Terry's Transmission & Auto Repair

Sharyl Gruchow

★★★★★

5 months ago

I can’t say enough great things about Terry’s Transmission and Auto Repair! From start to finish, the service was absolutely EXCELLENT!!! They replaced my transmission and diagnosed and repaired my A/C — all for an outstanding price. Truly the best and went above and beyond! The communication throughout the process was top-notch. Bob and his team kept me informed every step of the way, explaining what was needed and making sure I understood all my options. It’s rare to find a shop this honest, efficient, and customer-focused. My car runs like new, the A/C blows ice cold, and I couldn’t be happier with the results. If you’re looking for a trustworthy shop that delivers expert work and outstanding customer service, look no further than Terry’s Transmission and Auto Repair. Highly recommend! THANKS A MILLION to Bob, Rob, and team!!!

Edward Porner

★★★★★

5 months ago

⭐️⭐️⭐️⭐️⭐️⭐️ WOULD GIVE THEM SIX STARS IF I COULD! My daughter (a CNU student) brought her Sentra to Terry’s after several other shops either couldn’t diagnose the issue or simply refused to take it on. Determined to help her “independize,” I encouraged her to handle the entire process herself — from the initial conversations to the financing — while I kept a watchful eye from the sidelines. From the very first call, Bob made both of us feel like family. He treated my daughter with patience, kindness, and total transparency — explaining every step in plain English, never talking down to her, and genuinely making sure she understood what was happening. When the first few replacement transmissions didn’t work out (the model year turned out to be notoriously finicky), Bob never gave up. He insisted on getting it right, worked tirelessly to make sure she was safe on the road, and even called her several times afterward to check in and ensure everything was running smoothly. Behind the scenes, Bob kept me in the loop on the more technical details, always communicating clearly, honestly, and proactively. It was obvious that his concern wasn’t just about completing a repair — it was about doing right by his customers. It’s rare these days to find a shop that combines technical expertise, integrity, and heart the way Terry’s does. I wouldn’t hesitate for a moment to recommend them to anyone looking for a trustworthy, customer-first auto repair experience. Thank you, Bob and the Terry’s team!!

Shara Ware

★★★★★

3 weeks ago

They have worked on our business and personal vehicles. They have always been friendly, professional, and have done good work at a very reasonable price. Appreciate their honesty when it comes to the vehicle repairs that they have done for us.

Makenzie Wells

★★★★★

4 months ago

I recently had my vehicle’s transmission repaired at Terry’s, and I couldn’t be more satisfied with the experience. From the initial inspection to the final pickup, the team demonstrated professionalism, transparency, and strong technical expertise. They provided a clear explanation of the problem, offered an accurate estimate, and kept me updated throughout the process. The repair was also completed on schedule. Now my car runs smoothly with no issues. It’s clear that customer satisfaction and quality workmanship are top priorities. I highly recommend them to anyone in need of reliable and honest shop for their repair services.

Guardian Fury

★★★★★

5 months ago

Terry's has been my go-to mechanic for years. Bob, the owner, has always dealt honorably with me and others over the years and runs a good business that is a part of many local lives. I recently needed a transmission for my SUV and was in a bit of a bind. I had my SUV back about 36 hours after dropping it off. My vehicle drives better now than the day I bought it new from the lot. I recommend this business.

Vicki Sanders

★☆☆☆☆

a year ago

Extremely Disappointed with Service and Integrity In December i entrusted Terry Transmission on Warwick Blvd in Newport News, VA, with my 2019 Lincoln MKC to have the transmission replaced. Initially, the car seemed fine, but issues arose shortly after. By February 2024, my vehicle started leaking transmission fluid significantly after a long trip. Despite multiple visits back to Terry Transmission to address the leaks, the problem persisted and even worsened. Each time, the staff claimed to fix the issue, and on my fourth visit, they informed me that another transmission would need to be ordered and installed under warranty. Despite these assurances and a $700 charge for supposed warranty work (totaling $4850 in repairs), my car continued to leak the very next day. Upon inspection, it became clear that the "new" transmission was actually the old one, with sealant applied in an attempt to cover the leaks. I am deeply hurt and disappointed by the lack of honesty and professionalism from Terry Transmission. Their failure to properly repair my vehicle after multiple attempts and substantial payment has led me to take legal action. I trusted them to do their job with integrity, and they let me down. I am now pursuing this matter through small claims court to hold them accountable. I strongly advise others to consider my experience before choosing this business for their automotive needs.

