Toyota of Greensboro Service Center

Marie McGurk

★☆☆☆☆

11 months ago

Repeat Vehicle Damage while in Dealership’s Care We purchased our silver, 2020 Camry SE from Rice in January 2020. We also purchased several packages, including GAP coverage, IT package, and included maintenance until 120,000 miles. On one such maintenance appointment (oil change), in October 2023, we arrived to pick up our vehicle, only to discover the front end of our car had been halfway ripped off. Of course, we immediately called the police and they completed a hit-and-run police report. However, we were then approached by a service team member who stated the damage had actually been done by one of their techs driving the car! We demanded to know why it had not been reported to us, and they could not say why, but they did allow us to review video footage, which did in fact show the tech causing the damage. We watched as security cameras showed the tech getting out of our car, seeing the damage he’d caused, and then walking away from the scene. At that time, the service manager stated the tech did report the incident to them at some point in the day BEFORE we had been called to pick up our vehicle. So we again asked why no one had reported the incident to us, to which we were met with an assortment of odd excuses and “I don’t knows.” Following this, the dealership stated they would repair the damages at no expense to us. We responded with this was not enough to rectify the situation. At this point, we had missed work to handle their negligence. Our car now had a major damage and diminished value on its history. And our children’s car seats were in the car at the time of the incident, so we would need to replace those. We then met with Manager Andy Slaughter to discuss additional compensation. He made sure to tell us multiple times that “he was the manager” and “he’s the one in charge/makes final decisions.” It was an odd interaction, to say the least. No apologies were initially made. It seemed like they were on the defensive. He proceeded to gaslight us, stating we should not have called the police because it was not a hit-and-run. And then he stated we don’t have the grounds for a diminished value claim. And finally told us the accident was not significant enough to need to replace the car seats. When he finally let us talk, we calmly stated that we both work in insurance, and specifically my husband was (at the time) a car insurance adjuster. Needless to say, an awkward silence hung in the air and he no longer wanted to discuss all those issues. Per NC statute: A hit and run consists of at least one of the following: 1) failure to stop or remain at the scene 2) failure to provide information or assistance 3) failing to report the accident to authorities/ law enforcement or vehicle owner when there is personal injury or property damage He then proceeded to attempt to make us a deal with a trade-in and new vehicle. Again, he did a lot of talking. He offered us a new vehicle at MSRP (so full price) and told us our trade-in value. We compared his trade-in offer with other sources to show him our vehicle was worth more than he was offering, and that this wasn’t a “deal” at all, and that we don’t want a new vehicle, we want OUR vehicle at its value prior to their negligent damage - which of course, we will now never have. We eventually walked out of his office while he was still talking about a new car. We returned to the service center to let them know we would like them to repair the car and provide us with a free rental until repairs meet our satisfaction. We also saw the tech who caused the damage and made sure to let him know we forgave him. He is human, and for goodness sakes I hope someone treats me with grace in the face of my own mistakes. After further negotiation, Andy Slaughter sent us a check to replace our car seats. But he refused diminished value compensation, or any other compensation, for that matter. Now it is April of 2025 and we scheduled another routine maintenance (we continue to comply with our pre paid package as stated earlier). And our vehicle has been damaged AGAIN…

Ian McCormick

★★★★★

2 years ago

Night and day difference between the other major Toyota dealership in the area. They treat me with the utmost respect and kindly explain the workload and offer suggestions. Outstanding turnaround and speed. The service center waiting area is immaculate

Dom

★☆☆☆☆

2 months ago

Twice now while walking in the mornings, heavy smells of marijuana were coming from their employee parking area. I would not have my car serviced here for that reason alone. Reply: Never said I was behind on the trail. But the two people I did see had on black polo shirts with red near the shoulder. Oh and it said Toyota on them. I assumed it was the parking area cause it of the two men getting out of the car. I have no idea where that lot is. And your right, next time I'll just call the cops. Cause that will just make things easier for you. And maybe, just maybe, someone was already told at the dealership. In the future it would be wise to say 'this isn't acceptable and while we have no direct proof of this, we will look into this matter. Being intoxicated, in any capacity is not tolerated at Toyota.' But glad to know you just went defensive right off the bat.

Sue Stevens

★★★★★

5 months ago

Working with Alex Nilsson was a pleasure. His knowledge of car facts for what we were interested in and his patience for working with a potential purchase was so comfortable. We encourage you to seek out Alex N at Toyota of Greensboro, if you are shopping there. Sue and Rob Stevens

Carlos Ballestero

★★★★★

2 months ago

I have brought my car to this dealer a couple of times during my short stay in the Greensboro, NC area, and their professionalism and attention to detail are off the charts!

Nicole Villano

★★★☆☆

5 months ago

I've been going for years and I always see ways they can be better at communication, efficiency and general friendlier customer service. This week I made the decision to move on. Adios Toyota!

