Showcase Auto Care Center

Leah Custer

★☆☆☆☆

Edited 2 years ago

***Came back to edit my review because somehow it managed to get WORSE. I had my muffler replaced TWICE by this place less than 4 years ago. I only went there because of my warranty to begin with, and they replaced my muffler. Less than a year later, the muffler had a hole in it and I went back. They said it was a "defective muffler" and "replaced" it again. Fast forward 3 years and last week the muffler FELL OFF MY CAR while I was driving. Unbelievable. Especially considering the rest of my review below with the other things they did wrong... The absolute worst shop I've ever had work done at. DO NOT GO HERE. Brought my Jeep into this place for an exhaust/heat shield issue, chose this place because of my warranty. Left my car with them for a week only for them to slap everything together in a matter of a few hours. $1400 worth of work “done” and EVERYTHING was done wrong. Had to have it done again and instead of calling and complaining or bringing it back in, decided writing a review would be more helpful for others. And I obviously don’t want them touching it at this point whatsoever because even more things went wrong on my front end not even a week after picking it up from this shop. They didn’t even use cotterpins on my balljoints. Even the brakes weren’t done right. The heat shield fell off while driving. Absolutely despicable work. Do not go here.

Nahyung

★★★★★

6 years ago

My husband takes his car and my van here and we could not be happier with all of the service we have received. The back door on my van wouldn't close anymore the dealer wanted 10X more and showcase did a perfect job. All of the work i have had done has been outstanding, prices, quality and staff are all A+. I highly recommend taking your're car here if you need any repairs, want a good deal and trustworthy work.

Bernard Cohen

★★★★★

2 years ago

Paul and the team at Showcase Auto Care Center are absolutely amazing. I called Monday morning complaining about a noise coming from the front passenger side of my vehicle. I told them that I needed the car back by Wednesday evening to make a 10-hour drive. They told me I can bring the car in right away. By the end of the day they called me with the diagnosis (needed a new right front brake caliper and pads/rotors all around) and immediately quoted a reasonable price. By Tuesday afternoon, the car was completely fixed and ready for my long drive. I can't thank Showcase Auto Care Center enough. I wish I wasn't moving out of state because it will be hard to find another shop now that I have such high standards based on this experience.

Alfie C

★★★★★

2 years ago

Just came here for the first time and got my breaks, rotors and control arms done. Paul was very professional and took great care of me through the inspection, pointing out what was needing to be done. Great prices, honest guys and quick service. Can’t ask for any more! Definitely will be back for future endeavors.

James Lakins

★★★★★

2 years ago

I have been taking my cars to Showecase for an awhile now. Paul and the mechanics are amazing. Paul will take the time to investigate the issue and the nice thing is that as a customer I don’t have to worry if it’s the right diagnosis. That’s a wonderful feeling knowing you will get your car back and it’s fixed. Just drive away. Trusting mechanics is not easy, but Showcase, has proven over and over that trust is at its core.

Uknowgio 21

★☆☆☆☆

a year ago

TERRIBLE! They tried to persuade my sister to purchase a $5000 transmission under customer pay. We had prior diagnosis and it is covered under insurance. Do not recommend whatsoever! Go somewhere that actually diagnoses issue and won’t just attempt to repair by throwing parts at your vehicle, racking up the bill. Shady to say the least

Mark Hensley

★★★★★

10 months ago

Showcase was fast, efficient and took great care of my mom and her car. She had been without a car for a few week and is super excited to be back on the road! Thank You Paul Hillis for all your help and kindness, we highly recommend.

Adam

★★★★★

a year ago

This place is awesome!!! They are so nice and super honest about everything. When I went to the Honda dealership and they told me what was wrong with my car but they were asking crazy prices for the maintenance. I knew I could get it cheaper else where and I did thanks for Showcase Auto Care! My knowledge on car stuff is a little above average and I felt I was not taken advantage here like most places do. I was able to ask if I needed valve clearance adjustment because Honda was recommended me to do it and they went back to my car and checked. When they came back they simply just said no and that my car is running great. That put a huge smile on my face because I knew I was not been taken advantage of. They even explained why and showed me why it was not needed. Another thing is I knew that one of my headlights was burnt out and I did not tell them. They did notice it and told me as soon as they found it. They seriously look at everthing that is wrong. I also love that they show me the testing strips and showed my old spark plugs. This is not my first time being here and last time I was having braking problems. They allowed me to go in the garage and showed me the issue. That is such a super nice touch about this place and throughly enjoy that :). I really appreciate all that you guys are doing. Shout out to Paul for explaining his knowledge of cars to me! This place is honest and has very fair prices! I can't recommended this place enough and I am so happy I found this absolute GEM of a place!!!

