The Factory-BMW & European Care Serives

Marie R

★★★★★

3 years ago

We took our older Mercedes Benz to this shop for a fluid leak in the transmission. It was pouring out of liquid and we were very pleased with the repair The Factory did on our car. Their is still a slight leak and they were very upfront with us to totally fix it if it gets worse would require replacement of transmission. They were very honest and upfront with us and their repair prices are good! They provided excellent communication throughout the entire repair process and will definitely be back for our future auto repair needs! A++

Rohan Grace

★★★★★

3 years ago

Chuck and Dave took care of my daughter's BMW on very short notice and got it fixed the same day. They gave us a couple of advisories but didn't push us to take on those repairs immediately. The car drives great and we now have peace of mind and a regular place to take her car for maintenance and repair. Very professional, courteous and seem to really know their stuff. Thanks guys!

Joey York

★★★★★

4 years ago

The factory did a great job with my vehicle. Dave and Chuck were very professional and sympathetic with how they treated me. I needed a lot of repairs and they were able to diagnose and repair my vehicle in a very short amount of time. I really enjoyed my experience with Chuck and Dave and and felt I had a direct line to who was working on my vehicle. These guys really know their trade! I would recommend The Factory to anyone. I actually did refer my father to them and they took great care of his rig as well!!! I really can't say enough about this shop! These guys are professional, kind and thorough! Thanks guys! Joey York

Charlie Scott

★★★★★

a year ago

rick, and his team did a great job on my 335i, and completed the work much faster than anticipated, the environment is clean and everyone seemed nice and professional would highly recommend this shop! fast, and easy couldnt ask for much more!

Dynasty_c63 AMG

★★★★★

2 years ago

Best euro shop in town, they were able to get me in even tho they were busy and get my car running 100% will definitely be back for future maintenance on my 2012 Mercedes c63 amg very reliable and trustworthy shop..

Burt Serota

★★★★★

2 years ago

If you want complete peace of mind, this is the shop for you. They are honest and price their labor fairly. We took our 2004 X5 in for a coolant leak. I talk to Dave, who told me they were 3 weeks out for apt. Explained, we were to leave for Oregon in two weeks. Dave got us in the shop in 3 days, had it fixed in 1. They even fixed a taillight I didn't ask them to fix at no cost. Super knowledgeable and nice guys to deal with. (BMW factory parts)

Megan Koth

★★★★★

a year ago

10/10 Recommend bringing you’re BMW here, very intelligent crew, very responsive, & very helpful. So thankful for them fixing my car & any concerns I brought up to them.

Nate Tenney

★★★★★

a year ago

Spoke in length with Chuck at The Factory regarding my S63 Coupe, and was so impressed with his knowledge of the vehicle, and the advice he gave (All for free!) - Really instills confidence in knowing these guys have the *Right Stuff* when it comes to European vehicles, and the maintenance involved with owning one. There prices are super reasonable (By over half) when comparing them to a Benz Dealer as well, and only use OEM parts. Thank you Chuck for your outstanding service call, and I look forward to seeing you soon!

Bruce Frazier

★★★★★

10 months ago

Rick was amazing to work with, after diagnosing our van, he suggested we take it to the dealer as the issue was still under warranty. It is refreshing to find a shop that is looking out for you! I will definitely use them for my future service.

Ben Shohfi

★★★★★

11 months ago

The folks at The Factory are fantastic! They went above and beyond for me. I had to have my e70 diesel coded for the OEM towing package I had installed. I needed it done ASAP before a family trip to Pismo with our travel trailer. They were so kind to squeeze me in first thing the following day so I could have functioning lights to the trailer before we made the trip from Reno. They even gave us a great recommendation for breakfast around the corner while we waited. The coding was done promptly before we finished breakfast. I would give them 10 stars and they have gained a customer for life. Highly recommended!

Ammar Alazaway

★★★★★

11 months ago

Owning a BMW is an exhilarating experience, but repairs can be daunting. Luckily, the factory service made it straightforward with tailored options. The staff was knowledgeable and friendly, boosting my confidence in my decisions. I highly recommend their services for any maintenance or repairs—you won’t be disappointed!

Rory O'Boyle

★★★★★

a year ago

My experience at The Factory was incredibly smooth. I needed a B1 service for my Mercedes and was able to schedule an appointment within a matter of days. Rick and his team were efficient and professional, getting my car in and out within an hour. It was the most stress-free experience I've had with a mechanic! Knowing I can trust The Factory for future maintenance gives me peace of mind.

James Cooper

★★★★★

a year ago

Rick and the mechanic team have been super helpful in diagnosing and repairing our older BMW x5 diesel. Quick yet thorough diagnostics, clear repair quotes combo’d with phone calls to provide additional details, recommendations, and advice on what can wait and what should be done now…. it’s clear they are thinking about the best interest of their clients. Definitely recommend.

Angel Rodriguez

★★★★★

3 years ago

I found these guys after another “German Specialist” in town that rhymes with Barbarian Lotto Mouse charged me $500 to NOT fix my problem. Chuck & Dave were extremely accommodating, got me in that same day, had it fixed, & sent me on my way within mere hours. I have taken my car back to them for other work since then & it’s always a pleasant experience. I can even call them up for quick questions & Chuck doesn’t hesitate to break down the info for me. I’ve also referred one of my BMW-owning friends to them & they’ve helped him out as well. Overall top-notch service & work. I will be taking my MINI to them for a long time to come.

Steve Lindquist

★★★★★

4 months ago

The folks at The Factory did a tremendous job getting my 2015 BMW 435 running like new. Great communication, fair pricing, and meticulous professional work. Fun to drive my car again! Highly recommend their services.

W Z

★★★★★

9 months ago

Chuck changed the water pump, did oil service and also mounting new tires on my Lamborghini Aventador. He went out of his way to make sure the Aventador works perfectly as he should . Looks like he also serviced other exotic/ supercars such as McLaren Audi R8 . Good guy !

natalie alvarez

★★★★★

2 months ago

I drove to Reno in an emergency situation and my car began overheating as soon as I got to my destination. I explained to Dave that we just needed whatever was making it overheat to be fixed to get back home. They did exactly as we asked. While there were other things wrong with my vehicle, there was No upsell. Straight to the point and what we asked for! I made it back home with no issues and they had the car ready by the end of the next day. Amazing team!! Thank you!!!!