South Bay Lexus Service Department

David Hornbeck

★★★★★

Edited 11 months ago

Joven is a great service advisor. This was my second visit to So Bay Lexus with my 2024 LC500. First time had a nail in my tire second trip for my 5000 mile service. I have worked at 9 different automobile dealerships in my lifetime as an auto body manager. Yes I’am old. I know a good dealership and service advisor when I’am taken care off. 100% first class service and dealership highly recommend. Also thanks to the mechanic Joe Parker for taking care of my FINE Ride. My third time South Bay Lexus this time for my 10,000 mile service. Also I had my red brake calipers installed. As always great service from Joven and the mechanic Joe Parker. Highly recommend South Bay Lexus. Great customer service 5 Stars

Yvette Saddik Jimenez

★★★★★

2 months ago

Melissa was great. There was not a loaner car available despite being told I would have one but she was able to assist me with a ride to work regardless of them being short on loaner cars. The service tech sent a great videos describing the work she did on my vehicle. Easy service department to deal with many appt slots available.

Kana Sawai

★★★★☆

a month ago

service experience was smooth. However, this is the second time I noticed that my dashcam wiring was left unplugged after service. I also found that the steering wheel heater setting was left on. While I understand that systems are checked during inspection, I would appreciate it if all wiring and settings could be returned to their original condition before the vehicle is returned to the customer. I hope this feedback helps improve the process.

Dimetrios “Dee” Vandiegriff

★★★★★

a month ago

This was my first visit to South Bay Lexus and I had the BEST EXPERIENCE EVER! I was impressed with the video inspection that revealed what was needed and the attention to detail was unmatched by previous experiences at OTHER dealerships! My extended warranty covered it all! Jessica was AWESOME! When I mentioned South Bay Lexus to my Mother, she was like "Son, that's where I took my previous Lexus for 13-years!" Lol

Keith Sadsad

★★★★★

Edited a month ago

Just went to South Bay Lexus to get our vehicle serviced for the first time and the team did a really wonderful job taking care of me and family. Our vehicle was purchased at Cerritos Lexus but we live in the South Bay Area and they welcomed us with open arms. Our service writer (Fernando Chavez) was very knowledgeable and the wait time was much quicker than I expected. Overall great customer experience and I am looking forward to continuing going to South Bay Lexus especially working with Fernando Chavez for future services.

Edward Hillhouse

★★★★★

Edited a month ago

Always a top notch experience at South Bay Lexus. Service Department performs thorough inspections and takes appropriate actions after contacting me first with options. The video walkthroughs are a nice touch. Lived in Los Angeles for 26 years, only car service department I trust with my safety and wallet. Still feel like I stole my beloved 2018 ES350 from this dealership back in 2020. Really, I'm not kidding. Best car purchase I've ever made starting when I was 16 growing up in South Carolina in 1968. Great place to do business!!!

Rosie Barnes

★★★★★

3 months ago

Excellent customer service. From calling to schedule an appointment to pick up was fantastic. When I called to schedule my 10,000 she reserved a car for me just in case, which was very convenient since it was 2 days before Thanksgiving and I had lots to do. Brian was my service advisor who explained everything to me before starting the service. Everything went smoothly, no long wait for my rental and pick up was great as well. Overall an excellent experience.

Erica Aguilar

★★★★★

3 months ago

Excellent Service Experience with Fernando!!!! I recently visited the Lexus of a Torrance for routine service, and Fernando provided exceptional support from beginning to end. He was professional, attentive, and highly knowledgeable. Fernando took the time to explain the recommended services clearly, answered all of my questions, and ensured I was fully informed throughout the process. His communication was timely and courteous, and he demonstrated a strong commitment to customer satisfaction. Thanks to his coordination and follow-through, my service appointment was smooth and efficient. I highly recommend Fernando for anyone seeking a dependable and professional service advisor. His dedication and customer-focused approach truly set him apart. Thank you !!!!!

