Terry's Automotive Group

Lena Rae

★★★★★

11 months ago

I highly recommend Terry's Auto for anyone who cares about their car, and wants knowledgeable and friendly professionals to work on it. Terry's has the most knowledgeable professionals I have ever encountered at an auto shop, hands down! They are willing to work with their customers on parts replacements, and are quite affordable for the high quality of work you get...oh, and they're fast too! They took the time to fully and completely answer all my questions, and educate me on exactly what was going on with my car. I actually felt smarter after leaving their shop, as well as safer on the road and comfortable behind the wheel. Highly recommended! If I could give 6 stars, I would.

Josh N

★★★★★

8 months ago

Received great service here. My starter froze up on a hot day, and I had to have my CRV towed to them for a night drop. They called me in the morning and informed me it started right up, no problems. At some point soon I'll need to get my starter refurbished or get an OEM replacement, but it didn't NEED to happen now and I could plan and budget for it better. Thank you much, we'll be back here for future repairs and maintenance!

dubya TF

★☆☆☆☆

7 months ago

DO NOT TAKE YOUR PERFORMANCE VEHICLE TO THESE PEOPLE! My son's car (father and son) project went in for a simple 4 wheel alignment. All new parts, freshly built complete car front to back. My son calls the desk to answer some questions and he hears the car loudly taking off in the background. He confronts Tod (a shop co-owner) and he replies something to the effect of "yeah haha he's testing driving it again". Not okay. My son goes to pick up the car and gets asked to sign a consent form after the fact of work. Said consent form basically lets them use the vehicle however they wish. Not okay. My son asks why he didn't see the form before the work was done. He's told "no one sees the form before". Not okay. If you're still with me and keeping score, that's 3 strikes. The work was satisfactory but ethically expect a bad experience. They won't see any return business from my family or anyone I know. Not to mention the Oly locals (loved ones) that recommended these guys are highly disappointed and surprised of our negative report. Beware and take precaution to protect your valued vehicle that you may have made memories with! Look elsewhere for services!!

Sean Ferguson

★★☆☆☆

8 months ago

This review is reflective of scheduling practices and customer service, and not actual car care. I made an appointment two weeks out and showed up on time. Was told the alignment would be completed before lunch time. Came back at noon and it hadn’t been touched. Was told at that point it would be that evening or the next day. Cancelled immediately, and there was no attempt by staff to reschedule or make it right.

Ana Brinson

★★★★★

a year ago

I feel like a sitting duck when it comes to car repair. Apparently the first place I went saw me as such and wanted to charge over $1000 for what turned out to be unnecessary repairs! I’m retired with limited resources; all I needed was my tires balanced which wasn’t close in price. Thank you so much for the excellent service!

Dianne Kruger

★★★★★

a year ago

We recently took our car in for an oil change. We always go to Terry's When my daughter and I picked up the car, they had a list of repairs that needed to be done along with estimates. This was really convenient because we were aware of one of them and we didn't need to bring the car in for an estimate before scheduling the repair we are doing next. We had several questions about the repair list and the person we talked to, Gage, was so helpful in explaining things. He was really patient and nice about it. We have always been happy with Terry's in the six years we have lived in Olympia.

Trader's Guild

★★★★★

a year ago

I’m definitely the layman when it comes to auto mechanics. I was very happy with my most recent service. Being that the vehicle is my work vehicle, they were conscientious of my needs and were able to get me back on the road as soon as possible. I really appreciate the work that they did, and they did just enough to get vehicle “seaworthy” again while also informing myself of other potential issues to consider down the proverbial road (it’s an old van).

Sydney Fryxell

★★★★★

4 years ago

We were referred to Terry’s a few years ago by a friend when we needed work done on our car and wanted somewhere honest and reliable. We have continued going back ever since. They have great customer service and are always super friendly. They always try to work with our schedule to get our cars fixed fast even when they have a full schedule. They are thorough and great about giving us all the information and options and even take the time to teach us about what is going on and how to take care of our cars. We feel confident that we are getting a good deal and that are cars are being fixed properly! We love them so much we even go here for oil changes and to get new tires/ get flats fixed! They are a great local company and we appreciate all they do and we definitely recommend them!

