Simmonson Automotive

Taylor Gilmore

★★★★★

a year ago

Simmonson Automotive was fantastic! I had just moved to the area and I was frantically searching for someone to fix my Wrangler. They exceeded my expectations and then some. Communication was excellent and they explained everything to me. They fixed the issue(s) with my Jeep and now it’s running better than it ever has. I highly recommend taking your vehicle to Simmonson Automotive. They’ll treat you right!

Jose Diaz

★★★★★

a year ago

I made an appointment and was able to drop off the vehicle in a time that worked with my schedule. Communication after diagnostic was 100% great and was able to explain to me everything the car was doing to cause the symptoms I was experiencing. Overall a great experience and will be back to do more preventative maintenance.

Timmy Chiles

★★★★★

9 months ago

The Best care my Audi Q5 has ever had! The quality of service and the competence of the staff who performed the work! I trust Simmonson with all future car care!.

Bryce Childers

★★★★★

6 months ago

Always able to get me in quickly. Work is thorough and appropriate. They offer good solutions and advice for any repairs

Levi Simonson

★★★★★

5 months ago

Just because I like the name of your shop. But looks like a great place to work and take my car in future. God bless.

Michael Conatore

★★★★★

2 months ago

Very pleased with the expertise and communication. I felt they really cared and knew what they were doing.

Matt Watkins

★☆☆☆☆

7 months ago

Called for an appointment and scheduling was easy, but had to follow up with a second call to get an cost estimate for a transmission service. I'm glad I did because the estimate was $2400! Did some more research, got several other quotes, and it twice others (including dealer) with some weird things thrown in including $43 [not $160 as I first reported] on pan bolts and fluid prices also twice market cost. Called to cancel service noting prices seemed exorbitant and SA seemed unphased and quickly cancelled. [I'd initially gave two stars to give credit for the communications portion, but now they seem to want to bully me in trying to wholesale remove my review versus correcting it. Very suss and now a one star.] Maybe this is a one-off with the otherwise excellent reviews. Just make sure you get an estimate, get another quote, and under the details before you commit to a service. Update Note 8/22 12:26: I edited the bolt prices and my star rating after the response below from the business. It appears I had misremembered bolt prices (I apologize for that detail) and would like to have included exact prices in this review, but ALSO disappointed that once I declined the service...the quote details entirely evaporated so I couldn't see them anymore. (see only screen I can see now below) In fact, there were other sketchy things in the quote too. I recall vague shop fees, Hazmat charges, and then even a can of Brakleen at what I remember as inflated price,.....but going off memory and can't detail them as the notes are gone. I also note there was a new customer discount of what I recall as $150, but frankly that came across to me as decoy effect after trying to high-anchor me. This is a common tactic in the automotive industry. Regardless, I'd be glad to go back and do a more thorough review if Simmonson wants to restore my view of the quote they removed to ensure I was entirely accurate, as well as provided sourcable documentation exactly what Mercedes recommends. Otherwise, the small edits to my review and additional information stands. Have a great day.

Susan “Fancy G” Grace

★★★★★

Edited 2 months ago

A good value and reasonable repair. Honest and upfront communication about my vehicle and any issues that need to be addressed. I trust Simmonson with my car.

Margaret McCoy

★★★★★

3 months ago

This is a good shop with good folks. I've been happy with the mechanical service and the level of customer service I've received.

Laraine Mchenry

★★★★★

9 months ago

Sam is very nice and professional. Explains things in layman terms. Donny does the work on the cars we've brought in and as far as I can tell, he knows what's he's doing and does a very good job. Have used this business for several of our vehicles and they have never disappointed us. Will continue to use and recommend them. Sam & Donny, you guys rock!!

M & P Hevland

★★★★★

2 months ago

Always a pleasure to get service at Simmonson's. Great customer service, a fair price and timely

isaac deatherage

★★★★★

3 weeks ago

best shop in town, honest and friendly customer service. best diagnostics in town by far.

Mark Lowary

★★★★★

2 months ago

Excellent service manager and dependable repairs. I appreciate the great communication while our vehicle was at the shop.

George Mellinger

★★★★★

5 months ago

As always, Simmonson provided excellent service. They diagnosed the source of a grinding noise from the engine and replaced a worn bearing. It now is back to running like new. Simmonson is the only local shop that I will trust with my 97 Porsche 911.

Jerry Ainsworth

★★★★★

4 months ago

We previously had our jeep serviced at the Kennewick Jeep dealer for what we thought would be the best place to repair an oil and coolant leak. Needless to say they did a very poor job and we had to return our jeep several times for the same issues. we later discovered their tech used lots of silicone to plug the leaks (which probably happened on our last visit) which made things much worse. We decided to take our jeep to Simmonson and their service advisor Josh was great. He listened to our concerns and provided updates when they resolved each leak and made sure they fixed it right the first time. It’s employees like Josh and the well trained mechanics that makes a huge difference and we are very appreciative of their work and professionalism.

Veronica Hunstable

★★★★★

2 months ago

My brother, cat, and I were just starting on a road trip to Southern California. Car started having some troubles, smoking from the engine. everywhere else was closed or booked up, but Sam took the time to take a look and give us incredibly helpful recommendations. We’ve now made it back to California safe and sound. Thank you so much Sam to you and your team, we appreciate you!!

Cristina “Cris” Ochoa

★★★★★

a month ago

Sam is a great guy, I trust him with my Cayenne S and plan on taking our BMW to him in the future. He's very honest and upfront on the work the car will need. Cost and all. One of the best mechanic shops I've felt the most comfortable going to for sure. Highly recommend them!