Toyota of Irving Service

ricky ventura

★★★★★

a year ago

Excellent customer service as always my Service Advisor Eunice takes care of my wife's Rav4 and my Tacoma. She informed us about the recall and got it done while they did the service.

Aliya Hirji

★★★★★

8 months ago

Oliver Diaz is an amazing service advisor. Very knowledgeable and helpful, knows what he is doing. 5 stars, highly recommend.

Chu Minh

★★★★★

a year ago

Parker McKinney is very nice and helpful. We are traveling and have a tire blown up. Not only he helps us replacing the tire but also offering to get us our second key fob. Because we didn’t buy the truck here, Parker has to call the tire & wheel bundle claim office to get the tire covered as well. Overall a 10/10 experience and we really appreciate your help.

J M Manchego

★☆☆☆☆

7 months ago

The service tech lost one of my wheel locks that was on my Rav4 SUV during a tire rotation being done. I drove into the dealership with all my wheel locks and regular bolts on all four tires. I had to buy new wheel locks because they refused to do the right thing and fix their mistake. Toyota of Irving Service department are dishonest and deceptive. It is sad the you have take pictures and or a video of your vehicle before dropping it off and check your vehicle when you pick it up.

Abimael G. Valdez

★★★★★

a year ago

I always get my car service taken care of here with Eunice. They have never failed me. They give me a report of service I will need coming soon and just always meet my needs. Eunice is always responsible and takes care of any issues I have.

David Russell

★★☆☆☆

10 months ago

Came in for tire rotation and balance, guy said 2hr wait. I don’t think so. Also was pretty condescending when I explained I needed this service. I have spent 40k on this brand of vehicle. This is how you lose potential buyers & repeat service clients. later

Mauricio Zenteno

★★★★★

a year ago

My service advisor eunice was wonderful Excellent customer service I brought in my 2003 Toyota RAV4 for an oil change alignment and rear brakes. I told her I was in a rush and she provided me a ride to work and back definitely coming back to her

Destini Tamayo

★★★★★

Edited a year ago

My service advisor Chris Recinos was very kind and had a hands down enthusiastic personality and went out of his way to provide me with quotes and a great estimated timeframe to ensure my vehicle to be in tip top shape and to have it done so to work with my schedule. Thanks for the great experience I will be bringing my vehicle to Toyota of Irving again!

Amir Sardar

★★★★★

10 months ago

I always get excellent service with my advisor, Mike Oddo. I started coming here after my experience at Family Toyota in Burleson where I would wait up to 4 hours for an oil change. Mike usually has me out before my estimated time. He is always upfront with his pricing. It is easy to get in during the week. Of course, like all dealers, they are swamped on the weekends. But, if you make an appointment, the process will go a lot smoother.

Zachary

★☆☆☆☆

7 months ago

Stay away from this Toyota service center. They will try to push you upsale everything, even if you’ve had the service done less than 10k miles ago and the service interval is not even close to recommended mileage. The service advisor also can’t tell a difference in manufacturing year and car year in which it’s classified which is very concerning. He also said “you live in Texas” is the reason to get the service done even though it’s a 100k interval and my car only has less than 60k. I will not return to this service center and will drive a little further to the old and honest Toyota dealer I used to go to. Service advisor was Michael Odda.

Christina Wilson

★★☆☆☆

2 years ago

I've been going to Toyota of Irving for years (15). I am no longer happy with their service. They used to be the best around, but they no longer meet the standards I am used to. I had brought my vehicle in for a quote on a repair. I told them what it needed, but I was charged $475 to confirm it was that. That's fine, but the quote for the repair was more than what the car is worth (greater than $10,000), so it was easy to say no and decide to do it myself. The problem really was getting my car towed home. They didn't let my tow truck person know where the car was located, and they had to drive around looking for the car. Then it was crammed in a spot that the wrecker could not get to. When they went to put the car in neutral to pull it out, they had let the battery die on the vehicle, so he also had to jump the car. Finally, the car is home, and in looking at my motor, they broke my Lexus engine cover in half and glued it back together and put it back on the motor. You could have just disclosed you broke it in when looking at the motor, instead you tried to hide it. As someone who knows every part of their vehicle, I was going to catch your mistakes. So now I'm out an additional $100 for a new engine cover because I wasn't there to point out the issue when the car was released. That's on me, but you should have told me it had happened. I have had some other minor issues with my other vehicles and services as well, but I don’t need to go into detail on those. I now ask Toyota of Irving to get their service back to five stars like it used to be. It will help you keep customers coming back, instead of losing them like you have me.

Jayson Ramirez

★★★★★

a year ago

I had a fantastic experience with the service department at Toyota of Irving! The team was professional, efficient, and kept me informed throughout the entire process. Hayder Al Lami was extremely helpful and made sure my vehicle was taken care of properly. The work was done quickly and at a fair price, and my car runs like new. I highly recommend their service department for anyone looking for reliable and quality maintenance!

Edwin Alvarez

★★★★★

a year ago

I recently had the pleasure of taking my vehicle to the service department at Toyota of Irving, and I couldn’t be more impressed with the experience! From the moment I walked in, the staff was welcoming and professional. They took the time to explain the services my car needed and answered all of my questions with great detail. The service was completed in a timely manner, and my car was returned to me in excellent condition. I truly appreciated the transparency throughout the process, as well as the helpfulness of the team. It’s clear that customer satisfaction is their top priority! If you're looking for reliable, efficient, and friendly service for your Toyota, I highly recommend Toyota of Irving. I will definitely be returning for all of my future service needs. Toyota of Irving is my place! 😎☝🏽

Tammam Alwan

★★★★★

5 months ago

Marcus provided the best customer service out of any parts place I've ever been to. He made sure I found the right part, which many parts stores before were struggling with. I am so satisfied I will always return here as long as he's working here.

T M

★★★★★

7 months ago

The service person, Jeffrey Lincoln, that assisted me was very helpful. I had a lot more work than what was anticipated on my car. I went in on an evening to get initial work started and he was able to get me scheduled the next morning early, and out at a reasonable time. He was very polite, professional and had a very good attitude. He was one of the best service individuals I ever experienced at this location and I’ve been coming here for years! Thank you Jeffrey!

Aylin Nadolsky

★★★★★

3 months ago

I had a great experience with my service advisor Eunice! She was really professional and efficient. I've been going to Toyota of Irving for the past 5 or 6 years and they never disappoint.

Claudia

★☆☆☆☆

2 months ago

I went to schedule a repair for a recall my car has (the passenger airbag not deploying) and also to get my engine light checked. I came in and was greeted by Mike and the word “greeted” is giving too much credit. He was so lackluster, unfriendly and very monotone. I already got a bad feeling, but I was already there. He told me it would take me 4 hours for all of it, so I told him to just do the recall and he quoted me 2 hours. 2 hours pass by and instead of him coming to waiting area where I was to give me an update on the status of my car, he calls me to tell me that it’s going to take longer. So I tell him that I would just take my car back because I didn’t have time. But it makes me wonder, what did they do in those two hours with my car because it doesn’t look like they did anything. Anyways, this is my 4th visit to a Toyota service center and they’re equally just as bad in their customer service or lack thereof. I will be writing to the president of Toyota both in the USA and Japan.