Dan Moen

★★★★★

8 months ago

Got my AC fixed and had other situations in the past with my car that needed help. The quote was exactly how much I was charged ( no surprises or hidden fees which really helped woth bugeting) and the timing and guest service experience was great definitely recommend!

Katie O'Rourke

★★★★★

5 months ago

I had a problem that needed quick service. They were super helpful and a quick turnaround. The manager Paul even went above and beyond to help me out.

Annika Petit

★★★★★

4 years ago

Someone backed into my car and I brought it here because it had good reviews. So glad I did! Jeff was super friendly and helpful. The shop did all the communication with the insurance company and gave me regular updates on the progress. Jeff made everything incredibly easy on me the whole time and answered all my questions. Got my car back and it looks great! Would definitely recommend this place to anyone looking.

Dianna C

★★★★★

9 months ago

I came in to have my wipers looked at because they ripped off during a trip through the car wash. Paul came right out to me in the parking lot at Showcase and he couldn't have been more helpful and pleasant. He did a requested oil change for me and took care of all the wiper problems on the spot. On the spot! Now I know he's always busy there because it's a great place to go for your car but he did this for me while I waited. How can you ask for better service!? You can't. I highly recommend Showcase for all your auto needs. We've been bringing our cars here for years and it's always been outstanding. Thanks to Paul and all the staff there for being so helpful.

Damien Buchkowski

★★★★★

8 months ago

Showcase got my car in for an eleventh-hour repair a few days before a scheduled camping trip. I pull an RV with my vehicle, so it was an important repair right before a big trip. I got a next-day appointment and the repair was done the morning we left. Thanks for the great service and expediting the repair! The trip was great!

Montakim Shadab

★★★★★

2 years ago

I had scheduled a week ago for today, with no trouble. I had inquired about certain services previously over the past several months, until finally scheduling an appointment. The technicians and staff had taken my car in relatively quickly, directed any concerns to their respective resolutions, and were willing to help me understand anything that previously been ambiguous. Despite being unable to get my requested service completed—as it would require additional parts (which although I may disagree with, I have no experience in identifying wear on parts)— I was provided with a full report on the alignment of my vehicle's suspension along with the parts that were recommended to replace. They were also spot on with whether my vehicle had an accident and where, asking me about it, to which I had affirmed. They did not force me to pay for the services before returning my vehicle to me, nor did they cause any sort of unnecessary trouble as does Belle Tire with their work. I did, however, pay for the $25 full inspection fee, which I can do gladly. I've been charged similar fees at other businesses that gave me no information and no feedback, and even caused trouble. Solid business, would recommend, very professional and courteous, straightforward and transparent (in my experience). Guest lobby has some nice infographics available to look at.

Jeffery Myers

★★★★★

6 months ago

No matter how hard we try mistakes are bound to happen. My repair encountered one. It is how they are handled, that often shows the true heart of a business. Paul was ALL Over mine, going above and beyond to get me Healed and on the road ASAP. I have dealt with Showcase and Paul since I purchased my Vehicle, and have always been pleased with the Quality and Pricing at Showcase. I am now well aware of the extraordinary effort they are willing to extend when required.

Ed Strohauer

★★★★★

4 months ago

Brought my vehicle in for a turbocharger replacement. As with any repair, unforseen problems can arise. Paul and his techs not only handled the problem, they repaired it at a much lower price than I expected. Vehicle was also done sooner than I expected. I couldn't be happier about a repair facility than I am with Showcase Auto Repair!

Chris Samelak

★★★★★

a month ago

Fantastic experience here and strongly recommend! They resolved the turbo issues with my Cruze quickly and a lot cheaper than what the dealership was quoting. Defintely will be brining all my cars here in the future!