About Business
Conveniently located in Syracuse, NY, Tony Rotella's Body Shop Inc has established a strong presence in the Car Repair market. They have specialized expertise in Auto repair shop, Auto body shop, Auto bodywork mechanic, making them a top-choice Car Repair specialist in Syracuse. Backed by 283 satisfied customers, they currently hold a prestigious 4.7/5 star status on our platform. They take pride in serving the diverse needs of Syracuse, NY residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Tony Rotella's Body Shop Inc is the go-to destination for quality and service in Syracuse, NY.
Google Reviews
Cathy Basko
★★★★★
a month ago
Very professional! They kept us regularly informed of the progress of the repairs. Our van was completed sooner than expected, repaired and looking like new. The next day a sensor light came on and they had us bring it strait in knowing we were going out of town the next day. Again, all the employees we encountered were very professional and knowledgeable. We highly recommend Tony Rotella's Body Shop!
Raphaela Martin
★★★★★
2 months ago
Round 2 at Tony Rotella’s and the customer service is amazing. I wanna give a shout out to Jim and Jennifer, they truly make the hard situation so easy! I was a clueless girl In June and needed some body work done and I found iut they were a certified Honda body shop, they explained every detail along the way! Five months later I’m back but not in a Honda! They were so easy to deal with the first round, I had to come back! 😭😅 and I truly feel like I made friends! Worth every penny and impeccable service! I would recommend this body shop to everyone!!
Billy Traver
★
☆☆☆☆
8 months ago
Poor workmanship, I feel they severely over charged. They put in a 5 star review in my name on their website. When I finally got my car back the panel gaps were AWFUL. Have to send my car into another body shop to fix these panel gaps. Here is the before and after as well as the damaged that they were fixing.
Jenn Miick
★★★★★
a month ago
Thank you to Nick, Jennifer, and Casey! My Tesla looks incredible and your attention to detail (especially the paint matching) is second to none. I won’t be going anywhere else when I need body work!! You guys go above and beyond for your customers and I appreciate it so much. 10 out of 10!!
Karen McNary
★★★★★
a month ago
After an accident the last thing you want to have to worry about is the insurance, the repairs, the rentals. Rotella’s made this entire process so easy, from working directly with the person at fault’s insurance company to securing a rental car, to nearly daily updates on my car’s progress. I hope I never have to use them again but knowing my car and my peace of mind was completely their focus was a great experience.
C N
★★★★★
3 months ago
We’ve been using Rotellas for snow plow and mowing equipment they’ve been responsive and fair. Certainly not the cheapest but very qualified for what we use them for. Rich Capri is outstanding! He is very knowledgeable and a great resource.
Julie Merola
★★★★★
2 months ago
Awesome service, excellent workmanship and friendly staff. I was pleasantly pleased they cleaned my interior and the car looked brand new again!
Michael Farino
★★★★★
2 months ago
Solid place that knows their stuff! Rich is awesome and incredibly knowledgeable. Thanks for a great experience getting my plow installed!
Chris T
★★
☆☆☆
4 years ago
Not the best experience I have had with a business. Nick the tech I dealt with throughout this 3+ month processes was lacking appropriate customer service to say the least. Had a very smug at times rude demeanor at times and everything about this long drug out process seemed very unorganized and all over the place. It took many many many phone calls emails and more to get this company to finally do anything. When they finally determined the time to bring my vehicle in they originally said three weeks it would be done then it went down to two weeks then went down to a couple days and they didn't do nearly as much as they said they were going to do. Then upon pickup there was over spray on my tires and my complete front license plate Mount and license plate was missing. They eventually admitted they " accidentally scrapped my plate with the original front bumper they replaced. So had to go to the DMV and get all new plates and registration. When I eventually showed my disappointment and frustration with them they stoped returning my emails in the middle of the entire process and stoped answering any and all the questions I asked.
J Tedesco
★★★★★
a month ago
Wonderful staff, they deliver great work. I’ve had to use them an unfortunate amount of times due to people hitting my vehicles, but I always will go back here for work.
Jake Dennee
★★★★★
a year ago
Amazing people, shop, location, and everything in between. Highly recommend!!! They fixed my 4Runner that had over $8k in damages, and I’m 100% happy with the results.
Philip Moore
★★★★★
6 months ago
Great experience. Staff was friendly and upfront on how long this might take. My car looked brand new and they detailed the inside as well.
AJ Bottari
★
☆☆☆☆
8 months ago
This car shop is an absolute nightmare. Took my car in for a bad squeak and a headlight bulb replacement, and they screwed me over big time. Charged me $600 for a couple of new belts that didn’t fix the squeak, if anything it’s worse now. The “fix” lasted a day, then I had to drag my car back four times. They finally got it quiet for a week before it turned to complete trash again. On top of that, I gave them a new HID bulb worth $100 to replace my other headlight, and they tossed out my perfectly good brand-new bulb and used the one I brought instead. Had to fight through their pissy attitudes to get my expensive bulb back. They’re overpriced, incompetent, and couldn’t care less. Took my car to Big 4 Tire, and they fixed everything cheaper and faster with zero hassle. Stay far away from this place.
Scott Mehlin
★★★★★
Edited 3 years ago
Had them mount and balance my new wheels and tires for my truck. They were quick and kept me updated. Also went back for a wheel alignment that they recommended I get done. Glad I listened cause now my truck drives so much nicer now and got a little bump in mpg. Thanks for the quality work!
stephen smart
★★★★★
8 months ago
I was lost after the car accident. Every single contact explained what needed to be done & gave me a realistic completion date. They arranged a car rental, delt with insurance & repaired my car. Everyone provided excellent service in a friendly manner . Yes, I would highly recommend Tony Rotella’s vehicle repair service to all. Thank you!
Kathryn Woodrick
★★★★★
10 months ago
After my brand new 2025 Honda CR-V was hit I called Tony Rotella’s. They were recommended by my local Honda Dealer, as they are a Honda Certified Repair Shop. I got in quickly for an in-person inspection and were very thorough. Within a few days I came back to pick up my rental car and leave my car to be serviced. The rental company was able to meet me at the shop at the time of drop off, which made the entire process significantly smoother. The communication and attention to detail at Tony Rotella’s was incredible. The staff was compassionate and polite. I’d definitely recommend them to anyone in the market for repairs!
Kristina Thomas
★★★★★
a year ago
Absolutely exceptional service! I had my car towed here after being involved in a not-at-fault accident. Nick and Jennifer were incredibly patient with me throughout the entire process. As this was my first accident, I was unsure of what to do, but they made sure to answer all my questions and guide me every step of the way. Their professionalism and kindness left a lasting impression. I can confidently say that I trust them to take care of any of my cars in the future. Highly recommend!
Helena Farrington
★★★★★
a year ago
Rotella’s body shop did a great job in a timely manner! They were great about keeping me informed of the progress on my vehicle .
Chad Eldred
★★★★★
7 months ago
Rotella's took care of some hail damage for me. Hood was replaced and painted. Paint match was excellent and PDR was perfect. Communication was great. I'm admittedly needy and was pleased with the level of customer service. Highly recommend.
Chris Jones
★★★★★
4 months ago
Great communication and body work done by even greater people. We have used Rotella’s for years. No worries here!
