Thanh Auto Services

m.

★★☆☆☆

2 years ago

I had been taking my car here for oil changes for about a year now and was happy with the price and service I received as well for additional fixes. So much so that I recommended my friends and family to this shop, but unfortunately after an unexpected (unrelated) repair was needed in my girlfriend’s car, she had it taken to her uncle’s shop, and they informed us that whoever had done her oil change (Thanh’s Auto Services) had likely used recycled oil, AND oil was leaking from her car. Keep in mind, she had gotten that oil change no more than three months prior. So for that reason, we unfortunately will be looking somewhere else for auto repair services. Edit to respond to Stewart: The car was my girlfriend’s and I can only describe what was told to us from her uncle’s mechanic, and what we in turn had to pay for as a result. I would not assume the quality of oil would have caused a leakage. Thank you for the response nonetheless.

Cathy D

★★☆☆☆

Edited a year ago

Thanh's used to be my go-to for auto repairs and I highly recommended them to family and friends, until recently. I came in for some issues with my power steering system, three years after I got it replaced by them, and bumping noises near on the front driver side. Got there at 11am and they didn't look at my car until 4pm. I explicitly asked the front desk guy to check the struts, even asked him if I needed to write a note to have it checked and he said no, and when I got a call back they said they hadn't checked it because it wasn't requested...what the heck! So I had to wait another hour or so and they concluded that I would have to, at a minimum, replace my entire power steering system again and both struts. As extras, they recommended replacing the control arm as well, totaling $2000. Since it was the end of the day they told me to call them back the week after the holidays and let them know when I'm coming in for repairs. Fast forward to the week after holidays, I called them two different days, right when they opened, and they said they were too busy to take my car in. At that point, I don't think they wanted to deal with my car so I went elsewhere to get a second opinion. H & J Auto checked my car and said I only needed to replace o-ring in the power steering system since the system was brand new and both struts (minus the control arm) totaling $680. H & J was very friendly, professional, and affordable. Based on their customer service, I won't be returning to Thanh's any time soon and would not recommend them.

Genae Medina

★★★★★

3 years ago

Truly an honest mechanic. Finally tumor free and able to drive, I brought in my Lexus ES 350 after it sat for a long, long time. I was afraid of being taken advantage of, as I had experienced with previous mechanics with this exact car, but the report was incredibly honest with my car being in great shape for the time it sat! The only major issue was a dead battery, which they made sure I knew was still under warranty and could be replaced for free by AAA, they even let AAA come to their parking lot. Thank you Thanh auto repair for your honest work! All that said, if you plan on coming, know these guys are popular and busy! The parking lot is full and the waiting room was always busy. The only complaint of service is that they did not put air in the tires of my car, which I know is standard at other mechanics, but I'm getting nit-picky, as otherwise service was great!

K

★★★★★

a year ago

Stewart and Keith are great members of the community. They deliver fast, effective service and they didn’t try to swindle me for extra charges and services I didn’t need. I am grateful for their work, and absolutely recommend them for any auto maintenance or mechanic needs.

Grace Tran

★★★★★

a month ago

Exceptional service. Skilledful mechanic . Reasonably price.

Sheron Bridge

★★★★★

a year ago

So happy to have found this repair shop!! I have had them work on my car, my son's and now my granddaughter's car. Totally honest and competent. Fast, courteous and have never had to come back. Prices are reasonable and you can build a trusting relationship with them.

Dan Nguyen

★★★★★

a year ago

They are very reliable and honest about my car issues. I've been there a few times, and the experience has mostly been great. The only bad is that the parking lot is quite small and lots of customers l, so you need to come super early

Johnny Dobson

★★★★★

a year ago

We have been using this auto shop for over 2 years. They have good prices, are honest and help with any questions we have had. We highly recommend this business if you have a sedan or light weight truck you need work for.

Johnny

★☆☆☆☆

a year ago

Been coming here for 7-8 years but damn they gotta get rid of the reception guy man. I don’t know if they’re his family or not that why they kept him, but the dude is insane . He has zero customer service skill and he’s your front desk ? I’m about to look for a different shop even though I love the work here. Been recommending everyone I know to come here but the receptionist guy has got to go.

