The Body Shop Collision Repair

Pat Evers

★★★★★

3 months ago

From the moment I stepped into your reception area I was made to feel welcome. Your attention to your customers beyond the value of the expert repairs you did on my vehicle was awesome. I have already recommended your shop to all that will listen to my story.

Michael Yeo

★★★★★

a year ago

Took my vehicle in for repair after fender bender. They are an authorized body shop for my insurance. Didn’t need to get an appraiser. They will also setup rental car to you pick up as well. Friendly staffs. I hand them my key, The claim manager assessed my car and I am off to pick up my rental. Will update again when it’s time to pick up.

Patrick Collins

★★★★★

3 years ago

Randy and his team are the absolute best. Quick, informative, and professional level work. Made my car look brand new and made sure to keep me updated the whole time. Even got done earlier than quoted!

Shelby B

★★★★★

a year ago

10/10! I worked with Lee! He was amazing with giving me updates when I asked and was honest about time frames! They all did such a great job repairing my vehicle. It looks brand new! Would highly recommend. I hope to never have to use them again but if I do need a repair again, this is where I’m going.

M KC

★☆☆☆☆

7 months ago

We have 7 vehicles in our family and have taken several of them to TBS over the years. We waited for days to be able to drop a truck off, and then were supposed to get a call when they were looking at it (which didnt happen). When we called them to find out what's up, we were told they wont work on the truck because its lifted. When we went to pick it up one of the techs mentioned they work on lifted trucks all the time. So not sure what's up, but we have wasted days of time and effort waiting on them. Very disappointed. The service manager is a guy who sits in his office alone wearing a face mask-- it seems the culture of our local body shop isnt the same anymore.

Madyson Kate

★★★★★

a year ago

TBS Prosper made fixing my car an amazing experience! The manager Tony, had excellent customer service and made the transaction seamless. No one likes having to deal with car repairs, but they made it 100x better. As long as I live in the area and need work I will be going here. Recommended it to friends and family as well. Thanks TBS!

D. Johnson

★★★★★

Edited a year ago

We typically use Service King or Caliber on our vehicles and based on the last time we used one of the two we felt a need to look for a second option. The Body Shop is locally owned, operated and is second to none as far as service and quality. I dealt with Lee as a service writer, the front office staff and they are excellent. The work was completed prior to when they told me it would be and the quality is great. We will be using this firm for the foreseeable future.

David E. Huntley

★★★★★

a year ago

Review of The Body Shop in Prosper Tx After my Lexus GX470 SUV received some severe damage to the left front, it got placed in the care of The Body Shop in Prosper, Texas. Lee, my initial contact, was very courteous and took careful notes of my requirements. Subsequently, they introduced me to Mr. Colby Jones, one of their long-time technicians, who would handle my vehicle. Colby was one of the most affable and professional people I have ever had the pleasure of dealing with. I am a WWII survivor and my car is my lifeline. Colby kept in touch with me during the entire process. The weather was terrible during this time with freezing temperatures, making it difficult to forecast a delivery date for completion. Finally, Colby sent me a message: the car was ready. On arrival, the beautiful job done on my car absolutely stunned me. I had spent 21 years properly maintaining my car and seeing the quality of work The Body Shop had completed-it was like seeing a brand-new car. Even the paintwork was a match of the original from 21 years ago. Amazing! I can see why Colby is one of their long-time technicians. A truly skilled artisan. Ask for Colby. I imagined The Body Shop easily featured like the TV show, Counting Cars.

Meg F

★★★★★

3 years ago

I have been so impressed with The Body Shop from start to finish! My initial evaluation was easy and seamless (Thank you Mike!) Angel handled my case with ease explaining every step along the way. She never hesitated to explain how insurance works or the rental car or anything else I had questions about. Lee, my service advisor was punctual, never complained about me calling, and always answered my phone calls or called me right back. Having never been in an accident, I was not sure of what to expect. They dealt with the insurance agency, handled my rental car, and were there every step of the way! I hope no one ever has to get their car fixed, but if you do, this is the place to go to handle all your car care needs! I have been SO impressed. By the end of my experience there, it felt like leaving close friends at the door. And my car was shiny clean too… detailed, vacuumed, and in pristine condition. They were fabulous!!!!

Andy R

★☆☆☆☆

8 months ago

Took forever to get a simple job done and communication was horrible. 1 day later, my wife is driving down the Preston in traffic and her car just died. It's a brand new vehicle vehicle that only had a little cosmetic paint damage to repair, and now this... Total joke of a place - don't take your car here!

kate derheim

★★★★★

4 years ago

The people here are awesome! They made a bad situation a positive one. They took a lot of stress off my hands and did a very good job on my truck. Lee was the rep over my service and he was the best! Though the whole process he was very kind and very good at communicating. I was informed on where my truck was at in through the process of getting fixed, and my vehicle was ready before the projected date. Angel at the front desk was also so awesome. From the first phone call she was so friendly and very helpful. She helped me contact my insurance and set up my rental car for me. I can tell these people really care about the work they do. Highly recommend

Bonnie Halladay

★★★★★

2 years ago

WOW, talk about amazing. My vehicle was in the day after my initial call and finished by the end of the day. Repair was perfect and they even washed and vacuumed my car! I have never had a auto repair shop go above and beyond to this degree. They will always get my business. Thanks to Angel and Lee you were great to work with.

M S

★★☆☆☆

2 years ago

What a frustrating experience. We were told the repairs should take 2 weeks, 3 weeks at the outside, since the damage was only aesthetic. We did not get our truck back for 7 1/2 weeks. They did not communicate well. They never called us to tell us about delays. After 3 weeks, we had to call repeatedly about the truck. Unfortunately, once they have your vehicle torn apart in pieces, you can’t pick it up and choose another body shop. I couldn’t recommend this place in good conscience, and feel the obligation to provide this feedback for consideration. That said, we were pleased with the body work and paint job.

Amelia

★★★★★

a year ago

Excellent service. Completed our car repairs before the projected end date. Was even given a life time guarantee on the paint work! They also coordinated our car rental and we were picked up on site and we dropped the rental off with them when we picked up our car at completion and they coordinated with Enterprise to pick it up.

Pooja gayathri

★★☆☆☆

3 months ago

We chose this place after reading positive reviews, expecting professional and polite service. Unfortunately, the receptionist’s attitude was unhelpful and came across as unfriendly.

Jeannie Jacobson

★★★★★

2 years ago

This is the BEST and ONLY collision repair shop you should ever trust! Their work is excellent! I had damage to my front bumper late Wednesday night on October 25th because the heavy rains had washed out huge chunks of the road at highway 380 and Hollyhock. Longo Toyota referred me to The Body Shop the next morning. Lee was super kind on the phone and told me to bring my car in right away so he could assess the damage. To my great surprise, he was able to fix everything immediately! He and Angel are so understanding and considerate. They are truly angels living on this earth. Thank you very much!

Kathleen Alberigi

★★★★★

2 years ago

The Body Shop in Prosper has proved itself now twice to be an excellent honest business! Two years ago, I brought in a truck to estimate the repair cost; they could have sold me a brand new tailgate and charged me painting, etc. though they said due to the circumstances, it wasn’t recommended to do the repair. This honest evaluation was free! Recently, I brought in a car with a smashed bumper and was quoted by two other body shops over $1000! Lee Gibson said, do you have a few minutes and took my car and brought it back completely fixed and yes, for free! You just don’t find honesty like this very often these days! Thank you to the professional hard-working employees of this body shop!