Susi Auto Body

ashleydeveau

★★★★★

9 months ago

I recently had my car repaired at Susi Auto Body Shop, and I couldn’t be more impressed with the experience. From the moment I walked in, the staff was friendly, knowledgeable, and professional. Tony took care of me throughout the process — he was incredibly helpful, honest, and made sure I understood everything that needed to be done. He provided a fair, detailed estimate and kept me updated every step of the way. The repair work was top-notch — my car looked brand new when I picked it up. The paint matched perfectly, the bodywork was flawless, and everything was completed on schedule. What really stood out was their commitment to quality and customer service. Tony and the entire team went above and beyond to make sure I was satisfied with the work. If you’re looking for a reliable, honest, and skilled auto body shop, I highly recommend Susi Auto Body Shop. They take pride in their work and truly care about their customers.

Justin Dickie

★★★★★

3 weeks ago

My car got hit in a pretty good sized accident and these guys did an outstanding job on the repair. It looks even better than the pre accident condition. The bodywork is perfect, paint match is spot on, and the car was extremely clean when i picked it up today. Seriously impressed. Having worked at an auto body shop myself, Im always skeptical bringing my car to new shops and having work done. But honestly, these guys did a great job. Jimmy was the main guy I dealt with and he was awesome. He kept me in the loop the whole time, handled the insurance nonsense, and was super easy to talk to. Everyone else there was great too, friendly and on top of it. 10/10 would recommend!

Brad Balster

★★★★★

3 months ago

Twenty-four hours after landing in Boston from vacation in Cancun, I was rear-ended on I-93 South by a driver who had received his temporary license that very day and had rented a BMW SUV just 90 minutes before crashing into my car. From start to finish (and even beyond), my experience with Tony at Susi Auto Body was outstanding in every possible way. The entire team was friendly, professional, and incredibly efficient. Tony kept me perfectly informed with timely text updates, including when parts arrived and as each stage of the repair progressed. The shop and garage area are spotless, and when I picked up my car, it had been detailed to look even better than when I bought it. What truly sets Susi apart is the follow-through. Just two days after the repair, I began having battery issues and had to jumpstart my car multiple times. Tony welcomed me back without hesitation, diagnosed the problem, and replaced the battery the same day. Susi Auto Body is a tremendous asset to Liberty Mutual. It’s clear why they’re part of Liberty’s SSP (Superior Service Program), as well as Geico’s ARX and Farmers’ PAS networks. Their customer service, transparency, and attention to detail are second to none. I couldn’t recommend them more highly.

Tanesha R. Deane

★★★★★

3 months ago

What can I say? For the past 4 years, Susi Auto Body has been my "Cheers" – where everybody knows my name (and my car, Christina!). My poor car seems to be a magnet for other people's bumpers, so I've made plenty of visits to see Tony and the team. Tell me you’re a frequent customer without telling me you’re a frequent customer (the picture says it all). But here's the thing: I keep coming back not just for the exceptional work, but because I'm treated like family, not just another customer. The customer service deserves an award, and their knowledge deserves a PhD. When my luxury car leaves their shop, it looks showroom-new every single time. I've had the pleasure of meeting Rob Susi and the Susi matriarch Angela, and they make you feel like part of the family. If you want quality repairs with heart, this is your place!

Webly Alfred

★★★★★

2 months ago

It’s rare these days to deal with a business that’s truly professional, organized, helpful, and delivers great customer service, but Susi Auto Body did exactly that. My experience with them was unlike anything I’ve had with other repair shops. The repair on my car was flawless, like nothing ever happened, and they matched the paint perfectly. What impressed me most, though, was that they thoroughly cleaned the inside of my car and left it smelling like a brand-new vehicle. I’d been procrastinating getting my car detailed, so that extra touch was a wonderful surprise and made a lasting impression on me.

Mercedes J

★★★★★

3 months ago

Susi’s Auto Body is absolutely the best! From start to finish, Tony provided exceptional customer service. His communication was clear, prompt, and reassuring every step of the way. I felt genuinely welcomed the moment I arrived, and the entire experience was smooth, professional, and stress-free. I truly can’t say enough about how pleasant and positive this experience was. I would highly recommend Susi’s Auto Body to anyone and everyone for any car needs; you won’t be disappointed!

perla ruiz

★★★★★

3 months ago

I had an amazing experience with Susy Auto Body! They did a great job with my car—everything came out perfect. Tony helped me throughout the whole process, and his communication was exceptional. He kept me updated, was honest, professional, and truly went above and beyond. My expectations were exceeded. Highly recommend Susy Auto Body!

candice Thompson

★★★★★

4 months ago

Tony’s customer service is absolutely outstanding! Every time I visit Susie’s Auto, he goes above and beyond to make sure everything is taken care of quickly, professionally, and with a genuine smile. It’s rare to find someone who truly cares about their customers the way Tony does. He’s the reason I continue to coming back, and I would recommend him to anyone looking for honest, reliable, and top-notch service. Susi’s Auto is lucky and truly blessed to have him! Thanks again Tony for everything!!! You’re Awesome!

