Southern Automotive Service

Taylor Charles

★☆☆☆☆

Edited 3 years ago

Was referred by my employer. Service took 2 weeks to eventually even look at my car, and when they did, they made absolutely no helpful payment accommodations for a repair I could barely afford. Staff was rude, Karen made an immature comment about my Alma Mater college, which is absolutely no way to build customer rapport. Neither will I nor my employer bring any more of our vehicles to this location. Going back to Firestone.

Blades and Bushcraft

★★★★☆

3 years ago

Diagnostic cost was good and affordable, found the issue with my car. Pulled up to the parking lot and my car windows were left open though. (It had rained the last 2 days) also left garbage bag and some other things in my car.

Bishop Avon Lynch

★★★★★

Edited 5 years ago

I want to express my gratitude to Dax for all of the efforts he and his crew made to ensure that my truck was repaired as soon as possible. I was from out of town and needed to get back to Missouri. The Ladies in the front office were exceptional at customer service! I was treated by all as a valued customer and not as a number! I definitely recommend this establishment for anyone's repair needs!

Zachary Purcell

★★☆☆☆

11 years ago

My windshield wipers stopped working suddenly, and I needed to get them fixed. So i got online, and this was really the first time that I've ever tried to use another mechanic. I chose Southern Automotive Services because they had a professional looking website, so I figured they would be professional, and they were for the most part. They got to my truck right away, and started diagnosing the problem, which was an $88.00 charge(not bad). So I get a call telling me that they haven't found the problem yet, so they needed to take the steering column off, what they didn't tell me was that in order to do so the mechanic was going to have to work after hours, and because the issue had to do with something electrical it would be $90 an hour. So the net day they call me and tell me what is wrong with the wipers and also gave me a quote, which was astronomical over $900. I told them I didn't want to do that and they put it back together no problem, and told me when it was ready. So I go pick it up, and they tell me the total is over $300 when I only showed up with a few dollars more to pay the diagnostic fee. So after getting that worked out, they ate the extra fees. The diagnostic was accurate, but I took it to my regular mechanic and got the problem fixed and an a/c belt installed for not even a fraction of the quote they gave me. They are very professional and open with you with most stuff. I would only use them if you are in a tight spot and you have a lot of money.

Isaac Hampton II

★★★★★

5 years ago

Good honest assessment for the buyers pre inspection service. Kept me from buying a car that needed $2000 in repairs. Will take my next car there for service💪.

James Berry

★★★★★

11 months ago

Great people and great service they found out something that was wrong with my wife's van that it wasn't even there for ill always bring our vehicles here!!

Joshua Lonidier

★★★★★

a year ago

After going to 2 places in Ruston who absolutely knew nothing about being a true mechanic shop, called Mr. T.J. and took an hour drive and within an hour Mr. Dax had my truck ready to take an 11 hour ride! HANDS DOWN the BEST SHOP I have been to in forever!

C TURNER

★★★★★

a year ago

Only place I take a vehicle to now. Oil change may take longer than "quick" places but I know they did it properly and no one is in my face trying to "upsell" air filters, wipers, or other things I didn't ask for. Unlike another local Garage, this one didn't tell me I "had to have" sensors replaced... when all I requested was an oil change. Since when did Code Reading get added to an oil change?

Shane Wright

★★★★★

8 months ago

Very friendly people. Gave me a ride back to my office and diagnosed my problems with my truck in just a few hours. I highly recommend!

Jonee’ka Qatawneh

★★★★★

8 months ago

Came to Shreveport to visit family with a missing front lightbulb on my hybrid car(my hybrid engine doesn’t have anything to do with my lightbulb). However, after calling over 7 autoshops in Shreveport for help with putting another lightbulb in even with taking some of the screws off only DAX stepped up and blessed me with my lightbulb issue. Even I don’t know anything else I know if I’m ever in need of great customer service and autocare Dax here at Southern Automotive Service is where I’m coming.

Alex kelly

★★★★★

7 months ago

They did an excellent job. Everything was handled quickly, and the car feels perfect now. The people there were easy to work with and made the whole thing simple.

Cameron

★★★★★

7 months ago

Great service and great people. They got everything taken care of without any hassle, and my car runs perfectly now. Definitely a place I’d go back to.

Jessica Nash

★★★★★

6 months ago

We wanted to get our son’s 2015 Tundra inspected,oil changed and door locks fixed before he left for college. We had an appointment at John Harvey Toyota for Monday August 18th. They hadn’t even looked at the truck by Monday the 25th. So, we picked it up and took it to Southern Automotive. They were able to diagnose the problem and fix it within 48 hours. Super friendly service with years of experience. We sure do appreciate them!

Yourske Chaisson

★★★★☆

3 months ago

I brought my vehicle in to have some wires repaired after a rat chewed them up. Dropped of my vehicle they quotes me a fair price and explained to me everything they where going to do. They fix my vehicle pretty quickly they even got done the day before Thanksgiving. When they called for me to come pick it up it was around 4:30 I told them I didn't have a ride tile after 5 they stayed open tile I could make it there. Not sure if they normally stay open tile 6 or not but still a nice thing. The next day some waring light came on saying something was partially working and I thought maybe something got wired wrong out of instinct. I call who ever the guy was that picked up was very professional didn't try to argue with me didn't act like I was just try to get one over on them just simple say briing it in when I get a chance and we will double check everything. Come to find out it was a bad battery I replaced and everything works fine. Will be a repeat customer.

Jarrod Burns

★★★★☆

7 months ago

Nice antique cars with some new muscle also, only reason for 4 stars is the price is a little high

Kevin Brown

★★★★★

2 months ago

I had three motor mounts replaced and passenger strut. Yall guys did an exceptional job and quick to only one day to pull engine and replace all three mounts. That's crazy anyhow thank yall guys for the exceptional service and fair pricing.

Malik Studios

★☆☆☆☆

3 weeks ago

I went to get my car inspection sticker they only had one year stickers. I gave Karen my keys I'm waited in the waiting room. I left $823 in $100 bundles and a rubber band in a fanny pack on my cup holder. My wife forgot to take the fanny pack out the truck when I received my truck $200 had been removed from my fanny pack. I called to report it to management and I was accused of setting them up is TJ the manager vouched for Karen working there for a long time and not stealing anything without even investigating my claim. We know how much we left in there because that money was to be dropped into Walgreens for my chime account. It was taken out of my safe right before that because we were rushing to get to jumaah prayer services because we're Muslim. We went directly to Walgreens and was able to make it to prayer services on time but we noticed at Walgreens $200 was missing and the rubber band was kind of moved and the money was sloppy and not neatly stacked how we had it. I am 110% sure Karen took the money.. I would not recommend anyone leave their vehicle with any valuables in their possession.