Reviews
Missy S
Kind, quick and efficient. They offer suggestions and help you figure out what your car needs. Jesse was exceptional and informative! Overall, a great team
★★★★★ a year ago
shanika foster
Victor and George was Very helpful ,friendly and asked me if I wanted anything checked before they checked my car … I even asked questions about the difference and victor explained it very well.. every time I come I’m always greeted and treated well so I always get my oil change wit splash … thank u again
★★★★★ Edited a year ago
Trinity Johnson
I always go to splash for my oil change cause it convenient. Always as a woman, they never made me feel dumb. Also shout out to hector for helping during my oil change great worker and person!
★★★★★ a year ago
Julia Randolph
I stopped by for an oil change 10/14/23. The fellas did an exceptional job with their customer service. Steven, James, and Ruben serviced me in a timely manner. Steven and James paid close attention when changing my cabin airflow filter. Thank you for your expertise.
★★★★★ 2 years ago
Shayna Kiley
Jessie & Hector & Victor was so wonderful and polite. They made changing my oil so easy & quick! I love my experience & would recommend everyone to come here! 10/10
★★★★★ a year ago
Gene Wiggins
Out of all the years I've been coming here, would you believe this is my first time leaving a review? Yeah, I can't believe it either. Allow me to start by saying that Carlos did an excellent job. Even though he's only been here 2 weeks, he's had prior experience in New York and it shows. One major thing I noticed with him was that he was eager to learn more and he didn't come off as a guy who knew everything. Furthermore, he was respectful. His mannerisms were TOP-NOTCH! Keep up the EXCELLENT work Carlos! Now, let's rap about Victor! I'll say that he was the one whom actually encouraged me to write a review in the first place. He has EXCELLENT customer service. He was knowledgeable and friendly and I trust him with my vehicle. Keep in mind, that is NOT TO SAY I don't trust the other mechanics because I trust them as well! Keep up the EXCELLENT Victor! If you don't have your own shop by now then I hope and pray you get it because you deserve it. EXCELLENT CUSTOMER SERVICE is what customers like myself look for. It's what encourages people to come back and you've always displayed that every time I come. Please continue with that kind of service. It'll never go unnoticed. In my closing, I have to also give a S/O to Mr. Steve, Jesse, Jamar and Hector. I appreciate all that you do for me and I'm pretty sure I speak for other customers as well! If they don't appreciate you then just know that I do! Thank you Mr. Steve for your knowledge and laughter. Every time I see you, I'll always be reminded of how you kept your composure after you repeatedly told the customer that he had to stay inside his vehicle 7 times. You kept on saying it in a nice way, but the customer just wasn't getting it. So thanks for that laugh. Lol Thank you Jesse for your expertise on the oil and patience! I definitely appreciate you and keep up the EXCELLENT work! Thank you Jamar for bringing to my attention the drain plug replacement. I greatly appreciate you and keep up the EXCELLENT work! Thank you Hector for hiding behind the scenes but working on my vehicle at the same time! I hear your name alot but I could never put a face to it (Lol). Keep up the EXCELLENT work as well! GREAT JOB SPLASH OIL CHANGE OF WEST HAVEN, CT. AND AS ALWAYS, KEEP UP THE EXCELLENT WORK!
★★★★★ a year ago
lady smith
I love this place! I come here every time to get my oil change. I’m in & out and they’re very kind and knowledgeable. & can’t forget I don’t even have to get out of the car. 10/10 definitely recommend !!! : )
★★★★★ a year ago
Jenalya Avila
They were all very nice and got my oil change done very efficiently. Much appreciated!
★★★★★ 10 months ago
Whitney Bailey
My visit today was fast and easy. Victor was very helpful in explaining what I needed today and the different options I had. Everyone was very friendly and I had a nice conversation with the staff while I waited! Great service every time :)
★★★★★ Edited a year ago
Kaycee Sheehy
I had an amazing experience at the splash of west haven. Jesse helped me and took me right in for my oil change and got everything done in a timely manner. He was very professional and great at what he does
★★★★★ a year ago
Carmen Sanders
Jamar and Jose were very pleasant and professional. My experience was smooth, timely and much better than I was expecting. I had my oil changed, an engine flush and a car wash for one low price. Because of my pleasant experience I will definitely be a repeat customer and I highly recommend this location on 2 Orange Avenue in West Haven. Thank you for your prompt and detailed service!