Keisha Bailey

★★★★★

4 months ago

Amazing Service from Start to Finish! Susi Autobody was absolutely fantastic! From the moment I dropped off my car, the team kept me updated every step of the way with great communication about the status of the repairs. They were so accommodating and flexible when it came time to pick up my car, which made the whole experience stress-free. My car looks amazing, and I couldn’t be happier with their work and customer service. I’ll definitely be a loyal customer for life!

Lauren Marie

★★★★★

3 months ago

Beautiful work and they treat you like family! I highly recommend Susi auto body. They have helped me with both major & minor accident damage and each time they provided excellent service. Tony was a pleasure to work with-knowledgeable, honest, and talked me through different options. Plus the quality of the repairs were top notch.

Jazdeilyn Ramos

★★★★★

3 months ago

I’ve been to Susi Auto Body Shop a couple of times now, and once again they did an outstanding job. Tony is hands down the best—he has helped me through everything each visit and always takes the time to explain what’s going on with my car. His professionalism, kindness, and attention to detail really stand out. I always leave feeling confident my car is in great hands with the entire staffs at Susi Auto Body Shop . I highly recommend this place!

Sam Gacicia

★★★★★

2 months ago

Tony at Susi Auto Body is the kind of guy you hope your dad runs into when something goes wrong with a car. He took great care of my dad, explained everything clearly, and treated him with patience and respect—no talking over him, no upselling nonsense, just honest help and solid work. My dad left feeling confident, relieved, and oddly cheerful for someone dealing with car repairs—which tells you everything you need to know. Tony is professional, trustworthy, and clearly knows his stuff. If you want your car (or your parents) in good hands, Tony is your guy. Highly recommend. Would give 6 stars if my dad could adopt him. 🚗👏

Carl Johnson

★★★★★

4 months ago

Wow!! Susi Auto Body turned a rather unfortunate experience into a very positive one! Thank you Jimmy and team for your attention to detail, your care and communication, and for your professionalism, from start to finish. From the very beginning, Susi was spot-on in terms of getting the car towed to the shop, getting an estimate completed and reviewed with my insurance adjuster, and getting the work underway. Jimmy and his team worked hard to move this repair along efficiently, knowing I had to travel from out-of-state to retrieve the car. The car was finished ahead of schedule and frankly, the quality of the repairs, paint work, and cleanliness of car were truly impressive. I rarely provide on-line reviews, but this work by Susi Auto Body really deserves the best. I would highly recommend Susi Auto Body services without reservation!

Devarshi Patel

★★★★★

2 months ago

After my accident in October, I was honestly overwhelmed. My car was badly damaged, I was under serious time pressure, and both my insurance company and lienholder kept going back and forth. It felt like no one was truly trying to help—except Susi Autobody. I dropped my car off on October 1st and desperately needed it back by the 3rd. Almost every other shop told me it would take 5–7 days. Sushi Autobody didn’t just understand my situation—they showed up for me. They worked incredibly hard and fixed my car within 24 hours, something I honestly didn’t think was possible. Even though the overall process took time, they kept helping me again and again, guided me through everything, and even provided a car so I wouldn’t be stranded. That kind of care and humanity is rare. I’ll never forget how much they helped me during a really stressful moment in my life. Truly grateful. Highly, highly recommended.

Courtney Lyons

★★★★★

a month ago

Tony and his team took care of me immediately. I was pretty shaken up after my accident, and they made the entire process calm and smooth from start to finish. I didn’t have to worry about a thing, and the communication was flawless the whole time. Everyone was incredibly welcoming, and I truly felt like they saw me as an individual, not just another customer. I will absolutely be coming back here whenever I need anything.

Scott Farrell

★★★★★

4 months ago

Rob and Mike Susi run an amazing shop — it’s like a concierge-style car repair service that delivers truly exceptional results. From start to finish, Tony the manager went above and beyond, taking incredible care of me and my vehicle every single day throughout the process. In 27 years of driving, I’ve never experienced this level of attention, communication, and professionalism after an accident. The whole team at Susi Auto Body made a stressful situation feel easy and even enjoyable. Honestly, they’re so good I wouldn’t even be mad if I got into another accident — because I’d know my car (and I) would be in the best hands possible.

Jennifer Andrews

★★★★★

4 months ago

Unfortunately for me, I had to use Susi Auto Body twice within three months. Both times Tony went over and and above the to have my car repaired in a timely fashion and they did an excellent job, my car looks new. When Tony couldn’t communicate Justin did and kept me informed as to the status of the repair, As a Customer Service professional I would rate them an A+.