Service Department at Ken Garff Nissan Riverdale

Lia Peterson

★★★☆☆

4 months ago

I had my car serviced for my 60,000 mile checkup. Which all appears fine. However, I saw my back window wiper is coming apart and wasn't replaced. Also my passenger door was sticking when I opened it. Then I noticed someone spilled a coke by the front seat and door. I paid for an oil change maintenance prepaid package last year and it is almost due. I thought they would change that at the same time. I asked them if they did it and they said they could have, but they didnt check my records. Now I have to make an extra trip and wait for my maintance package oil change

Rick Bruce

★★★★★

Edited a month ago

The folks who checked me in and worked on the car were great. I enjoy the video they send you on the condition of all the things that gets checked during service. I bought my Rouge new here in 2016. It's only been serviced here, it still feels and drives like new! I'm very pleased!

Corey Wamhoff

★★★★★

3 months ago

Needed my rear shock absorbers replaced. Scheduled for Saturday. Found it was busy all day. Rescheduled for Monday. I drove there and they called me an Uber to get home while they worked on it. Called me an Uber to come pick it up afterwards. No problems since then.

_MadeSpanPower_ 2

★★★★★

4 months ago

Service tech is very thorough and reliable. He took a video of the entire vehicle inspection and shared it via text message. It basically informs me the overall health of my vehicle so I don't have to wonder why specific maintenance needed to be performed. This time just an oil change but at 100K miles a few things needs attention.

Jeff Anderson

★★★★★

3 months ago

I have had my Armada serviced there twice and was pleased with the staff and the services performed. In-between services I needed to change my rear wiper blade. I had already bought the blade but when I went to install it the nut wouldn't budge without me feeling like it would break the wiper. I went and asked the service manager if I was doing something wrong just for information. They ended up doing it for me and didn't charge anything. That was above my expectations. It was very appreciated.

James Ondricek

★★★★★

3 months ago

Great automobile service experience. I loved the vallet service. They picked up my vehicle at my house and returned it after my oil change. It's so nice to wait at home instead of their lobby. It was a free service too. I highly recommend. Thanks...

Jeff Lawrence

★★☆☆☆

a month ago

Been going there for years , the turn over of employees is constant but I like them all, so far had a guitar, pedal and bottle of pills taken from truck. Can’t prove it was there but didn’t go anywhere else. Was quoted twice over 1700 dollars to replace a part I don’t need. The correct part is 160 bucks online and an hour install time, I know dealerships are more but 1400 dollars more ???????

Julie Ropelato

★★★★★

3 months ago

Great customer service! Super friendly staff, even if they aren't assisting you. I'm greeted every time I walk in. They communicate accurate times, and usually end up finishing long before the deadline given. This is seriously night & day difference from what I was experiencing at another Ken Garff up the road.

Kyn Mil

★★★★★

3 months ago

Brought my car in to replace my key fob. The staff was super helpful in making sure I understood the price and timeline to get this done. They were also able to add on an oil change at the time of service. Would recommend anyone to bring their Nissan to this location!

Ashlon Smith

★★★★★

4 months ago

This place is the best. Tire light was on from cold mornings. Stopped in with no appointment and Jeff got me squared away super fast. So much appreciated

Dustin McCain

★★★★★

4 months ago

Every time I've gone here for oil changes it's always been a positive and professional experience. The environment is clean, the service technician is always professional, and the three oil change package deal for full synthetic is the best price around! I love the video walkthrough of what they see during their inspection. I definitely recommend Ken Garff Nissan in Riverdales service department.

Jamie Gerhardt

★★★★☆

3 months ago

Professional and nice people. Took longer than what they said it would by about 45 mins but I didn't make an appointment because it said not to online. So confusing. But they give free soda/coffee while you wait and tv and the seats were comfy. The tires they wanted to sell us were way too much. But that's a dealership price, so I just went to Discount for those. This was our last free oil change from when we bought the car. Nice while it lasted.

Jonathan Figueroa

★★★★★

2 months ago

My service was done quickly with no issues at all. The advisors and technicians did an amazing job working with me and my vehicle. I’d recommend going to Ken Garff Nissan Riverdale for any repairs or service to everyone I know. I appreciate the communication and helpful feedback from them. They are amazing people to work with!

Liliana Albarran

★★★★☆

a month ago

I’ve always serviced my Rogue at Ken Garff in Riverdale, and I love the price I get for an advanced care oil package which is (3) plus a complete inspection included every time. They always maintain me informed of my vehicle’s condition in a timely manner, truly recommend.

Cidelle Alexander

★★★★☆

a month ago

I usually schedule early appointments with these guys, and my appointment is usually completed within a reasonable time-frame! They are always efficient with notifying me on what they are doing and looking at. I truly appreciate it! The waiting area is always inviting and cozy. I enjoy their efficient services!

Jamie Fox

★★★★★

3 weeks ago

Jeff was the guy who helped me. He was kind courteous, friendly quick and had great communication with a smile. I got out of there in an hour. Thank you happy customer!

Kandy Maxwell

★☆☆☆☆

3 weeks ago

When I got my new car I bought an oil change package with it so I could bring it back to a place I trusted. My last 2 Nissans I have brought there. When I first started taking my car there, they were on time, fast and thorough. They took care of my car really well. Now even when I schedule an appointment I have to wait an hour just for them to take my car back to the service area. What’s the point of making an appointment if everyone else that just shows up without one still goes first? And how many people are you scheduling for the same time? 2 almost 3 hours for an oil change is ridiculous. This has happened several times now and I don’t think I’ll be repurchasing a package. I might just go somewhere else.