Google Reviews
Jasmine Ledezma
★
☆☆☆☆
2 months ago
I am very disappointed and saddened that I have to leave this review as I had great expectations from this local business. Everything was great until the car was picked up. When we went in for our 8AM appointment on Friday, January 16th, we let Simon (owner of the shop) know that our budget for this car was $1,000. We knew it had a lot of repairs needed but we clearly stated that was our max. Later that day, they call my partner to let us know that the total for the repairs would be ~$975, under $1,000, awesome! The following morning they call us around 8AM and we missed two of their calls as we were asleep. By 11AM, we call back and they let us know the car is ready for pick up. My partner goes alone to pick up the car and is then told the total for services is $1,300. Here is what was their reasoning is for the price: 1. We had originally brought in a part that was needed to repair the driver window, we had bought the wrong one. - Instead of waiting for our call back to approve the cost of the correct part, they did it regardless despite it pushing the total past our max budget. 2. They said they could not hold the car for hours as it was taking up space for other cars. - When my partner went to pick up the car, they made them wait an additional 10-15 minutes as they had FORGOTTEN to do the oil change. So, the car was not taking up space as it was not even ready to go upon pick up. What was their solution to try and resolve these mistakes on their end: They offered to have us bring the car back so they can remove the parts, as that is the only way they were willing to provide us a refund for the $300 they charged us without our consent. We are extremely disappointed in their services in the aspect of communication. They did a wonderful job repairing what needed to be fixed and we absolutely paid them for their hard work. Despite this, their communication was extremely shady and we will not be coming back. Please advocate for yourself if coming here.
Margaret Randle
★★★★★
5 months ago
Simon's Auto has been my preferred repair shop for more than 15 years. They do excellent work, for a reasonable price. I highly recommend them to check out a vehicle before purchasing it, to handle regular maintenance, as well as more complex repairs like a transmission. The owner, Mike, is a great guy with a top notch team of mechanics.
Valerie Barnett
★★★★
☆
2 years ago
My car overheated and this place was recommended by a friend. It was my first time going there. I asked for Diagnostic first and said I thought it might be the thermostat but to give me a written estimate before any work was done. I would have given five stars except I didn't hear back from them after the car was there for one full day. They did the full diagnostic and found that it was a bad relay in the Electric System that was faulty and they replaced that. My thermostat did not need to be replaced so they did save me a lot of money.
Nicodemus Pruitt
★★
☆☆☆
2 months ago
Came in with a budget of 1000. They called me the next day with a quote of ~975. I told them "perfect!".I came in the day after and they had added over 300 in charges.
James Journell
★★★★★
6 months ago
They got my Nissan Armada to start and running back to normal. I never used them before, but now they have my trust. Didn't try to upsell me on other parts that were not needed. Straight forward Mechanics
Ray Torres
★★★★★
a year ago
I had a strip bolt on my drain plug and also needed oil and filter change. They gave me a great deal. Real honest people need an auto shop that won't rip you off to get extra bucks. i definitely recommend this place to anyone who wants great service at a great price.
Andrew Westrick
★★★★★
a year ago
Friendly, honest staff with great prices. Simon and his team helped me do a pre purchase inspection on a used Jeep from bill luke and gave me all the confidence I needed to buy. They were far more affordable than my old auto shop and quick to get me in. This is my new spot for auto repair!!
Stanley Backlund
★★★★★
6 years ago
Great shop. I normally do all my work myself, but a lack of fuel pressure has me scratching my head. I brought my Volvo in and within a day he was able to tell me the issue and fix it. Turns out the wiring hardness for the fuel pump had melted. I drove my car out of there in less than 24 hours at a cost of $275 dollars. Felt a little bit pricey for a repair involving no specific part. However, I decided it was fair based on how fast they were able to diagnose and do the repair. Will likely come here again.
Megan P
★★★★★
Edited 8 months ago
This is the 2nd time I have taken my 18 year old vehicle to Simon's and it won't be the last. Their service is always extremely thorough and they're always friendly and fair priced. They don't try to upcharge for unnecessary repairs and they are honest about the ones needed.
Sharon Kagley
★★★★★
9 months ago
My jeep was at Simons Auto Repair for an oil change and a full diagnostic. His response. I tried to make more $$$ off of you today, but couldn't find anything else wrong! $60 out the door. Best mechanic in town! Honest, reliable and nice! Thanks guys!
