Tires Plus

Carey Gilpin

★★★★★

Edited 2 months ago

The tires plus team got me in and out very quickly and gave me a very good diagnosis on needed work. I have been coming to this location for years and they've always treated me and my wife perfectly. Highly recommended! Okay

Skyler P.

★☆☆☆☆

8 months ago

Went in on a Sunday for new tires and sold me on alignment too. Thought it was a great convenience being open on a Sunday. Well took a few hours. I was asked who did my tires last cause of a stripped lug!?!? I did see one employee urgently stopping the other during the reinstall of my back wheel, I had mentioned that to the gentleman who was billing me. But I was assured that all is safe and functional. Take my finished car back and to work, many new alarming sounds. That back wheel is now missing two lugs and I am going to pay for a tow home. Reached out to tires plus and got the blame placed on me.

Billy Owens

★★★★☆

a year ago

This visit was a REALLY mixed bag. I purchased my tires at Tire Rack and had them shipped to the shop. Tire Rack also linked me to Tires Plus' online scheduling so I chose early Saturday morning. Upon arrival, the service advisor confirmed my tires had been delivered but they had no appointment request for me. The email I'd received said I'd be contacted if the appointment became unavailable and offered no other instructions. The service advisor had no answer as to why my request had not arrived. He then told my they had no open waiting appointments for the morning and said it would be 3-4 hours, or I could come back another day. I agreed to wait because I was there and my tires were there, I'm already driving in a spare, and I live 30 minutes away, so what choice did I have? The service writer was giving me more a "discouragement" vibe than anything, and I must've been getting visibly frustrated because another fellow entered from the shop and asked what was up. While the service writer stepped outside to get my vehicle info, the other gentleman (presumably the service manager) asked me to show him the email, and he told me that it didn't look at all like the one their customers get and he's not sure why they received no communication but assured me they did not, even taking a minute to explain how they receive those alerts, which I did appreciate. I'm not sure how the service writer guessed at 3-4 hours, but the service manager got my car in the air almost immediately and I was leaving in less than an hour. I don't believe he needed to do that (I'd already resigned myself to a wait), but I was truly impressed by the hustle from him and the techs on duty. However there was one final issue I found out long enough after the fact it wasn't worth the effort to return and correct. I asked to keep my old tires (to use as potato planters), but was still charged the $5/tire recycling fee. The service writer did not review the service with me at all, which added further to the sense that I was a little unwelcome. In summary: A++ from the crew in the service area for the their hustle and helpfulness, but D for the counter staff. Attached is a copy of my invoice and a photo of my old tires (well worn Michelin Defenders)

Dave Haworth

★★★★★

a month ago

Between my wife, myself, and all of our children, we have 10 vehicles. We go through a lot of tires and this Tires Plus can always fit us in and have the best prices

J Esposito

★★☆☆☆

7 months ago

They no longer rotate tires for free with an oil change unless you bought from them (I don't, ever, because they don't offer the replacement certificates that Discount Tire offers) and they used to top off your fluids for free with a paid oil change. Now, they just let you know something's low. The wait is much longer...used to be 15 minutes with an appointment, and now it was three hours because "we only have two guys today" but I watched them send home a person who showed up to work while the line of customers was to the door. They're cutting services, making us wait longer, and charging more than they used to. I know prices are going up, but I expect the same service, and I certainly didn't get it. They were polite and courteous, and the place was clean, but that doesn't make up for the other problems, and I'll be going elsewhere from now on.

Patzy Martinez-Perez

★★★★★

2 months ago

So helpful! Made an appointment and they were able to make it happen earlier. So kind and walked me through the process and prices.

Darlene anderson

★★★★★

7 months ago

This Tires Plus is superior to the Tires Plus on Galleria! After a fiasco at the Tires Plus at Galleria, this Tires Plus showed how a shop is supposed to be run. I had an appointment to get my brakes done at the Galleria Tires Plus and after 3 hours and my car being in the shop and no one even touching it, when they noticed me looking in the shop they asked which car was mine. I told them and they told me that it would be at least another 2 hours, and had no reason why no one had touched my car! I told them to pull my car out, and I was leaving. I made an appointment at the Tires Plus on Pullman, and the manager called me the same day to ask questions. Bought my car in, added getting new tires and brakes done, and they had my car completed in 3 hours! They were respectful, courteous, and communicated well the entire time!

Tia Guenther

★★★★★

2 months ago

Joe was VERY helpful. He was able to get me in and out quick. Highly recommend the Prater and Pullman location.

Tenaya James

★★★★★

2 months ago

Really Good service and fair prices! Worked with me really well on getting brakes and tires replaced.

Reuben “uben” Dacanay

★★★★★

9 months ago

I got a wheel alignment here, the staff is cool, and great service. Waiting area is nice and the A/C is perfect.

MR CAMJONESABLE

★★★★★

3 months ago

Joe was awesome. Got us in and settled super quick. Clean shop and friendly people. Would recommend

N o Y e s Maybe

★★★★★

7 months ago

MARCUS IS TOP NOTCH. Got the best service. Good deal. Made my day. Roof top pool open and open bar during the summer.

DVD Bowley

★★★★★

7 months ago

I have been going to this Tires Plus for 10 years. Stan ALWAYS makes sure my hubby and I understand wuats happening to our vehicle and how it's going to be fixed. I appreciate him going above and beyond for us. Marcus was very kind today and did a great job checking this out and making sure you were happy. Thank you again to Tires Plus for a great experience!

Dave Tolan

★★★★★

5 months ago

Great service, friendly, professional and I definitely will return. Joe was very busy, yet he took the time with all the customers in a friendly way that made us feel wanted. Thanks again.

Joey Janisse

★☆☆☆☆

5 months ago

Mechanic lied on the vehicle health inspection report saying he saw my EGR from the bottom of my car (theirs a transmission in the way). And left the bolts on my intake hose and intake housing loose. Take your car here if you love walking

Dan and Linda Kilborn

★★★☆☆

3 years ago

Usually I would give this place 5 stars. I've been going there for 10 years w/ 4 separate vehicles. This last time was my 22 year old Mercedes for $600.00 worth of tires and an alignment. This young kid broke my oil dipstick and now my front bumper is crooked I can only assume from backing it off the alignment rack too fast. The bumper is supposed to be tight like the drivers side (second pic).

Pamela Potter

★★★★★

Edited 3 months ago

Comong back to update my review. I had a slow leak in ny tire. It was a loose stem and they didnt even charge me for the quick repair. Great people, good service, and they dont talk down to women. Cant say enough good things. I was extremely pleased with my experience. I was able to drop the car the night before. I was called promptly when they determined the service needed. They were done before I expected. The exceptional part of the experience is how patiently the manage explained the issues, and other questions I had. Patient without being condescending. That can be very hard for a woman to find. I'll definitely be choosing them the next time I need service.