A S

★★★★★

a year ago

First time visiting and it was a great experience. The guy at the front was very nice and easy to communicate with. Not sure how he has any complaints. They took my car right in and was done super fast. Their prices are very fair and they were honest about what was going on with my car. I highly recommend this place ! Thanks so much for all your help !

John Castaneda

★★★★★

Edited a year ago

1st time customer. Great and honest service. Saw a post on Reddit recommending this place and I decided to go there today to get brake pads installed (labor only) and it was a fast, courteous and reasonably priced service. Will be coming back here again in the future. Highly recommend Thanh Auto Service 10/10. EDIT UPDATE 9/24/24 *Ask for Keith when you arrive, he sometimes mans the reception office and sometimes doesn't* I've dealt with him twice this past week and seems like an honest, legit technician.

Shaun Schilder

★★★★★

4 months ago

family owned business with honest service. I finally found a trusted mechanic and wanted to share with you.

Catherine Do

★☆☆☆☆

10 months ago

I am so sad that this place have let me down so horribly. I have been coming here for years for my oil change but now I will not be coming back. This place did not screw back the underbody engine cover tightly enough on my last oil change and this weekend I took my family to Las Vegas and the cover came loose! It was during the middle of the night pitch black on the 15 highway and I had to pull over twice to get it looked at because the cover would drag on the road and cause a huge noise and possibly spark. Their negligence in putting back the engine cover tightly enough put my family and myself in serious danger that night. We almost got hit several times as we had to drive extra slowly to make it off the highway to a gas station where we can have more light to look at the issue. Cars were also passing me super closely when I had to pull over to the side of the highway. Please train your mechanic better! You are putting people's lives at risk when you are sloppy in your work!!!

Fit Defined

★★★★★

a year ago

First of all I wanted to say thanks to Stewart and Keith for always delivering!!! These guys put in work with a smile on their face. As a business owner I know working 6 days a week can get excruciating but we do it because we love it and satisfy the need to help our customers. I've been coming here the last 5 years, there always people dropping off cars no matter what time of the day and every time they come in but you can see they have their system down and move quick!! The price is also unbeatable as they are extremely honest and open about the problems you receive with your car. My friend who use to be mechanic decided to help me with my clutch on my Tacoma this past weekend. Unfortunately, he didnt have the proper tools and we could not get the 300lb transmission back on. We had to tow it and I left it over night at Thanh Auto, left my keys inside the slot and what was left with my truck and hopes for the best. Keith called me the following day after and told me my truck was completely put together! Always a great experience when I leave from here, I was I was going to be carless for a while but thanks to Stewart and his team for working so fast!!!

Owen Liou

★★★★★

6 months ago

From a friend's recommendation, we tow our 2002 Lexus RX300 can't start to this repair shop Sat. morning. As promised the owner call me back told me the problem (broken water pump + timing belt) and a quote for the repair in the afternoon and said will be ready by end of the day following Monday. Monday, 2:10pm got a phone call the car is ready. Great service and fast repair time with a reasonable price. I will definitely come back for my other car's needs. Highly recommend if you need a trust worthy shop and mechanics working on your car.

Rebekah Sanchez

★☆☆☆☆

2 months ago

Called regarding Replacing a car battery they said they can order the battery and that they would call once battery received. They called I Jump started my car drove it to their shop. Once I arrived there was no parking and they told me that it would be a 2 hour wait and that I could not park on site. I need to park else where and wait. I told them if I park my car and turn it off it will not start so how does that make any sense. They knew I was coming because they called me... So ridiculous, I ended up going to a different mechanic

catalina Island

★☆☆☆☆

2 months ago

Buyer beware, this shop is deliberately messing up parts with my car. I came for an oil change and I heard them tell four people ahead of me that they needed brakes. When it came to my turn, they also told me I needed brakes. The funny part is I had gotten my car completely tuned up new brakes and new rotors and was running like a champ. After the oil change, my car started stuttering and decelerating when I went on the freeway. I didn't think it was the oil change. I thought maybe it was something else, but when as the week rolled by, it was evident my car had been tampered with. I drove this car back and forth across the country and everywhere , never had a problem with any business until I went here . Now my car barely runs .. will be reporting them to the BBB they are dishonest and crooked. I know they will try to take this review down but I have receipts and people should know the truth.