Sheehy Hyundai of Waldorf Service & Parts Department

Patricia Frazier

★★★★★

5 years ago

Nice folks!

Jess C

★★★★☆

4 years ago

The salesman Chris is helpful even end up I didn't purchase a vehicle cause it sold before I can get to it.

Alma Polk

★★★★★

3 years ago

Always on time. Do a wonderful job. The man who washes my car is awesome.

Kari Navarra

★☆☆☆☆

3 years ago

The service station was terrible!! Very unorganized, not polite, left my car untouched….it just sat there all day. They told me it was ready just to find out when I got there it wasn’t! They apparently “fixed” my car but now it’s just all messed up!

F

★☆☆☆☆

11 months ago

Terrible customer service. Maiya needs to be fired (or is in need of serious retraining). She is horrible at her job.

gloria julius

★☆☆☆☆

Edited a month ago

The service was poor, appt at 12, car still not ready at 4 and it was wet. Some light was on the dash. The longest oil change in history.

David

★★☆☆☆

a year ago

Would not recommend, this place seems understaffed. Every time I've gone here it has taken hours to days longer than they claim it will. Staff was not great at communicating either, for example on multiple occasions they did not send me updates when they went over the stated timeframe so I was wondering if they forgot to tell me it was done, but no, they just didn't bother updating me that it was taking way longer than they claimed.

Brooke Rollins

★☆☆☆☆

2 years ago

I wish I could give -5 stars. I've been to this service center 3 times for the same issue and it has yet to be repaired. I was told the part was there and it would be fixed on 2 occasions. Now I will have to return a 4th time for the repair. Do yourself a favor do not buy a car here. Do not go here for service.

Velvet Johnson

★★★★★

9 months ago

I had excellent service review with my visit. I was kept informed about the status of my vehicle. The my service advisor was on top of it

kim rice

★☆☆☆☆

2 years ago

Never going back!!!! I put my vehicle in the shop for service updates and recalls. Unauthorized service was done and I was recommended to have bogus service needed For What!?, I thought...Now I know. My car drove really bad when I picked it up and not knowing why it was fine when I dropped it off😡. I tried to reach this location for days but, no one ever answered the phone. I emailed the service recommendation person, no response....😡I cut and pasted the letter to corporate, no answer😡. Finally someone called and hung up 🤔 not sure who this guy was but, I returned the call because of caller I.D. he answered confused. I said "are you calling Kim Rice" he said " I'm cutting and pasting your letter to the locations manager (Arron Dawson) as we speak" 🙊 we didn't speak 😞 OMG!!!! Passing the buck...Arron Dawson didn't call me for 3 days after 3 days of me trying to reach him...he is the worst!!! I dealt with him before.. I passed on the survey and comment before but Hunnay....he has skills in the customer service department. No greeting (shake of the hand) no engagement, no concern, no addressing the issue and no closure whatsoever 😕🤦🏼‍♀️I lost🫤🤷🏼‍♀️wtf is going on.... Oh!!! and I heard Arron say " these customers are getting on my nerves 😯anyhow, all this carried on for about a month smh ..Pam was cool but, I don't think she really cares either as long as it is standard, she is not going to pass the scope of things.🫤😆Sales department.... 🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️just that... trying to make a sale🙏🏾 second time dealing with this same person two years ago (he couldn't sale me nothing 😔 oh! wait, that's right he tried to put me in a Tuson for $800 a month 🫤🤣and this year he didn't want my trade but he can put me in a Santa Fe for $1,000 a month and for me to ditch my 21 Santa Fe in S.E. somewhere 😯😬🫥👻I really really hate this place!!!! (I had to contact Blue Link for an appointment with this location) supposed I didn't have Blue Link 🤔😔🙏🏾. I do wanna give a shout out to Albert Brooks for great customer service in a job well done!!!🤗🤗🤗💯👍 Because of him I own a 2013 Hyundai Genesis coupe since 2012 and I also have a Hyundai 21 Santa Fe since the summer of 2021. Thanks Albert Brooks from Hyundai at the Capital beltway District Heights Maryland🙏🏾💪🌟🌟🌟🌟🌟🎉😊