Rita Brown

★★★★★

2 months ago

Brian was very helpful in handling the recall that I was notified about. Professional and service oriented. Brian explained that the problem was a software issue. While there, he did a complete inspection and cap off. Tires were rotated and he arranged transportation while my car was being fixed. He even arranged for my car to be wash. Roberto is a go to person for me. He is the best at explaining operational features and assisting with technological inquiries. He is patient with customers and he does what he saids without making excuses. Very efficient and very knowledgeable. These two are the Best that South Bay Lexus has!!! I highly recommend them. They are truly "the dynamic duo". Ms. Rita Brown A Very Satisfied Customer

Rowena Pineda

★★★★★

2 weeks ago

The service at Southbay Lexus is excellent. They provided detailed inspection of my SUV and they were spot on with the problem! Cesar my service advisor was informative and excellent together with the other service staff. It made my visit very smooth and easy thank you!

Christian Enriquez

★★★★★

a month ago

Francisco Yap has been such an amazing service advisor! So helpful and very knowledgeable! Very cool guy and respectful. He’s probably one of the best service advisors I’ve ever met my entire life. Pick Francisco Yap as your service advisor whenever you need your Lexus maintained! And you won’t regret it. Trust me.

Fred Paesano

★★★★★

2 months ago

Brian with the Service department was great, thank you for the excellent and professional service for my Lexus RX 450h F-Sport! Fred Paesano

Mayra Greer

★★★★★

2 months ago

I recently got an oil change at Lexus in South Bay, and I couldn't be more impressed with the service! Brian, who helped me out, was incredibly friendly and professional. But honestly, the entire team there is awesome. Everyone was welcoming, knowledgeable, and made sure I was taken care of from start to finish. I also love that they offer courtesy Lyfts or loaner cars while your service is being done—super convenient! It really makes a difference, especially when you're busy. It's definitely worth getting work done at a dealership. The peace of mind you get knowing your car is in expert hands is absolutely worth it. Highly recommend this dealership for anyone in need of great service!

Charles Gee

★★★★★

3 weeks ago

I had a fantastic experience during my recent service appointment, all thanks to Herby. He was incredibly kind, friendly, and personable from start to finish. He went above and beyond by arranging Uber transportation for me so I could get back home and back to the dealership without any hassle. Herby’s helpfulness and professional attitude made the whole process seamless. Highly recommend working with him!

Venkat Raman

★★★★★

3 weeks ago

Had to take the car in to check out the battery. Right from the ease of booking an appointment to handing over the keys, to the discussion with the service consultant Francisco, it was a great experience. Clear communication, regular updates, great loaner car and prompt delivery after the work is done. Not the first time, and this is the consistent experience I have had with SouthBay Lexus. Keep up the great job Cisco and team.

Shonda Finley

★★★★★

2 months ago

I came in for my regular maintenance service at SB Lexus. I've been coming here for years. I received incredible warm and friendly customer service from Rep Lisette. She presented my paperwork to sign and they quickly got started. I chose to wait & browse the shopping centers & SB showroom instead of receiving my free rental (which is a great option always offered). I appreciate the videos they text customers to view the work performed and all details provided. Lisette was professional and very knowledgeable when addressing my car detailed questions and concerns. I was very happy to leave knowing my car was performing as it should and for receiving too notch services.

adrian zavala

★★★★★

a month ago

I consistently choose Lexus South Bay for all of my service needs, and every visit reinforces my trust in their exceptional level of care. I drive a Lexus RZ 450e, which requires service every 5,000 miles, and the experience is always seamless, professional, and truly first-class. The entire team creates a welcoming and refined experience from the moment I arrive. Melissa has assisted me during my most recent visits, and she has been outstanding. Her professionalism, knowledge, and attentive approach make the service process effortless and reassuring. She communicates clearly, anticipates needs, and ensures every detail is handled with care, which brings complete confidence and peace of mind. Leslie also deserves special recognition. Each time I need a loaner vehicle, she goes above and beyond to make the process smooth and stress-free. Her warm personality, genuine kindness, and thoughtful attention to detail have made my experience truly special. She has a rare ability to make customers feel valued and cared for, transforming a routine visit into something memorable. I would also like to acknowledge Lisette and Joven, who assisted me during past service visits. Their professionalism, courtesy, and commitment to excellence left a lasting impression and are part of the reason I continue to return with confidence. I am sincerely grateful for the outstanding service and the remarkable individuals who consistently go above and beyond. Lexus South Bay continues to set the standard for excellence.