Tacoma Nissan Service

Rebecca Pierre

★★★★★

Edited a year ago

John and Lisa were great and helpful! In fact from the moment I've made an appointment to the actual appointment time and date everything was smooth. The customer service was awesome and I look forward to doing business with them again! (Very professional, informative ad most importantly HELPFUL.) thank you!

Rogan Rodriguez

★★★★★

8 months ago

The experience today was smooth and easy! Aden, was a very helpful and communicative individual for the whole service. and Jeremiah was a very chill and time efficient driver. I appreciate the swift and effective servicing today that I received, and I will be back again for whatever I need!

Hope Radical

★★★★★

5 months ago

From Solomon Nganga My advisor was so forthcoming and honest, he knew my vehicle issue just by telling him. We need such people.

Dave J

★★★★★

9 months ago

All I can say is Thank You lisa Thank You lisa She is an asset She kept me informed every step of the way She never kept me wondering about My van you guys didn’t have the parts to fix my van. She let me you didn’t she let me knw when the parts came in. We set up a service date I dropped the van off a day early she contacted me a few hours later to let me know My van was fixed She never looked at me over her glasses in a condescending way She was a joy to have as My Service Coordinator Being in the service industry I’d love for the service coordinators in My company watch Lisa an see how it’s done Thank You More so Thank You for having her on your staff Would you ever consider working with our fleet management company Wheels? I’d LOVE to be able to just walk-in hand Lisa the van keys an leaving knw she will take care of My van

Michael Johnson

★★★★★

a year ago

Great experience! First time in for service. Allen handled all the details efficiently. Everyone I had interaction with was kind and seemed to enjoy what they did. My shuttle driver drove comfortably and we had a quality conversation. This was a pleasant experience well worth the cost. I will return and encourage others to give Tacoma Nissan the opportunity to earn their trust.

nv smurfette

★★★★★

8 months ago

Took my car in for an oil change and was super impressed. They were fast, respectful, and honest. Even though my car showed other service codes, they suggested I wait to see if they clear before doing more work. Really appreciated the integrity—will definitely be back!

Rose McConnehey

★★★★★

9 months ago

Alan the service desk guy in Tacoma Nissan gave me an outstanding good service the day I took my car in. He answered all my questions about my car, he definitely explained everything I needed to know on my next service. He’s very kind, very attentive and Knowledgeable in his job. He needs to be promoted as Manager. He knows how to take care of his customer. Good job Alan.!

Jo Anna

★★★★★

9 months ago

I had a great experience with Tacoma Nissan this week. Over the weekend my vehicle wouldn’t start. I got on their website and got an appointment first this Monday morning. They were able to provide me a courtesy ride to and from work while they worked on my vehicle. Luckily for me the repair was nothing major. I was kept informed through out the day which was very helpful. Thank you to the service providers for great customer service on 6/09/2025.

Lucas AH

★★★★★

10 months ago

Everything was perfect, courteous and kind young reps all took care of me from start to finish including a seamless shuttle experience. They even found an online discount to offer me on my alignment so my bill was cheaper than they had quoted me. Happy all around.

John Marshall

★★★★★

9 months ago

My recent service experience was very positive. Along with scheduled maintenance, they adjusted the emergency brake that another independent garage told me needed a total rebuild saving me a lot of money. Lisa was very easy to deal with. She gave me a couple of discounts I wasn’t aware of. You don’t have that built in fear dealing with them that they want to ring every dollar out of you like a lot of dealerships do. I’m a repeat customer and will return 👍

Alice Tietz

★★★★★

10 months ago

I am always happy with the service I receive. Fast, efficient, and friendly. I feel confident when I leave. I am 63 years old and the feeling of knowing my car is taken care of by honest professionals is comforting. My belief's are important to me. I also ONLY put Chevron plus gasoline in my 2021 Rogue. I have in all four of my brand new vehicles over the years. Very Happy with this crew. :) Alice T.

Emily Cleveland

★★★★★

9 months ago

Wow, I am really impressed with this dealerships service department! We moved from Texas in Jan 2025 and I had had some really awful experiences at a dealership in San Antonio and was nervous about getting anything done here. These guys were amazing!!! I scheduled an appointment online, they got me in at that appointment time, they were efficient, friendly, and not pushy!!! It’s a 2015, there’s always things that need addressing, but they simply text me my services needed from the inspection and I could deny or approve without any pressure!! They were available for any questions I had about the services suggested, but weren’t pushing them on me in any way! In and out so quickly. I dealt with Aden in particular and he’s fantastic! 10/10 recommend! Waiting area is pleasant too!

Cherilyn Williams

★★★★★

7 months ago

Easy to make an appointment and quickly responded to my request to reschedule. No wait time to check in. Professional and efficient service. Reviewed thoroughly when service was completed. Followed up to make sure I was satisfied with my experience. Highly recommend.

ambiro ojwang

★★★★★

3 months ago

It was good visiting ☺️ amazing customer care and excellent timely service. I highly recommend your services and when ready I will come back to change tires

Tiffany Morales

★★★★★

11 months ago

Aden Paquin was a great service advisor. My car was in the shop for something crazy and he kept in contact every step of the way. My car drives better than ever and it was pricey but when is fixing a car not?? Thank you to all the techs and Meno Keone who worked on the blue/green Nissan sentra!!

Megan Reedy

★★★★★

7 months ago

Always a pleasure coming here. The staff are friendly, the service has always been fast. This last time, my recall took 14 minutes-14 minutes!!! I love grabbing an espresso from the lobby and the bonus of a free car wash. Highly recommend Tacoma Nissan for all your service needs.

Shaquita Young

★★★★★

3 weeks ago

This was my first visit to this location. I was greeted by Lisa and explained to her what my visit was for. She went over the services that would be done to identify and confirm the problem. She also provided prices for each service as she listed them. This is important and a simple step that many don’t do. They just give you a large number at the end making you feel overwhelmed. I was given a wait time of approximately 90 minutes and I waited on site. I received a detailed link and video that included the issue, rating of the risk of said issue, a concise description and price breakdown. Each issue had a box to approve or deny for service. It would be just my luck that I had several critical issues (my car is ten years old and these issues were actually just routine fix the needed to happen- brakes, spark plugs, etc.). Unfortunately I thought I would be in and out but this wasn’t the case due to the several issues identified. I explained how I couldn’t stay for another 4.5 hours due to reasons not disclosed in this review. Lisa provided an alternate solution for me that allowed my car to be serviced while not disrupting my day or needing another visit. She could have simply stated there’s nothing she can do but didn’t Instead she went above and beyond for a new customer. The communication was clear, timely, and to the point. There was no up selling or trying to trick me into anything. It was genuine and noticeable. That’s how you build customer loyalty. I also interacted with Tom who was just as pleasant to chat with.