Tito's Dent & Scratch Repair

Marco Hanna

★☆☆☆☆

2 years ago

I reached out to Tito’s based on multiple good reviews on Google and their overall fair pricing for their services. When I originally called, I was told the paint would be a near perfect match which is why I picked Tito’s service over other similarly priced businesses in the DFW Area. Hector (the technician) was a bit late arriving to my home but informed me the repairs would take around 2 hours to complete. Once complete, on first glance everything appeared to be great. I was informed to let it sit for at least 6-24 hours before driving. After a few hours, I went to take a look around my bumper and rocker panel and noticed a bit of overspray and some unevenness near an area where I had three larger paint chips. I texted Hector and he informed me he would come by and take a look and address the issues. The next day, he reached out to inform me he was available. This is where my experience went from good to not very good. While Hector did come by and wet sanded, compounded and polished the repair area, he wasn’t very receptive to my concerns. He also made a comment saying, “this isn’t like a Bentley”, which felt a bit insulting. He also seemed extremely rushed and when I brought up a concern, rather than listening to me, he just dismissed the issue and began packing up his things. It just left a very sour taste. I tried reaching back out to the main business number regarding some follow up questions (I also reached out to Hector) but my texts seem to not be getting through. Maybe they blocked me? I generally take care of my things, and while my car may not be a Bentley, it shouldn’t mean I deserve any less service. If I were to do it again, I’d pick a different mobile repair business and try my luck out there. I’m happy to discuss with the business owners regarding my experience but it seems that they’d rather sweep it under the rug. Update: Just tried calling the main number and it no longer rings which leads me to believe they have blocked me, after taking my money. So, to be clear, because I had a complaint, I am no longer able to reach out to this business? What about the "lifetime warranty" on your work you advertise on your website? Update 2: Owner claims they do not block phone numbers, however when calling the main business line it does not ring. Using another phone, it does ring. Nothing more clear than that regarding blocking a customer.

Dana Rubin

★★★★★

2 years ago

Would 100% recommend! I was quoted over $7000 at another collision center and told half of my car would have to be taken apart, discarded and repurchased. Mario and Alfredo were early, fast and did such a great job. No unnecessary extras. I would definitely use them again!

Tatiana Taranova

★★★★★

2 years ago

Awesome service! Me and my husband had a scratch on our car and were looking to get it fixed. Official dealership has quoted us an insane price, plus they needed 3 days! and we started looking for options to compare and found Tito’s dent and scratch repair service. Hector fixed the scratch in about an hour! Matched the color perfectly and our car looks like brand new. We are so impressed and grateful for the professionalism and can’t be more happy with the price too. Thanks!!

Elizabeth Garcia

★☆☆☆☆

4 months ago

Apparently rock chips and any marks isn’t part of getting fixed. I’m not happy with the work. Edited: if it was done correctly it wouldn’t be left like this lol. This is a touch up company not repair.

Reinaldi Hartanto

★★★★★

2 years ago

You are paying for conveniency. Tito’s team did a great job. They were able to get rid of the chip & matched the paint on my bumper. One thing to consider, make sure you have an enclosed garage so the dust doesn’t get trapped inside the paint. Nonetheless, I’m very happy with the result!

Rochelle Trapani

★★★★★

2 years ago

Five stars all around! Easy estimating and scheduling as well as timely service! They arrived within the 1 hour window as advised but was still apologetic for arriving after the scheduled time. They were very respectful abd efficient. I got additional estimates for my second vehicle as well. I will be using them again! You can see the before and after photos below.

MG

★★★★★

9 months ago

Great work on repairing the scuff on my new bumper. On time, fast and very professional service. Repair looks as good as new like nothing ever happened! Highly recommend Tito’s for high quality work at a great price.

Aaron Sayaphath

★★★★★

3 years ago

Hector did great at fixing 2 deep scratches on my car in just a few hours. The repairs looked like the scratches were never there in the first place. They were able to fit me in their schedule extremely fast and was able to work with me on my repair location. The price was very reasonable compared to other body shops.

