Sterling McCall Acura Sugar Land Service Center

JY Chen

★☆☆☆☆

a month ago

When this dealership insists that you have to finance through them because they made you a good deal, do not just walk away from it, run fast!!! I never buy a depreciating asset with a loan and was ready to pay cash for it when they insisted that I had to finance through them or they would not honor the deal.

Gwen Domingue

★★★★★

5 months ago

I came across a beautiful vehicle online Tuesday night and by Wednesday evening, I was driving in absolute luxury. Mike, Lauderdale and team were amazing and professional throughout the process. The virtual finance manager made the closing process so easy.

Ray Alexander

★★★★★

8 months ago

From the moment I walked into in the dealership, April Jackson took very good care of me. She listened to my wants , needs and concerns. Deal went as smooth as a deal can go. She is the gold standard as far as sales people go. Lauderdale Wayne in finance is also top notch. She also listened to all of my concerns and gave me a deal that I approve of. As a lifetime buyer at Sterling McCall Acura I couldn't be more happy. Even though I live in The Woodlands, I pass several Acura dealerships to always buy from Sterling McCall. This is a testament to their on going pursuit to top of the line customer service!

Patrick Price

★☆☆☆☆

6 months ago

I called ahead and was told that the part I needed was there. It was not. The employee insisted that the part he had was correct, even arguing with me and getting upset when I told him to just refund my card. I found the part at Gillman Honda. It was a terrible waste of time, with awful customer service.

Traci Love

★★★★★

3 years ago

There are not enough kind words that I can say about Service Advisor, Margo B. I have been a customer at this dealership for almost 2 years now, and her level of service is excellent. Her professionalism is always outstanding. She is personable and goes out of her way for you to understand not only your vehicle's needs for repair if necessary, but also discusses your future maintenance checkpoints. That, to me, is important. I want to work with a Service Advisor who not only has an interest in my safety, but cares for other drivers on the road that I might encounter. She greets you with a smile, and that same attitude continues throughout its appointment, and on until its ending. I have and will continue to recommend her to others for their Acura service needs.

Evander Superio

★★☆☆☆

8 months ago

Well, ACURA can't even put on a front license plate correct, basically was “ carefully “ slapped on with the extra pieces left over🙄 , and i was told by them to comeback and they'll fix it.... WHY they think I showed up in the 1st place LoL....I Said screw that ill just waited for a buddy to get back in town to do it right,.... man oL BuDDy was as disappointed as I was when he asked " ACURA " did this...BuDDy said that's " sad" , it’s sloppy and incomplete.…idunno I would think ACURA would know how to atleast put on a license plate correctly, lol .

Moiz Velani

★☆☆☆☆

a year ago

I live 5 minutes away from this dealership. I’ve been going to the other one but figured I’d give this one a shot. I’m never going back. They refused their oil change special because my car wasn’t at 15% oil life. While they didn’t do any service I’m receiving texts for their ridiculous buy back program to get my car appraised. What a joke of a dealership.

Jennifer

★☆☆☆☆

a year ago

If I could give negative star rating I would definitely give. If you want to be humiliated and run after the dealership for ur service and warranty then only go to this dealership. Stay away from this dealership, I bought $70,000 and the service is poor. Specially stayaway from April Jackson, not a good Sales Rep to deal with. She is very very rude and hangup the phone and then block number. I will be returning my car to them, I will never ever go to this dealership and will not even buy any Acura Cars.

JoVon B. The REALTOR

★★★★★

7 months ago

April Jackson is an amazing sales rep 💪🏾🙌🏾

Quinlan Vos

★☆☆☆☆

3 years ago

Very unsatisfied. I went in for an oil change and tire rotation because they advertised the service as "accelerated oil change." When I called to schedule an appointment and asked how long it would take, the woman on the phone said it would be 45 minutes to an hour. Well, I was there for 2 hours! 2 hours wasted on a Saturday. "Accelerated," yeah right. I hate to think how long the "non-accelerated" service takes. Next time, I'll go to Take 5. It would be more expensive, but hey, time is money.

