About Business
Residents of New Haven, CT, New Haven have long trusted Superior Auto Repair & Towing for their expert Car Repair needs. Whether you need assistance with Auto repair shop, Auto body shop, Towing service or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 3.8/5 rating with 78 reviews. Throughout New Haven, and particularly in New Haven, CT, Superior Auto Repair & Towing is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Superior Auto Repair & Towing for any Car Repair inquiries or to schedule a visit to their New Haven, CT facility.
Google Reviews
Agata Jakubowska
★
☆☆☆☆
4 months ago
Warning: their warranty doesn't mean anything Went in to get an emergency engine repair after breaking down on the highway. Superior replaced the engine with a new one. After about three weeks the check engine light came on. We drove back to New Haven to have it checked at as their warranty lasts 90 days. They claimed the issue wasn't engine related and then proceeded to charge us an additional $140 just for looking at it. Turns out they did an absolutely terrible job of installing the engine and don't want to guarantee anything. The warranty is a complete scam. I don't recommend their services.
Alexander Elguera
★
☆☆☆☆
4 months ago
Find another repair shop. Car happened to break down in New Haven, we are from out of town and used Superior for their towing services. They diagnosed the problem and we agreed to replace the engine with them. A week after receiving the car back, our check engine light came on again. We brought the car back from out of town to New Haven, since the engine replacement came with a 'generous' 90 day warranty. Well you can consider that warranty total BS, because when we brought the car back, they refused to look at it again first without paying a $150 diagnostic fee. After they looked at it, they somehow determined that the engine problem was not related to the engine they just replaced and the warranty doesn't cover that. Then what the hell would the warranty cover anyway? You'd think at least it covered a free diagnostic, but no. Since they then quoted us another $3k to fix what they already 'fixed' a week earlier, we decided to bring the car to our trusted mechanic. As you would expect, our mechanic confirmed that the additional issues stemmed from the terrible job that Superior did replacing the engine. Besides all the connection/coupling issues found from the replacement, engine oil was found in our transmission fluid. Please for the safety of passengers in your vehicle, and the health of your wallet and sanity, find a different mechanic who is not determined to scam you for as much as they can.
Ann Perricone
★★★★★
4 months ago
Had a slow leak in my tire had an appt at TFT got there and was told I had an hour and half wait, left and someone recommended Superior. Went there and Ruben took my car in immediately, fixed my tire in 15 minutes and charged less than TFT would’ve. 100% would use again and definitely recommend!
Shenisha Peace
★
☆☆☆☆
a month ago
“I picked up my vehicle from this company and shortly after leaving, the front undercarriage splash shield detached and fell off while driving. It was scraping loudly and ultimately tore off completely. I did not observe this issue prior to impound. I am disappointed in the condition my vehicle was returned in. Attached is a photo of the damage. I encourage anyone retrieving their vehicle to inspect it thoroughly before leaving the lot.”
Kc Duffy
★★★★★
2 months ago
Always professional Superior service! From first contact through receiving my vehicle back. Highly recommend!
Heather Poulton
★
☆☆☆☆
2 years ago
Our car was towed there because it was in an accident. They wouldn’t allow us to look at the car until we paid them $250 and give them the title or $500. As soon as we told our insurance about the issue, we signed the RELEASE to the INSURANCE company, not superior. When the insurance company received the car, the stereo was stolen from it (this stereo had a back up camera with it) and the 2 front tires (which were only about 6 months old) were replaced with someone else’s tires. I’m pretty sure they didn’t think we would look at the assessment from the insurance company. However, the picture of what the insurance company sent us, spoke volumes. This is a horrible company that claimed that the stereo wasn’t stolen from the car…when it was at their facility for 3 days and then the insurance company picked it up. What a bunch of frauds! BEWARE!! A picture of the stereo in the car the day after the accident. A picture of what the insurance company received.
Antonio Pagnotti
★★★★★
11 months ago
Our car was making very loud noises while coming back from a trip and we needed to get it fixed immediately. We brought it here with no appointment and in 30 minutes we were back on the road with zero issues. Reuben was amazing and didn’t want to accept payment. The whole shop had friendly and cheerful energy. Would recommend!!!
Jhon Llanos
★
☆☆☆☆
4 months ago
My car was taken there and when I got it out, several items were missing from inside. Since several days had passed, no one gave me any answers about my belongings. It's terrible that there's no control over this and that you have to lose your belongings from inside your car.
Ben Keepers
★★★★★
a month ago
Rismeldy from Superior Auto Repair & Towing saved my rear end tonight by hauling me out of the snow. Thank you!
Omega Medina
★★★★★
7 months ago
Just had My Acura body work done which is a white Pearl color hard to match and what I tell you I’m a happy customer took good care of me specially, Ruben & the front secretary I highly recommend anybody work bring it to them very fast also they do it all A+
Philip Butler
★★★★★
3 months ago
Great service and there very friendly with customers. I always bring my car to this shop whenever I have any issues.
devon youmans
★★★★★
9 months ago
Very professional atmosphere the lady in the main office is a sweetheart. She was supposed to clock out at 5 o’clock. I got there at 5:10 and she still took care of me. I really appreciate her I pray this company continue to grow and prosper !
Anant Singh
★★★★★
a month ago
Antonio is the best he made sure i m good before he left thank you brother
Jasai Outhavong
★
☆☆☆☆
4 months ago
I don’t know what to do , they stole my title and license plate from my vehicle before it was taken by insurance after my accident and when I went to try and retrieve my belongings before that , the women in the front was extremely rude and didn’t let me get my stuff . Can I sue ? Do I file police report ?
raheem a
★★★★★
a month ago
John K was a really cool guy. Fast service, reliable job, and very professional.
R. Hill
★
☆☆☆☆
8 months ago
Went here for a repair and needed a new tire. They told me it’d take 3 wk to get it. Once I got the tire, I had problems and needed to refill with air regularly. When I went to get new tires elsewhere, they showed me that the tire Superior put on was already patched. They gave me a used tire and made me wait for no reason. NEVER going back here again.
Joe Weeks
★
☆☆☆☆
7 months ago
Stay away this company is know for illegal practices over charging and illegal pull out fees or retows as they call them for so called unregistered vehicles keep in mind vehicle was towed for unregistered but they towed vehicle down the street and dropped it and basically told vehicle owner find it . Lady in office is extremely rude and probably should do her homework on towing laws before attempting to argue with someone who knows more than her self . FYI wrecker plates are only good for un consensual tows not tows of consent. A complaint and video of incident is being sent to DMV
Aidan Foley
★★★★★
a year ago
car got towed, feel like the staff here are just a lot nicer than most towing places. Christa at the desk and the driver I talked to (didn't get his name) were both super friendly and helpful. Cash only but the ATM is right next door so that wasn't really an issue.
Rebel Anthemz
★
☆☆☆☆
Edited 2 months ago
After my car was towed they took valuables from my rear seat and trunk and when questioned the only thing returned was my laptop . I did not break and enter and they returned only my backpack out of the office. Whey if all my stuff is missing you only had my backpack . They refused to look at the cameras and offer any assistance . No one broke into your yard as you said there was no one to assist . I cant wait until i see this place closed . BAD FOR BUSINESS
Cyrus T
★
☆☆☆☆
a year ago
Had my car towed by them through triple A a month ago. They tried pressuring me into getting it towed to their shop. I told them I had another shop that I use and would like it towed there. I handed them the key and the shop called me the next day stating the windows were left down and my car was full of rain water. Very displeased with their tow service and I would not recommend them to anyone.