★★★★★ 2 years ago
Tyshaun Cabezudo
Quick and easy. Hector, Jesse, and Carlos were not only very efficient but they were also polite, outgoing, and easy to talk to. I stopped by here on my way to Union Station. I was overdue for an oil change. Their service will make sure I return. Highly recommend.
★★★★★ a year ago
Karen Moore
I had a very pleasant experience the last time I went. Jesse and Victor went above and beyond. They gave me valuable information about my car as well. They know real good customer service. I look forward to returning for my next oil change.
★★★★★ a year ago
Mike's Random Video's
They’re so amazing. Great people. Incredible work. Absolutely recommend my friends and family to come to get your oil change and car wash here.
★★★★★ a year ago
Steven Linton
They oil change service was good. They were professional,knowledgeable on what they were doing. They were friendly and recommended me to use the best oil for my car. I would highly recommend any to go there and give them your business. They will take care of your car.!!!!
★★★★☆ 9 months ago
Sondra Gonzalez
Only location I trust with my accord! The staff knows what they are doing and they don’t over sell. Honest and hard working crew! My car runs better than ever! Jesse and Alejandra are a team that’s can’t be compared too.
★★★★★ 8 months ago
Mel N
If I could give this place 0 stars I would… I had a detail appointment scheduled for weeks, show up on time for the appointment… was told by BRENDAN who is supposedly the site manager that his detailer called out and detailing wasn’t available today… being that I am 9 months pregnant and my boyfriend was paying for this to get done before our daughter arrived, I said my boyfriend could speak with him regarding this - Brendan spoke to my man right in front of me on MY phone about the issue… Brendan promised he would take money off of the detail service, and to come the next day at ANY TIME to get my car detailed… was apologetic and felt bad because we have a kid on the way…however come the next day, i wasn’t feeling well, so my boyfriend took my car in for me… tell me how he spoke directly to BRENDAN and this dude claims he never had a conversation with my man yesterday! Said his detailer went home early today and the service can’t even be done! So now my man has to drive all the way to splash in Shelton to go get the car detailed?! Nah… this is the absolute worst experience ever… how you a site manager and not prepare for things like this? You don’t communicate to your customers? Wildly disappointed. DO NOT USE THIS SPLASH IF YOU WANT A DETAIL… COMPLETE WASTE OF TIME!
★☆☆☆☆ 6 months ago
Tiffany B
I have been a long time splash customer for over 7 years. And a monthly member for the last 4 years. Recently I had an incident At the Boston post road west haven location with my windshield wiper. 2 of the gentlemen from the washside Started helping me. Unfortunately, my windshield ended up getting cracked in the process. What I did not realize at the time, Was Mr. Jesse The repair shop manager had eyes on the entire incident and even swooped in to advocate For me when the wash side manager lied and tried to say it was my fault. He went out Of his way to find A windshield repair shop. He did research and found out that my car cannot utilize after market products and he facilitated Communication to ensure that I was issued a check for the full amount. I know that this would not have been done without him. Because the car wash side manager was trying to screw me Out of getting the windshield repaired. I am very grateful that there are still up standing gentleman in this world that stand for what's right especially In any facet of the car business when it pertains To not pushing over women. THANK YOU Mr.Jessie
★★★★★ a year ago
Nikia Heyward (fireworks1922)
This was my second time coming here. I have to say those guys are great. They made me feel extremely comfortable as a woman receiving an oil change. They showed me the oil stick, the air filters that definitely needed to be replaced. Checked my tire pressure. I'm sure other places do this service as well. However, I appreciate customer service above all else and communication! I would highly recommend this business. Thank you, guys, and continue the outstanding customer service and knowledge of the business!!!
★★★★★ 7 months ago
Scott Halperin
This is a great place to get your car serviced and for an oil change! The staff is incredibly nice and friendly. Carlos, one of the people there was super helpful and I will be a continued customer!
★★★★★ 2 months ago
