Tomasello Truck & Auto Sales, Service

Umaur Shahid

★☆☆☆☆

4 months ago

Got my car fixed here after a collision where my front driver side wheel was hit and completely slanted. They just did the mechanically repairs here. My wheel completely slanted again after three years of driving. I went in and asked if they could cover any of the damages because they out on brand new parts in that side. He told me he can’t because it’s been three years. Sounds like they don’t trust the workmanship for a car to be broken down on the same side i paid them $1,500 dollars to fix. My regular auto shop told me how the parts were all brand new and there should be no reason why they just broken down like that and that i should go to Tomasello and ask if there is some type of warranty that would at least get me new parts. He offered no help. Didn’t even look at the car to see what the problem was because he said it’s been three years. Even if it was 5 years why is my wheel completely slanted and not drivable with brand new parts that you installed? Edited: Since they responded. The car didn’t hit several curbs it hit one curb. Instead of offering help or even telling me that they can do an inspection to identify current problems he instead compared it to steaks saying “if i gave you a steak, you cant bring it back three years later if it goes bad”. Well even in that analogy there are four wheels in the car. Only the one you work on gets destroyed? Seems like you gave me the wrong steak..

The Black “Real-LiesReal-EyesRealize” Democratic Fellas

★★★★★

4 years ago

To say that they did wonderful work is an understatement. The work done was truly professional and beyond my expectation! They we ABOVE MAGNIFICENT. The owner came out to talk with me a d showed me everything he did. You will be super happy with their custom solutions and general superior work.

Amy Miller

★★★★★

a month ago

Great service with an even better staff. Thank you for such wonderful customer service and car service

Ausha Xoxo

★★★★★

a month ago

This place is great and everyone that works there is so kind and helpful, it’s a once stop family owned shop come on down people

Peter Buckley

★★★★★

10 months ago

My motor blew on my car. I was hard up for money to get a new motor. I talked to the owner and he was extremely understanding and helpful to get my problems resolved. They had resources to help me get where i needed to be. They are great people who care about people and are not one of those shops that only care about their bottom line. Thank you guys for all your support and help. I'll be coming to you all the time and send anyone I can to you.

Michelle Momma

★★★★★

a year ago

We were in a “spot”, and we got so much help from these people. We were driving a car that was failing as we drove, and we didn’t know where to turn. Dan and his crew took such good care of us. We now have a car that we can trust, and a new place to go to for service. I would go here again for a “new” vehicle, any time , and We highly recommend Tomasello’s to anyone looking for good service and friendly people.

Paul Gilden

★★★★☆

a month ago

great service, top notch group. highly recommend.

Josh Gish

★★★★★

a month ago

Great service and a reasonable price. Highly recommend

Linda Dorr

★★★★★

4 years ago

We have never been treated so we'll by any other business. They are the finest bunch of people around. They have always treated us with the upmost respect. They have always stood behind there work. We moved to the Buffalo area from California 16 years ago. We've been through many mechanics since moving here. Just never found the right one. We were in the market for a new vehicle, and it just so happened that we ran across Tomasello. They worked with us and found us the perfect vehicle, and in the process we found our mechanic. We how have a mechanic, that we can trust, and know that the job will be done right.

Erin Scott

★★★★★

6 years ago

My family have been taking our vehicles to Tomasello for years for service. My son purchased a car with a re-built title from a private seller that needed extensive electrical work & Dan and his technicians did a fabulous, thorough job that cost a fraction of what the dealer quoted. He also had some racing stripes painted on. They turned out amazing, as if they were done in the Dodge factory! I stopped taking my Kia to the dealer years ago because again, Dan and the Tomasello team do better work at a much better rate than any other dealer or mechanic I've been to. Other mechanics have told us we needed work on our cars that wasn't needed at all. Tomasello Auto will give you honest service & tell you if something truly needs to be done or not. I would highly recommend Tomasello Auto to anyone looking for mechanical repairs, tires, collision work or a quality pre-owned vehicle.