Tracy Harris

★★★★★

4 years ago

I can’t say enough about the Service Advisor, Andy Garcia. I have been to this location several times for service to my vehicle, with today 5/13/21, being the most recent. On every visit Andy has shown the upmost professionalism in how he deals with his customers. Always pleasant, always helpful, always smiling and the most important has always been honest. I would highly recommend any one needing a real stand up Service Advisor who truly understands what customer service mean to go and see Andy Garcia. Thank you for being in the service industry.

Keith Chow

★☆☆☆☆

4 years ago

Made an appointment to have state inspection done. Got there 10 mins before my appointment time and was told I have to wait for 2.5 hours to have it ready. Asked them what's the point of the appointment of I am treated like a walk-in and the rep told me on a busy day it really doesn't matter if there's an appointment or not. The service center could've contact me 30 mins before my appointment about the usual long wait time then I have the option to make a choice whether or not to keep the appointment or reschedule. Apparently, they don't really care about their customer as much as they say it. Avoid this dealership if you precious your time.

Juan Lodeiro

★★★★★

8 months ago

Joaquin and Dale did a stellar job walking me thru this usually tedious process. I was in and out on my new car with tbe plates on in a little over an hour.

Martin Jamora

★★★★★

4 years ago

First time going to this dealership. I must say staff goes above and beyond to help me out. Very kind and generous people. I think her name was Margo but she is very professional. This will be the only dealership I will go for any of my acura needs. Very clean area also.

S B

★☆☆☆☆

3 years ago

I want to share the experience we had yesterday at Sterling McCall Acura Sugarland location. My husband made an online appointment to do service to his Acura MDX, he also made a reservation for a loner at the time of drop off, all done online. We were met with B.H. (advisor's name), as soon as we told him we are here to drop off for service and to get loner, he said " we do not have loner", and further stated "we have no communication with what is online and what in store available", "you should have called in store to find out before-hand." He made no effort to rectify this miscommunication, he simply just stood there telling us repeatedly "we have no loner". I did not even hear a "sorry" for this miscommunication from his mouth. Mind you, we were there with our 20month old baby standing in the cold. We had a tight schedule for this week, hence we scheduled the maintenance drop off with a loner (there was no mention of call the store to confirm loner).. My poor husband he woke up this morning at 430am, took off 1/2day from his work, took his car again this morning at 6am, he said they did not even touch his car until almost 8am. When B.H saw him this morning, my husband mentioned what he/dealership did was unprofessional yesterday, he LIED and said he would have offered us UBER service, but HE OVERHEARD US talking about "running errands" and assumed we didn't need UBER. Hence that service was not offered to us. What I and husband said was he had things in the car that needs to be unloaded to another vehicle. Nothing about "running errands." How can this well established "luxury" vehicle dealership, has the audacity to make a decision based on a conversation that never happened between I or my spouse in the store, without talking or asking us about it? We are very unhappy because we had things planned and scheduled all this week including this morning which was canceled and/or delayed because of B.H and your dealership's negligence. We were thinking about purchasing another Acura, after this incident, we clearly will not be purchasing another Acura.

JonDre' Johnson

★☆☆☆☆

Edited 3 years ago

I came in on Saturday already knowing that I was credit challenged but didn't expect to test drive a 2004 Acura TL that the mechanics hadn't even looked at or inspected before it was presented to me for a test drive. I was told that if I don't like the car there wouldn't be much other options. I was then presented with a 2011 Toyota RAV4 that was a bit more decent but still had its own issues. I may be in need of a car but I'm not just settling for anything just so a saleswoman and finance guy can make a commission.

Jonathan V

★★★★★

3 years ago

10/10 love the service here! Ask for Margo. She consistently takes care really good care of my car and is very honest/ thorough with her work.