Caitie

★☆☆☆☆

6 months ago

(Long review but this experience absolutely ruined a lifetime of brand loyalty) Hate to leave terrible reviews especially because the service remember the second time around was so kind BUT: we brought my RAV in because we heard squealing on start up and at 38 weeks pregnant didn’t want to get into trying to go through the entire system ourselves (typically we do all our own work because most large mechanic sites are terrible: reaffirmed here) but otherwise car drove totally fine just wanted a check out of caution before a newborn. Brought it in, told them don’t rush we didn’t need the car that day and we wanted to make sure it was safe. Get a call not long after it’s the water pump system ($650) and they wanted me to get new back tires (my tires are totally fine so this was a clear random upsale attempt for $550). My husband and I were shocked there was no mention of the battery because it was getting old and corroded so that seemed like an obvious sales point but I mean they’re the professionals. So do the water pump repair, stand around waiting for 45 min waiting for them to finish putting everything back together after being told it was done and to come pick it up, drive it home, great. Week later go into emergency labor, grab the RAV and head to the hospital. What happens? The power steering goes out and the cars entire electrical system goes out shortly there after (which pretty much takes out the entire car). So here we are trying to make sure our baby is ok and the car we JUST had serviced is now hobbling down the road to the hospital. A week later they tow it to the dealership to say oh yah the battery was old and putting a strain on the alternator so both need to be replaced now. Cut us a good deal admittedly, but I mean they still got the 650 two weeks ago and now more on top plus now have no faith they’re actually looking at the whole car or know what they’re doing. Yesterday got in the car and what do we hear? The initial squealing we took the car in for. So now we’re multiple weeks into this, with a newborn, spent many hours post labor trying to figure out what to do with the car and how to get home to get the things we didn’t know we’d need, down well over a grand (exactly what you need with newborn expenses), all for the car to NOW operate exactly how we brought it into the shop in the first place. The irony is we were looking to get a new car for comfort and safety and I had no question I wanted a RAV. Now Subaru is looking REAL nice.

MANSOUR ALBARMAKI

★☆☆☆☆

a month ago

It took us 7h idk what is happening we came in 1:00 and its 7:22 right now it probably will take more time we asked them 100 times they said it’s probably almost done. After that. We stood one hour. We asked them again and said it’s almost done and it’s not even halfway.

Jake Wilson

★★★★★

7 months ago

I had the pleasure of working with JD. Right off the bat, we hit it off. He was honest, genuine, and trustworthy. This allowed me to go through a smooth process when picking a car. There is a common misconception about Car Salesmen being nefarious or sleazy. I did not feel this way at Toyota of Greensboro. The workers there were friendly and honest, and they worked with what I wanted. Thank you JD, Carrie, and all of Toyota of Greensboro.

Me Too

★★★★★

5 months ago

there was a minor problem with an aftermarket device hooked up to my car. they very quickly found the problem and amazingly enough did not even charge me at all.

Lisbel Dominguez

★☆☆☆☆

3 years ago

I normally take my car to rice Toyota for maintenance in the past times it would take couple hours to get in and out. Last Wednesday I went in for oil change with an appointment at 11:40am, without knowing I would be stuck all day. At 3:40pm they had finished the oil change and the tech recommended alignment and wiper blades, so I asked how long it would take and my rep said about 45 minutes. I was there for 2.5 hours more. I started to look for my representative, that I needed to leave. Representative was not able to find my car or tech. Later tech popped in my car from across the street. As I was driving home I realized how dirty my car was from the inside- see pics. It was the weekend of the hurricane when I turned on my wipers - plastic was left on wiper blades. It was just one thing after another. I live 45 min from Rice Toyota and I have to drive back so they can fix the mess. It it was 5:40 pm when I left out of there with my 2 year old , it was insane not doing it again.

Joshua O'Byrne

★☆☆☆☆

7 months ago

Do not let this place work on your vehicle! If you do, check everything afterward!!! They left the oil a quart low after an oil change, who knows what damage that did. Then another time they rotated the tires and just didn't put one of the lug nuts back on. I didn't catch that one until after a cross-country drive!

Chris Mabe

★★★★★

11 months ago

Awesome dealership! Very friendly staff. They worked great with me! Did everything that I asked for. I encourage you to go by and ask for Leo! He is very knowledgeable of his products! SEE LEO!

Ashley Lynn

★★★★★

5 months ago

Anad was super helpful with process of getting my new car ..He did a phenomenal job

Jeanne Hoag

★★☆☆☆

10 months ago

Im angry because I made an appt for service and when I got here I was told things have changed and its first come first served and it will be at least 1.5 hours. Last time for me which is a shame because I’ve come here for MANY years and bought quite a few vehicles here. Why bother offering appts????

christine johnson

★★★★★

4 years ago

I had a wonderful experience purchasing my first new car with Emilia, love my new Rav4 hybrid! they helped me get the price right and I couldn’t be happier with my purchase :)

Monteo Y

★★★★★

a year ago

Shanique gave the best service she deserve a pay increase. I came in to get service and she got me in a car with no down payment. She is great and very understanding. I did not expect to get a car with everything I have going on but she made it happen and I'm truly grateful. Thank you Shanique I'll send everyone I know who is looking for a car to you. She deserve a million ⭐⭐⭐⭐⭐⭐⭐