LaKita Marshall

★☆☆☆☆

a year ago

When I tell you that the service department team (which includes Jervon Young and Aaron Dawson who is the manager) exhibits the worst customer service in the DMV, it is not an exaggeration to state this. I have contacted the general manager who also has done zero about the poor quality of service that are being offered to their customers. I have had this young man actually come across in such an unprofessional and inappropriate demeanor, that I contacted my attorneys about the interaction. I created a case with Hyundai regarding this; this Sheehy Hyundai of Waldorf has proven to me that they not only don’t care, but you have to make sure that they’re not getting over on you. They have basically convinced me through their interactions that Hyundai is not a brand that I will invest in going forward. I should never have to question if the products that were supplied to me (which was supposed to be a new catalytic converter) doesn’t work after putting it in my vehicle. I’ve been coming to them since July 2023 and my car is still not fixed at all! My vehicle is there currently only because my part is under warranty. They will not give me a loaner and told me that they won’t even look at my vehicle for a full week because they’re “short staffed”.

Millisa blake

★☆☆☆☆

a year ago

Pathetic. I will NEVER buy another hyundai strictly because of the poorly ran service center department. I had to give a star to leave a review . I had to fight tooth and nail to get them to honor a warranty, the customer service is literally non existent, they were rude, incompetent, not knowledgeable about anything really, slow as molasses, way overpriced, and lacks anything and everything that makes a company reputable. It took over a week to order and fix a simple heater hose, which costs $170 that they marked up to $270 and the total of the bill was over $600. 2-3 weeks later guess who's car is overheating again. Yup they tightened the clamp so tight on the new hose that within those 2 or so weeks put a hole in the new hose. I bring it back and they want to charge another 150 to diagnose it again, when i went in at 9:30am for the scheduled appointment time that they were adamant if I was even 15 minutes late I would have to reschedule but I was on time and they said it was a 3-4 hour wait just to look at it. So what was the purpose in making an appointment? The real kicker is when I said I was going through it with the advisor maiyah everyone there spoke up and said yeah we get that alot and not many people have many good things to say about her, AND I left messages for the manager many times to contact me and 3 weeks later I haven't heard a thing from the manager yet. This place needs to shut there doors for good. If you chose to ignore a major problem with your department and the customers are the ones paying for your mistakes especially if your fully aware of the situations what are you really doing? I would say do better but I highly doubt that they want to or will. Unacceptable

Khadijah Martin

★☆☆☆☆

11 months ago

My experience with Service Advisor Maiya Harrod was incredibly disappointing and unprofessional. My husband dropped off my vehicle this morning for a scheduled 10:00 a.m. appointment, only to be told by Maiya that our appointment was actually at 9:15 a.m. – which is absolutely incorrect. When my husband called to confirm the appointment time with me, I could clearly hear her in the background speaking with an attitude, saying, “I said okay. I’m already checking you in,” in a dismissive and nasty tone. To make matters worse, when it was time to pick up my vehicle, I received a call where the person on the line, who never identified herself or where she was calling from, simply said, “your vehicle is ready,” and hung up. No greeting, no courtesy, no professionalism. Maiya clearly lacks basic customer service skills and could benefit from serious training. With this type of treatment, I will not be extending my warranty and will take my vehicle elsewhere for service moving forward. A bad attitude like hers reflects poorly on your entire dealership and will continue to drive loyal customers away.

Demi

★☆☆☆☆

2 months ago

I went in for a recall. Now I'm faced with an acceleration issues that they refuse to fix. Since my findings show that after recall work the dealer is responsible for checking behind issues with my car I'm reporting this to the NHTSA. They expected me to pay for their mistake. So if in result my car has any more damaged or if any harm is done to me because of this issue. This dealership will be held accountable.

Zach Steele

★★★★★

3 months ago

I had an excellent experience purchasing my 2022 Hyundai Sonata from Eric Coates at Sheehy Hyundai. From the initial inquiry through closing, Eric was professional, knowledgeable, and straightforward—no pressure, no gimmicks, and no wasted time. As someone who has spent a fair amount of years in the industry selling cars, and knows the game, he was transparent, expedient, and didn’t try any of the car sales “tricks”. The vehicle was priced fair and I had a ZERO pressure experience. To simplify — as a car salesman, I’d go to Eric again in a heartbeat. Only negative is that they only had one finance guy on during a busy sales day, so it did take a bit to finalize the deal. Either way; If you’re looking for an stress-free car-buying experience and someone who actually values your time, opinion, and experience, I highly recommend working with Eric Coates at Sheehy Hyundai. I would absolutely do business with him again.