Carter Obstein

★★★★★

6 years ago

I have been going to Tomasello Truck and Auto for a very long time for all of my vehicle service and sales needs. Dan and his team of highly skilled mechanics take the time to make sure that the job is done right! I have had plenty of issues with my vehicles over the years but each and every time, they were all solved quickly and efficiently using great quality OEM parts. Not to mention that the prices at Tomasello Truck and Auto are amazing! If you are looking for a new mechanic for all of your servicing needs or if you’re in the market for a very reliable and great used car, look no further! Dan has a great community reputation and treats each and every one of his customers with the upmost respect and his friendly demeanor of him and his team is as if you are family. If I could rate Tomasello Truck and Auto 10 stars I would but unfortunately it only goes up to 5. Highly Recommend!!

Nicki Lee Kramer

★★★★★

3 years ago

This is the only business I go to for my car needs. They fixed my back end in 2 days that needed serious welding work, do my oil change regularly and have done my front and back brakes. I am not sold things I don't need and they work quickly and efficiently!

Judy Toone

★★★★★

4 years ago

As a single woman, it is so tough to find a reliable, fair and respectful auto mechanic/dealership. Tomasello Auto is all that and more. They treat everyone like family, which means they go above and beyond to make sure your car is in top notch shape at a fair and reasonable price. So many dealerships/auto mechanics are more concerned about making as much money as possible. For Tomasello Auto, their top priority is their reputation, which means they take pride in caring for each of their customers and standing behind their service each and every time. I wouldn't go anywhere else!

A b

★★★★★

8 years ago

A couple years ago I took my Motorcycle there to get corrections to repairs made by the "top" bike mechanic in the area. He did top notch work, and had been taking care of both the bike and my truck ever since. Competitively priced labor and connections to find all the hard-to-find parts.

Clark Betyn

★☆☆☆☆

3 years ago

Well i don't believe in the star ratings, because i paid for various work and i just fixed the noise that you said was the exhaust ,it was the exhaust shield that was loose i put a couple of screws in it for now...I paid $119.00 dollars for nothing!!! For that job.. So i hope the rest of the work you did will be satisfactory

Gregory VanNote

★☆☆☆☆

Edited 4 years ago

My wife bought a used SUV from these folks back in Oct 2019. During the first three months of ownership the car was in the shop more than 30 days. They had agreed to repair the air conditioning. They did so by drilling holes in two fuses in the fuse box then running wire from the AC clutch to those newly drilled holes in the fuses. An oil leak developed in the first week. The dealership failed on multiple attempts to repair that oil leak. The power steering pump started leaking within the first two months. Tomasello's agreed to reimburse us for the repair if we had it done at a local shop. Only to complain about the cost when the job was done then partially reimburse us. During our third month of ownership there was a catastrophic failure in the rear end. Caused by a jerry rigged frame. Which resulted in a broken axle and an undrivable car. From January to October of 2020 the car sat unusable while I fought for justice through the DMV. In October of 2020 the DMV decided in our favor for the 1st time. Ordering Tomasello's to pick up our car via flatbed and take it to their shop to make the necessary repairs to the rear end. Allowing for a DMV inspector to approve the work upon completion. This part is fun, when I went to pick up the car after this repair one of the workers in the office said to me " You're not the first you probably won't be the last and we don't lose often." Just today, 20 months after purchase, the DMV has decided in our favor yet again. Ordering the dealership to pay us restitution for the cost of paying a different shop to fix that oil leak that they were never able to repair. Please, I implore you to take your business elsewhere. I wouldn't wish this automotive hell on anyone.

Marisa Rios Lopez

★☆☆☆☆

6 years ago

If I could give negative stars I would. My friend purchased a vehicle here and problem after problem was encountered. Did she have her vehicle fixed correctly? No. They took short cuts and turned their family vehicle into a fire hazard. Absolutely unacceptable. Don't give them your business.