Tri-State Truck & RV

Ernest

★★★★★

11 months ago

We originally booked a large RV rental through Cruise America in Lebanon, TN. 30 days later, the day before our scheduled pickup, we were informed that our RV wouldn’t be available. Even worse, they had no others available - and the nearest one was in Chattanooga. Since we absolutely needed the RV, we made the 2.5-hour drive to Tri-State Truck and RV Service Center in Chattanooga. Despite the unexpected inconvenience, our experience quickly turned around thanks to the outstanding team at Tri-State. Andrea greeted us with warmth and professionalism, and her kind personality immediately began to ease the frustration from the situation. Once our paperwork was complete, Mike provided a thorough and helpful walkthrough of the RV to ensure we were fully prepared for our trip. After driving the RV back to Lebanon, we were finally ready to begin our weekend’s plans. While our local Cruise America location created a challenging start, the team at Tri-State went above and beyond to deliver excellent customer service and make things right. Andrea and Mike turned our experience around, and we’re truly grateful for their support and professionalism. We highly recommend Tri-State for both their exceptional service and RV expertise.

Jessica Z

★★★★☆

6 months ago

I called to ask about getting a small camper serviced here. They were very nice, but said that they don’t make appointments or even keep a list that you can get on—you have to bring the camper in and have it sit there until it gets serviced, and they are running 3-6 weeks out once you drop it off. That won’t work for us, so we will have to go somewhere else.

Robin Mariat

★★★★★

5 months ago

Walked in for a quick oil change on an RV and Mike took incredibly good care of us, the whole process was super quick and easy. Would absolutely recommend.

Robert Snyder

★★★★★

2 years ago

Had a flat on my pop up trailer, swapped in my spare, but needed a new tire. Called Tri-State when they opened, they got a new tire brought in and mounted for me and I was on my way well before Lunch! Kind, courteous service too.

Audrey Blalock

★★★★★

a year ago

Husband takes his work bus here and has been pleased with their service. They communicate well and complete the work quickly. Plus, they were able to do an A/C repair in a much more affordable way than other mechanics proposed.

Matthew Sanusi

★★★★★

a year ago

Had an AC unit go down while out on rent and Mike the mobile technician was able to jump right on the job! Excellent communication, fast response time, fast repair time and a very down to earth fella. Mike completed the job at a fair price and went above and beyond! Mrs. Andi in the office was as equally professional as well! Thanks again Tri State!

Ally Mildenberger

★★★★★

a year ago

I used Tri State to rent a Cruise America RV, and they provided wonderful service! Andrea went above and beyond. She was extremely helpful throughout the whole process. And she was easy to get in touch with and communicate with.

Scott Fleming

★★★★★

a year ago

These people are wizards when it comes to chasing down A/C issues on large vehicles, especially those with front and rear units. They work quickly and communicate very promptly. The office staff is extremely nice and kind. Great place to have your large vehicles serviced.

Lance Whitley

★★★★★

2 years ago

Great experience at Tri-State today. Brought my travel trailer in right when they opened and told them my problem. They looked at it immediately and realized it might be a quick fix. After troubleshooting for 10 minutes they were able to figure out the issue and repaired it on the spot. I left in 20 min with a fixed trailer and will definitely be back for all my repair and maintenance needs. Awesome customer service and really kind people - highly recommend!!!

Jessica Harbison

★★★★★

a year ago

Tri State was a life saver for us. We had a last minute motor go out on our slide out and they were able to get us in and out in a couple days. We thought we might have to cancel our trip. Mike and the guys communicated and did a perfect job. I even had a few miscellaneous things I wanted fixed on the inside and they took care of that also. We will always refer anyone to them.

Michael McNeal

★★★★★

3 years ago

Stopped by the office and spoke with the manager and told him my issue with my camper. He was very helpful in trying to figure out my issue with the camper. He had Mike Terry the mobile repair tech to come by my house to see what was going on. Mike was awesome! He was able to figure out my electrical issue. Excellent Customer service! Very professional and super nice. Highly recommend them for any service they provide. Would give 10 stars if I could.

Barking Bubbles

★★★★★

a year ago

I have been a repeat client and the last time they made a mistake and then miscommunication cause more.... however the way the handled it and the great nature of this company is why I will always look highly on them. These people honestly do have great hearts and they restored my faith in humanity. Even though I was upset they handled me with patience care and grace. At the end all was corrected and and they did a great job keeping their word. I would recommend them highly.

James Johnson

★★★★★

2 years ago

Was looking for a mobile RV service team and I found one. I was having issues with my A/C not blowing cold air and my hot water heater quit making hot water. I spoke with them on a Friday to schedule a diagnostic on Monday and repair on Tuesday. The arrived promptly Monday morning and had everything diagnosed in a matter of minutes. Was able to get the part needed to fix my water heater that day and came back the next morning and installed a new A/C unit in a matter of minutes. Their attention to detail and care for my camper is the best. I would recommend these guys to anyone needing repairs or services

Kim Vandergriff

★★★★★

3 years ago

Called the local camping park to ask if they could refer anyone to fix my toilet in camper as I was coming from Birmingham to Chattanooga to possibly sell my camper. They gave me Mike’s number and he said I could bring it to the shop and he’d look at it and hopefully fix before I had my afternoon meeting with possible buyer. He and the other workers were friendly and fun and let me watch and learn. I’ll be sure and tell all my camping buddies here about their work and I’ll bring my new camper back to have him service it as well. Turns out he used to work with one of my family members too. So happy with the work they did!

Michael

★★★★★

a year ago

I've been to 2 other local shops for RV work, and I've been blown away at the poor quality of service I've been given and even finding out the insane level of price gouging the other companies did way after. Tri-State has been a life saver at every level, easily approached, they break down their work really well so you can have confidence in what they have done even if something happens and they can't help you. Top Tier Stuff and I'm Sending all my camper van buddies yall way.

Laura Hotz

★★★★★

a year ago

Tri State Truck and RV in Chattanooga was excellent with their service, we broke down along the Highway in our RV and they were very fast about getting us in to get us back on the road. One of the best family operated businesses, everyone was very helpful and nice. Thank you for all your help.

LL0206

★★★★★

4 years ago

Tri State has worked on my boyfriend’s truck multiple times and went above and beyond to rectify a problem he had with his truck. Thank you for helping my small business owner BF get back on the road and do what he loves doing with American Transport. I can’t thank you all again for the professionalism and integrity shown to him. I highly recommend this company for any truck owner/operator in need of maintenance or repair work.