About Business
Conveniently located in Flushing, NY, Star Subaru Service & Parts has established a strong presence in the Car Repair market. They have specialized expertise in Auto repair shop, Auto parts store, Brake shop, making them a top-choice Car Repair specialist in Queens. Backed by 324 satisfied customers, they currently hold a prestigious 3.8/5 star status on our platform. They take pride in serving the diverse needs of Flushing, NY residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Star Subaru Service & Parts is the go-to destination for quality and service in Flushing, NY.
Google Reviews
Joe Lee
★
☆☆☆☆
11 months ago
Untrustworthy service station: When I bought the car, the promotional program was free oil changes for life, but when I went in last Saturday I was told that the program was cancelled because I did not follow the maintenance they asked and it was very expensive. In fact, I've done it elsewhere and it was at least two-thirds cheaper.
Paul K
★★★★★
a year ago
I hold a great deal of respect for this service center. Staff has always been honest, extraordinarly helpful, and never pushed unnecessary items. They are one of the reasons I have stayed with Subaru.. they have been that great. Shout out to service advisor Williams, receptionist Danielle, and service director Kevin. Truly great people
David A. Lee
★
☆☆☆☆
8 months ago
There’s an extremely rude, middle-aged, African American male employee (at the garage entrance) who thought it prudent to outright yell at me, and make a snide comment about me getting food from the vending machine, for not checking in inside after my paperwork was processed. Neither he nor no one else instructed me to check in. This individual should be fired, and probably blacklisted from having employment at any car service center (or maybe even employment, period) again.
Chris Bantounas
★★★★★
3 months ago
Express service is exactly that, under 60 mins for an oil & filter change !!
Fille deLisle
★★★★★
4 months ago
Excellent customer service, the staff are helpful and guides you throughout the process. 👍🏽
Joel Magloire
★★★★
☆
7 months ago
Got an oil change and inspection on my recently purchased vehicle. Reasonable waiting time, sufficient seating and good customer service.
hannssy
★★★★★
Edited a year ago
serviced for the first time and satisfied (yr 2019); Thank you Alex for your thoughtful service ! (Jan. 2025)
Amber E
★★★★★
11 months ago
Great service and customer service. They always thoroughly explain what the issues are and suggestions and how long that will take. Very clear on pricing. Never had an issues. Also loving the new videos!
Sheena Foster
★
☆☆☆☆
10 months ago
This specific review is for the WIFI here only. I’ve been here an hour so far — it is not very crowded — and it is nearly mission impossible to get on the service center’s WiFi in the waiting area. And, once on, it’s mission impossible to stay on. Considering the number of chairs here, and that everyone has a smartphone, and a handful of folks have laptops, for the love of God, Subaru, could you get a better, stronger, more capable system so customers can be efficient while we wait?
Lei
★
☆☆☆☆
4 years ago
The second time I took care of the car on June 24! Today is July 5th. I opened the front case cover. I found that the car’s coolant was not added, and the glass water was not added! I am disappointed! Your job is very dereliction of duty!
S. G.
★
☆☆☆☆
2 months ago
The worst. You call, they hang up on you. When you go there, they don’t even treat you as a person. Go to Koeppel Subaru. They mostly care about their customers.
yair tapia
★
☆☆☆☆
4 years ago
They took a look at my car and turns out I needed an extensive repair to the engine. Financially it was not something that I could do at the moment so needed to take my car back to have fixed at a later date. See the attached pictures of how they packed the parts into my car. Very Unprofessional!!
Beichen Hu
★
☆☆☆☆
5 months ago
Every time I come here for service, they mess things up completely. Subaru is a great car, but this service center is terrible. Try not to buy your car from Star—go to another dealer instead.
Patrick B
★★★★★
2 months ago
Sherborne is an excellent SM. He's reliable and often times turns the tide in many pvp situations. Will do oil change and service again.
Grzegorz Rozum
★★★★★
3 years ago
Changed my oil at this location multiple times and never had any issues. Nice waiting area, coffee and tea available while waiting.
Mini Ho
★★★★★
6 months ago
I’m so glad I picked up my Crosstrek on 9/17. I always come to Star Subaru because the sales representative, Jackson, and the finance manager, Michael, are so nice. They make you feel comfortable by clearly explaining the costs and options, and they always give me and my friends a fair deal. This is my fifth time coming back to Subaru because Jackson and Michael always go above and beyond to help you through the process.
Leslie Coddington
★★★★★
3 months ago
STAR SUBARU SERVICE FLUSHING Pleasant experience with Team Marco and Elian; they listen, are knowledgeable, provide clear communication, and inform you at every step. And kudos to their partner, the mechanic.
Aarya Patel
★★★★★
3 weeks ago
Great experience at Star Subaru first time coming here for service extremely reasonable for new light bulb for my Wrx! Definitely would come here again!
Young
★
☆☆☆☆
4 months ago
I brought my Subaru in for a regular 2-year maintenance check. I’ve been getting my annual service done at this center since I bought the car, but this recent visit left me extremely disappointed. The morning after the service, I noticed that my dash cam wouldn’t turn on. When I checked, I found that the power line had been completely cut in the middle — a clean, scissor-like cut. I reviewed the SD card and saw video footage of my car being moved inside the center, but all files from about two hours before I picked up the car were missing. Normally, my dash cam records continuously, so it was clear that something went wrong during or after the service. Assuming it could’ve been an accident, I called the service center to ask about it. I spoke with Sherborne Williams, who repeatedly denied that anyone from their staff had gone inside my car. However, instead of showing understanding or trying to help, his response was defensive and rude. He raised his voice several times, refused to take any responsibility, and didn’t even offer a simple apology. If the issue had been handled with professionalism or a sincere explanation, I would have been willing to let it go. But the complete lack of respect and accountability made the experience even worse than the dash cam issue itself. I strongly recommend that anyone using this Subaru service center inspect your car thoroughly before leaving, and make sure your dash cam and other devices are still working properly afterward.
Laura Zimmer
★★★★★
2 months ago
Staff were all respectful and professional from the moment I drove into the Bay Area to the checked in and check out time. I was very pleased with the service. The waiting area is clean and comfortable. The staff communicated via text and sent a video review of all completed services. In all, it was one of my best experiences at a service center with a reasonable wait time.