Aubri McMann

★★★★★

2 years ago

Had a great experience with Tito’s and would highly recommend. Gabi mixed up the dates for my appointment and was very apologetic, rescheduled me for the next day, and even gave me a discount. Very happy with the customer service- scheduling was easy. Price was fair as well. Gabi & Hector are both very professional and got the job done in under an hour in my garage! Now no one has to know I ran into my own garage 😃 good as new!

Latoya Fondren

★★★★★

Edited 3 years ago

After my vehicle was vandalized, I searched all over for a paint repair business and I’m so glad I found Tito’s Dent & Pant Repair on Google. Karen walked me through the entire process from start to finish and worked with my busy schedule. She also answered all of my questions via phone and text. The technician Hector was amazing!! He was honest, prompt and professional! He had my vehicle in and out and now it looks back to perfect! You can‘t even tell that my paint had deep key scratches on it. This local business is the truth!!

Turner Womble

★★★★★

a year ago

Extremely impressed with their work! I was originally quoted $750 from a couple of other businesses along with needing to leave my car in the shop for around a week which meant I would also have to pay for a rental. Not only did they come to my house to do the repair, but it only took about an hour and a half to complete the job at half the cost of the other places! Highly recommend and will be using again if my car needs repair in the future.

Katie Van Der Voort

★★★★★

a year ago

Someone put a scratch into my bumper of my Mercedes SUV, and my husband had a scratch in the side of his GMC Denali as well as had put a huge dented scratch above his back passenger side wheel by scraping the side of our house pulling in one day. We have two young kids so going car less for a day or two while our cars are in the shop really isn’t an option for us. I found Tito’s Mobile Dent repair online and saw the great reviews and photos and was so impressed with the quality work they did for a very fair price! I’ll try attach photos of before and after. I hope we aren’t put in a situation where we have to call them again - nobody likes to deal with cosmetic issues to a car - but if it does happen we absolutely know who we will call. Very professional and friendly and for the job done efficiently in our driveway. Thank you Hector & Team!

Josh Readicker

★★★★★

2 years ago

These guys did an amazing job on my car! I would highly recommend them. They arrived early and finished before the scheduled time. I am extremely pleased with their work! I'm posting before and after pics as well. Thanks for the awesome work! Also they had the best price out of at least 15 others that I was quoted from. Almost all wanted twice as much or more!

Lance W

★★★★★

2 months ago

I had my rear right door repainted due to sun damage on my 2008 Lexus ES350, and they also polished my headlights and applied a clear coat. The service was excellent, the quality of work was top-notch, and everything was done in a timely manner. My car looks fantastic now! Highly recommend them for anyone needing professional and reliable auto body work.

Hayes Martin

★★★★★

6 months ago

Cannot recommend Tito’s enough. I was skeptical with them saying they could come to my apartment and get the repair done within a few hours (ended up only being an hour and fifteen minutes for my car) for a fraction of the price after being told by body shops that they needed my car at their shop for a week and would charge me an insane amount of money. Additionally, I was able to get a quote after submitting just a few photos instead of having to go to a body shop. The photos speak for themselves, but Hector did a fantastic job. I will certainly be recommending them to everyone I know. Forget body shops and costly repairs, Tito’s is absolutely the way to go.

Lacy Anderson

★★★★★

4 months ago

I had a positive experience with this dent repair company. Having to deal with anything car related can be stressful. The process was easy from getting the quote to scheduling. They had fair pricing, and I’m happy to report my car looks good as new. After the repair, I noticed a small scratch that I hadn’t seen before since my car was dirty and it wasn’t part of the original quote. They came out and fixed it the same day at no extra charge! Overall, I had a great experience and I recommend this business!

Darcy Dudley

★★★★★

3 months ago

My garage door came down on my Cadillac CT5 due to my negligence of not pulling in far enough, resulting in a deep gouge on my rear bumper. I contacted Tito's Dent & Scratch Repair. They were quick to provide an estimate from pictures I provided. The estimating and scheduling process was very easy and efficient. Pricing was also great. The technicians were very professional and did an awesome job. They were in and out in less than a hour. I highly recommend. I also like that they back their work with a lifetome warranty . I highly recommend and won't hesitate to call them again if needed. Five Star Sevice ⭐️⭐️⭐️⭐️⭐️