive car repair experience than at Neil’s pro. I’ve taken my car in several times and they are consistently fast, reliable, and very knowledgeable. The staff is super friendly and the work is always done right. I feel like a good mechanic can be hard to find but we found one!