Devin O'Toole
★★★★★
10 months ago
Hands down one of the best customer service experiences I've ever had. Less than 24 hours before pickup, Uhaul called and said they did not have a trailer within 75 miles that I needed the next day. Nikki was on the phone with me throughout that day and well past business hours trying to find a solution. She went above and beyond to help me find a short-term solution, and then worked all weekend to find me the trailer that I needed. She and her father even allowed me to store my belongings at their small business because they care deeply about customer experience. On pickup, Nikki's father was incredibly helpful, provided water, and even offered to help with some of the labor involved. This family knows the meaning of customer service and takes pride in how their service reflects on their small business. If you are in the Phoenix area in need of Uhaul equipment, I would recommend going out of your way to work with Simons Auto.
Mike Dougher Sr
★★★★★
Edited a month ago
First time taking my truck to Simon's. The staff was very friendly and give me the price that was quoted by them. I will definitely be giving them my service. On the sad note. One of their mechanics got taken by ambulance for heat related issue. Hope he recovers soon!
Corinn Cook
★★★★★
2 years ago
I just moved to the area and was in desperate need of a trustworthy mechanic for both of my vehicles. Nino helped me from beginning to end, going above and beyond every step of the way. They genuinely made me feel like family. I got my car back quickly and the price was more than fair for the work that was done. I am so lucky that I found the best mechanics in Phoenix, less than a mile from my home.
Katie Lasso
★★★★★
a year ago
Simons Auto is absolutely the most honest, professional, competent, and highly qualified team of mechanics that I've ever met in all my years of mechanics. I'm 50, so that's a lot of years. Lol. I was lucky to take the chance on them last summer when my air conditioning went out. They fixed it within a couple of hours, and the costs are one of the most affordable in the valley. I have had extensive diagnostics and repairs done by them ever since, and they never disappoint. My vehicle feels brand new every time I drive away. I am treated as if I'm family, and I trust them 100%. You can not go wrong choosing Simons Auto.
Michael Castillo
★★★★★
a year ago
Had my car worked on and repaired above and beyond, new engine replacement, oil change w synthetic oil as well as a car wash, which was totally unexpected. Also, Simmons staff were very amicable and attended to each customer with great concern regarding their vehicle. Therefore let me say , should you ever need your vehicle fixed. I encourage you to go to Simmons. Sincerely Michael & Reney Castillo
jim schmidt
★★★★★
Edited a year ago
So far I had exceptional service. I normally bring my vehicle to the dealer. I figured one day I try them and they really impressed me not only with their price but to turn around time of the vehicle. Fast forward. A couple of years later I needed a new engine in my truck and they were able to find an engine for my truck. $6,000 for the total job. Fortunately I had a cheaper engine than most. Some people can pay up to $9,000 from what I understand or maybe more however. So far so good and other great job. I'll keep you posted. Truck is running smooth as can be like new
Matt Maltese
★★★★★
9 months ago
My transmission went out and my bf's mom suggested this place. They were very nice and accomodating, even offered me a good deal for the transmission work. I can definetly see why the place is so packed
Subin Eapen
★★★★★
2 years ago
With so many repair shops in the 5 to 10 mile radius, I had to call around to get a quote on a brake job and AC issue I was having with my car. When I called Simon's, Mike answered and gave an estimate and when compared to all the other shops, his price was about $100 to $250 cheaper. Once I came into the shop, I quickly realized that Mike does not make the customer spend their hard earned money for unnecessary repairs. One of his mechanics assessed the parking brakes and found no issues and found the issue to be a bolt from the suspension that was scraping the mainframe. They cut the ends off the bolt and the issue was resolved. Then Mike evacuated and refilled the freon for the AC and explained common issues with the cars in the Arizona heat and what to keep an eye out for in the near future. AC was blowing cold air and both issues I came in was fixed in less than 45min and cheaper than what I was quoted. Mike and his coworkers made me feel like family and made my whole experience stress free and very informative. Not only does Simon's have the best prices for any of your car issues, they make sure you leave with a peace of mind. I will be coming back to Simon's for any future car maintenance or issues. 5 ⭐ service and prices.
Matt Levy
★★★★★
4 years ago
These guys are Amazing! I won't go anywhere else but Simon's and won't let anyone else touch my car! I've been coming to them for a year and a half & they've always been honest & incredibly affordable! They'll never make you spend more than you need to spend. They do the job once and they do it right. It's an amazing thing to find honest mechanics that do great work!
Alexis Villagrana
★★★★★
4 years ago
I had a great experience with Simons! They were so courteous and helpful! They are honest and caring; went out of their way to make sure my vehicle was safe to operate and ready asap! Car was fixed very same day! ;They guided me to make the repair happen when struggling financially;they made sure my car was ready for transportation. Will definitely come back again!