Liana Oh

★★★★★

5 years ago

I took my older Audi in for spark plugs and a new coolant tank, they were incredibly nice and professional! They made sure to communicate with me everything that was going on, had my car finished in a timely manner and when I had an issue after leaving with my coolant take they immediately sent a tech back out to fix it (They didn't mess anything up, it was over the max line and they suctioned out the extra coolant) and told me not to hesitate bringing it back if there was further issues. Thank you so much everyone at Terry's automotive and I appreciate your hard work and service! **Also side note, the price was great!

Theresa Walsh

★★★★★

a year ago

I thought I had a transmission issue with my kia but thank God Terrys found that it was a transmission sensor. Very thankful they were so honest, friendly and ethical. I will never take my car anywhere else. Thank you Thank you so much.

Joceile Moore

★★★★★

7 years ago

I’ve been taking my cars to Terry’s for 35 years. I love their service folks. They keep great records on my cars. They go out of their way to be helpful. I took my car there this week and listened to the service specialist talking to a customer on the phone. He explained what he thought needed to be done, things that were recommended but didn’t actually need to be done, and how things could be worked out best for the customer. I thought to myself, “If you want to know about how a place does business, just listen to how they talk to their other customers.” Terry’s has never steered me wrong and never given me a reason to go anywhere else. And no, I have no personal relationships with them. They are just that good.

jason rowland

★★★★★

7 months ago

Super friendly and helped me out when I just needed some air for a low tire. Will be using them in the future

Bobbi Bode

★★★★★

5 years ago

I have brought my cars here since 1997. They have always done good work, haven't pushed work that wasn't needed and have worked with me to prioritize repairs when I was not able to afford to do everything at once. Their repair costs are less than the dealer, and even though there are less expensive shops, I will keep coming here. I trust them to do what is needed correctly. In addition, everyone is friendly and willing to explain about what repairs are needed and why.

Brian Graham

★★★★★

5 years ago

I wanted to thank you for helping me with my vehicle! It wasn't starting and I could not figure out why. I towed it to Terry's after multiple people recommended the shop and they not only figured out the problem quickly but they fixed it in less then a day. The cost was way less then I was expecting. Every single person that I spoke to was super nice, helpful and understanding. I will definitely be using them in the future for all of my mechanical needs. I cant say this enough. Thank you everyone at Terry's!

Sarah Van Etten

★★★★★

7 years ago

I'm so pleased with Terry's Automotive Group! After moving to the area I had only been going to the dealership because I wasn't sure who to trust, but after one too many awful experiences at the dealership I tried here and couldn't be happier. Everyone is so nice and they worked me in the very next morning. I was pleasantly surprised at the prices, also much cheaper than the dealership. They did a thorough check of my entire vehicle for $45 and couldn't find anything wrong so they didn't try to sell me anything I didn't need. I feel like I found a mechanic I can trust. They also have a free shuttle to get you home and back to the shop if you need. Don't wait to have an awful dealership experience, just come here!

Pennie

★★★★★

8 years ago

I took my 1998 Honda to Terry's Automotive on the recommendation of a family friend. Not knowing what to expect, I was pleasantly surprised with the level of service I received. They did a great job repairing my car (which had a blown head gasket), and also took the time to replace a blown-out tire and supply me with a new spare which had been flat - something they didn't have to do, but which saved me the time and hassle of doing it after I got my engine fixed. I received a thorough explanation of the work that had been done, and they did not do unnecessary work nor overcharge. I found their prices to be reasonable. This shop has a high level of integrity, they are knowledgeable and competent when it comes to auto repair, and everyone I dealt with was great. I won't hesitate to return when my car needs further work, and I recommend them to anyone with automotive issues.

Helen Beck

★★★★★

2 years ago

I would absolutely recommend Terry's Automotive to anyone! Great people - caring, compassionate, and truly professional. Great service, quick but thorough, and super competitive prices. I don't see how it could get any better. Thank you, everyone at Terry's, for making our lives better!