Toyota of Portland Service

Nichole Neupert

★☆☆☆☆

6 months ago

It’s really unfortunate because I purchased my 2024 Hybrid RAV4 from this location, and this was actually my 4th service here — but after this visit, I’ll never return. My advisor, David Guralnick, was dismissive and condescending from the start. I asked for help reactivating my Toyota remote service, and he claimed I’d canceled it — even after I showed proof on my phone that I’ve been paying for it on auto-renewal. Instead of helping or even pointing me in the right direction, he brushed me off with, “I don’t care, it’s not my job to help you.” I came in for a basic oil change, but it took over 3 hours with zero updates. I never received a text that my car was ready until after I had already left. When I finally asked the front desk, the receptionist went outside and discovered my car had actually been finished for a while, but no one bothered to tell me. Then, I found out my paperwork falsely stated that I “declined” a $325 lightbulb replacement — but they never even asked me about it until after they had already marked it as declined. When I questioned it, they tried to blame a previous repair, which makes no sense since it would’ve been caught at my last service. On top of that, David had me sign off on a “walk-around inspection” we never actually did — even though I asked twice. He just said, “I see zero damage,” and moved on. After being a loyal customer and trusting them with my car four times, this visit made it clear how little they value returning customers. Between the long wait, lack of communication, false documentation, and David’s condescending attitude, I cannot recommend Toyota of Portland for service.

Raigh DarkHawk

★★★★★

6 months ago

I brought in my 1998 Tacoma due to the lock not opening on the driver's side door. The tech took off the panel and inspected the mechanism. It was compmetynworn down, which considering the age of the vehicle, was bot surprising. It took a sprisi gly short amount of time for the tech to complete the repair. The cost, including parts and labor, was more than I'd hoped, but less than I had feared. All in all, I think the price was fair. Also, every staff member I interacted with was friendly and professional. Special shout out to Aiden, who was the liaison working with me.

Kadin Pasley

★☆☆☆☆

2 years ago

Sloppy work, confusing explanations, and an overall feeling of getting fleeced. And all at a premium price too. I just spent $850 to get a part replaced, oil change and new battery. After getting home I notice no oil change reminder sticker and a rattling sound from the engine block. Found a bottle of oil in my engine- looks like it was used to catch the drips from the filter - and was never removed. They also failed to simply brush off the leaves from the air filter - something that comes standard elsewhere. Do yourself a favor and go elsewhere- this shop is going downhill and no one in charge seems to care.

Abigail Rojas

★★★★★

2 months ago

Super great service with Conner over at Toyota by Lloyd center mall. Answered all our questions and showed us lots of options. Thanks Conner!

Milo

★☆☆☆☆

Edited 7 months ago

My partner took her car here for servicing for several years & I didn't say anything about the high price or the long wait times for basic maintenance until I noticed her driver side headlight was wall-eyed after she got it back from Toyota of Portland Service. I checked & someone tried to screw the holder back into the assembly the wrong way, they barely caught the thread (risking damaging it) & it popped out as soon as I touched it, causing the bulb to fall out & break because it wasn't put in correctly either. Then I looked at how much she paid & got mad. I talked to someone there to ask for her money back & they basically said they've never heard of giving a refund in a case like this. They said they would forward the request to the service manager, but I never heard back & they didn’t offer to put a new bulb in. I ordered a pair of OEMs on Amazon for <$10 & did it myself. When you pay top dollar to get your car serviced at a dealership, you expect the best. Period. Everything should be done correctly, no mistakes. I wouldn't accept this from a shadetree mechanic, let alone a Toyota dealership, but at least a shadetree mechanic would have sense enough to make the situation right. I started doing maintenance on her car & recently discovered that they had never changed her cabin air filter, which should be done annually or biennially. Also her parking and plate lights were out. They use nice parts, but that doesn't matter if you don't know how to change a headlight bulb or are so careless that you miss basic stuff like secondary exterior lights & air filters.

Mary Caselli

★☆☆☆☆

a year ago

Go to Atomic auto or Broadway imports if you want fair, honest and competent mechanics.Took our car in for a diagnosis. Anthony was great. Not his fault but it was a 4 day wait for the diagnosis with an appointment. No guarantee of a loaner car at drop off. I spoke to Bryan ,the service manager. He was rude and clearly is not in the business to have a happy, satisfied customer. After 4 days of having the car, they tell us their diagnosis and the repair would be $1000 (of course). We didn't do the repair and my husband started to trouble shoot it himself. It took him a couple of hours to figure it out. Toyota missed the problem. It was fixed for free(by my husband), no parts needed. I went back to Toyota and of course the service manager Bryan said they did the diagnosis and that was that. I was hoping he would return half of the $220 we paid for the failed diagnosis but he offered nothing. This place is a total rip off. Customer satisfaction is not their policy. Go to Atomic auto or Broadway imports if you want fair, honest and competent mechanics.

Reece Murata

★☆☆☆☆

11 months ago

Brought my vehicle in for a safety recall. Was informed it would take 2-3 hours. Ended up taking the whole day. I used to go here for regular service but now I go to a local mechanic which is way cheaper and they don't push unnecessary services to get your money.