Sheila Mabry

★★★★★

7 months ago

Excellent work, Terry's Transmission has replaced a Transmission in my husband vehicle and it runs smoothly. The cost was a lot less then what others wanted to charge. We are grateful for there service. The staff are respectful and very helpful. We can call them and Bob will allow us to bring in our vehicle the same day. If it's going to take some time we leave it with them and most of the time before the day is out he gives us a call and the problem is solved. We have taken our vehicles on several occasions and each time great service. We want to thank Bob and he's staff for all their hard work and willingness to help so quickly. We will continue to take our vehicles to Terry's and we have told others about their Excellent work.

Shawn Partington

★★★★★

6 months ago

Bob (the owner) and his team at Terry's Transmission are great! First, this business was highly recommended by a neighbor even though it is not near our houses. When I called to make an appointment, Terry's Transmission got me in right away. Then, when I mentioned to Bob who recommended them, Bob immediately spoke highly of both my neighbor and his wife...talk about a great business owner, when they know their customers by name! Anyway, Bob not only helped me, but he also advised against repairs that another mechanic recommended because he thought they were a waste of money. I was very impressed by him and his honesty and am happy to recommend him to others. He will be our family's mechanic from here on out!

Kevin Hines

★★★★★

5 months ago

If you are looking for a dependable mechanic responsible pricing. Great personal service. Someone that gives you their word that the job will be done right and on time when promised. Terry’s transmission is a secret jewel. I very glad I found these guys. I look forward to working with them in the future. I highly recommend you give em a try.

Cory Goodin

★★★★★

3 months ago

I had a great experience here, Bob the owner is as friendly and personable as it gets. I got a new transmission with no hiccups at all, I highly recommend them, all and all it’s a great family run business. Oh and his dog Bruce was also great! Thanks guys.

Makayla Bellamy

★★★★★

5 months ago

I have been taking my car here for years; they are my go-to mechanic. Bob and his son Rob are efficient, communicative, and honest. They alway make time to fit me into their schedule and the repairs are done in a timely fashion. Amazing customer service and incredibly fair.

Will Leaman

★★★★★

5 months ago

The owner, Bob, took care of me and the car. I had been to 2 different auto shops and got scammed and screwed constintantly. One being casey vw in newport news, 2 being cofer auto,. When I finally came here he gave me a great rate for all the work he did that I was quoted elsewhere for way more. I will be recommending to come here and will be going myself. They are off of warwick Boulevard.

Thomas Lamberson

★★★★★

4 months ago

Truck broke down and wouldnt go into any gear. Had it towed and sure enough transmission went out with transfer case. Price was great and fare. Service was as quick as they had parts. Bob called me every step of the way. Transmissions are pricey and was also able to finance it through a service they use saving my wallet and me from trading christmas and rent for my truck.

Jim Comstock

★★★★★

7 months ago

Fantastic service at Terry's!! My vehicle needed a new transmission, and after doing my research, I settled on Terry's. I was glad I did. Fair price, responsive, and excellent service! Bob runs a great operation, making sure customers get the help they need in a timely manner. I found Terry's for the transmission job, but they do other repairs, too. They just fixed my AC, performing a service and replacing the compressor. They got it done early, for a competitive price. Highly recommended!

jerry Simon

★★★★★

6 months ago

I have had my van serviced at Terry's and the service was outstanding. The truth be told, I have known Bob and Karen for many years. When they started this business they already had there business protocol set. Bob is fair, understanding and his ability to communicate and solve problems is a catalyst to his success......Jerry Simon

Adrian Mabry

★★★★★

6 months ago

My experiences with Terry's Transmission are Very Good ones. We have had both of Our vehicles serviced there. The repairs are done Very Well and the Respect given to Us by the staff is Excellent. We have and will continue to recommend Terry's to others.

Ricardo Salas

★★★★★

6 months ago

I went to Terry's to have an estimate done for a noise that occasionally occurs when the A/C is on and also a gerneeral inspection cause I'm going on a long trip with the car. Bob's guys check out the car and found it to be road worthy for a long trip but couldn't replicate the noise that I hear from time to time. He was honest and said he didn't feel comfortable replacing an AC compressor with no guarantee of a fix sense the noise didn't happen therefore a true diagnostic couldn't happen. He said sense they couldn't found an issue, the inspection (not state inspection by the way) was free. It seems to be an honest shop and I respect there insight. Thanks Bob.