Rob Stoltz

★★★★★

a year ago

I was very pleased with the courteous service people. It had been easy to make an appointment. I showed up early and that was no problem. There is a pleasant enough lounge to wait in. Everything was explained as thoroughly as I would have wanted. Shut out to Ian for exceptional customer service.

Paul Brown

★☆☆☆☆

a year ago

Very disappointed with my experience with Toyota. I've had a BMW, a Hyundai and have had better service there. I have Toyota care for my 2024 Camry, I scheduled an appointment, brought it in and they said they're 3 days out for a diagnosis. I didn't want to leave it over the weekend and then wait the 3 days so I brought it in on a Monday. Apparently it was ready for pick up on Thursday, but didn't tell me until I called on Friday to find out what was going on with it. My check engine light was on because I ran really low on gas, which obviously is my fault. But all they did was cleared the codes and that fixed the check engine light. They did rotate my tires and did an oil change, thanks to the Toyota care. But I had to pay $216 for the diagnostic. I could have taken the car in for a diagnostic and clear the codes for cheaper than that, and got my car back the same day! It only has 17,000 miles on it. I'm frustrated that when the check engine light comes on I have to pay 200 to just get it looked at in such a new car. I wasn't able to do my job for 4 days, and had to pay some crazy diagnostic fee. I'm definitely not coming back to the dealership for my work done.

Krista Bangsund

★☆☆☆☆

11 months ago

Go somewhere that does a 2-hour service in 2 hours, including Toyota of Wilsonville. Toyota of Portland lines up cars to service them when it's convenient for them. That means your car will be there for 24+ hours for a 2-hour service. They told me I'd have a loaner and didn't have one available. I dropped off my car yesterday and have texted 3 times to ask for an update -- getting nothing. Called, and the service advisor is on break. Last time I made the mistake of going here and complained, they told me it was a *Toyota* policy. This is not true. I called Toyota. This is a policy that Toyota of Portland chooses to make more money over providing good (or even adequate) service. There are some very kind people here, but the system they work in is bad for customers.

Tyler Cowdry

★★★★★

a year ago

Initially, I had a rough experience with a salesmen that appeared to have very little experience which sent me looking other directions but then Alicia reached out and tried to find ways to improve my experience. after working with me and finding a deal i felt comfortable with, she made things very seamless without being pushy. i appreciate the hard work and transparency her and ian offered me. changed my mind about the spot and got me into a truck i wanted. big ups!

JOHN THOMPSON

★★★★★

a year ago

Jeff Ramos wrote up my service order, kept me updated on the progress and let me know when it was ready. He also arranged for to and from Uber rides and allowed me to leave my car at the dealership overnight as a next day pick up was more convenient for me. He also gave me a voucher for a free car wash which I immediately took advantage of. Thanks, Jeff for making my experience a pleasure.

Sam Wagner

★☆☆☆☆

9 months ago

My car was ok, but I got mail about Safety recall. Itis free they said over the phone, and checked in my vehicle, no questions. After that I had to pay to get my car back because my VIN did not qualify... What???? Total scam!

Ryan Brown

★☆☆☆☆

a year ago

Having owned Toyota vehicles since early 2000s this service department has been the worst in professionalism, communication, and integrity I have ever worked with. We experienced a recall in our Highlander in Feb 2024. The car was then held with limited communication and no direct messages about timing to get our car recall resolved for months. During that time, we were brushed off, told it would be resolved soon, and Toyota or Portland was not responsible for resolving the issue. We were out in loaner cars that never were the same quality and trim as what we purchased and treated like we were unreasonable when we requested a like vehicle. Finally, we escalated to Toyota corporate, found an attorney and they found a fix that got our car back to us in September 2024. I rarely provide negative reviews but this was soo bad I think others should be aware. Avoid this service department and if you must visit a Toyota dealership do yourself a favor and visit another location.

Sarah Drommond

★★★★★

a year ago

Owen was amazing, I couldn't have asked for a better experience. I was honestly regretting having to take my car in because I haven’t had to do anything on it in so long and was worried about costs and the overall experience. I’m so glad I did and will definitely be coming back here for everything I need! I felt taken care of and most importantly they were clear communicators on cost and did what they could to keep that into consideration at all times. Thank you Owen & team!!

Ines Bakri

★☆☆☆☆

Edited a year ago

Honestly terrible. Waiting time is insane, thank God I went home until my car was ready but it was not even ready in the late afternoon and they said they would keep it overnight just to check the engine. The next day they call me saying a little part needs to be replaced (that cost less than $80 btw) but it would be $507 with them. I took my car somewhere else to have a second review and there was nothing wrong with my car. What a scam!

Tyler Suderman

★★☆☆☆

2 years ago

When I bought my car I was sold by a number of additional services that just made life a little easier. One of those was that no matter how long the regular service took I could get a ride subsidized by the dealership back to my house. We are a one car family and this was a big deal. My understanding from the service folks is that management didn't wanna pay as much for that service and have started withdrawing support. Pretty disappointed that I'm paying for a service that's getting harder to use because the people I bought my car from wanna save money. That's bad service IMO.