Google Reviews
deosha king
★
☆☆☆☆
a month ago
I am extremely disappointed in my experience with this auto shop and feel compelled to speak up. I am a hard-working, tax-paying woman who depends on her vehicle to meet serious, daily responsibilities, including caring for my elderly grandparents. Reliability and safety are not optional for me. Yet just two days after servicing my car here, it began smoking and leaking green fluid—an issue that did not exist before I brought it in. The vehicle is now unsafe to drive, and I do not feel comfortable bringing it back at all. As a direct result, I was unable to care for my grandparents as I normally do. This shop didn’t just inconvenience me—they disrupted my life and put me in an unsafe position. What makes this worse is the behavior I experienced during the process. I was repeatedly advised to purchase the wrong parts three different times, and with each “correction,” the price increased. What initially appeared to be a $120 issue slowly escalated toward $240, particularly after I mentioned buying my own parts. That did not feel accidental—it felt calculated. When I questioned these inconsistencies, I was met with dismissive and aggressive behavior, rather than professionalism or accountability. As a woman advocating for herself, I found this treatment unacceptable and deeply disrespectful. I came here in good faith and left with a dangerous new problem, inflated costs, and a strong sense of betrayal. Trust matters in this line of work, and this shop failed badly. I would strongly advise anyone—especially women or caregivers who rely on their vehicle—to be very cautious before bringing their car here.
Naomi Smith
★★★★★
3 months ago
WORLD'S BEST MECHANICS! We really love Casey and Erika. They run the most honest auto shop we have ever gone to. We literally wanna take them were ever we go, cause its such an invaluable gift to have people like that in your life. I cant tell yall how many times we think of them and whenever we have to go to some other mechanics were we live, we always wish we could just drop in to see them and we always know that we will be treated really good. The diagnostic is free, and they will always let you know what you can do if you dont have much money. They are so awesome to work with. So much love to this amazing couple and their awesome business. (P.S. so sorry it took me so long to write a review. I honestly could have sworn I had but when I double checked and I saw that I hadn't.)
Curtis Borders
★★★★★
3 months ago
My family has been taking their cars to see Casey for years now. He's a great guy, an amazing mechanic, runs a tight shop, does fast work, and has very transparent pricing. Highly recommended!
Jen
★★★★★
8 months ago
I’m absolutely someone who dreads taking my car to the mechanic. I’ve been duped more than once, and as a single woman, it’s frustrating feeling like you can’t trust anyone with something as important as car maintenance. I was referred to Auto Masters by a friend, and from the minute I called to the moment I drove my car home, I felt completely taken care of. Casey is incredibly kind and professional, and even though I didn’t catch the names of the rest of the team, they were equally friendly, respectful, and thorough. I had to get my compressor replaced when my air conditioning quick working, and not only was the work done quickly the same day, but I also know I got a very fair price. It’s rare to find a mechanic who is solid, honest, and dependable—and I’m just really grateful to have found that here. I’ll definitely be back (hopefully not too soon, though)!
Chad Melton
★★★★★
8 months ago
If you need great service, I highly recommend Automasters. Casey and Erica do honest work at extremely good prices. I have four automobiles and will only be using them going forward. Great small business ran by local people.
James Brown
★★★★★
10 months ago
Best and most honest mechanic you will find in the Chattanooga area... I can't begin to tell you how many times Casey and his crew have gotten me back rolling in flash with minimal cost as well!! He's worked on my vehicles since opening and will forever have my business!
Jesse B
★★★★★
6 months ago
they had the problem diagnosed and fixed within 48 hours at an honest price. I was shown nothing but kindness and respect. fantastic people!
Sam Roberson
★★★★★
a year ago
If you need repairs done or just a simple oil change automasters is the place to go. You will be greeted by the most friendly person in the world upon walking in her name is Erica. She is very knowledgeable and offers a level of customer service that is second to none. I would like to highlight another team member too his name is Casey. He is very professional and experienced so you can rest assured that your vehicle is in the best hands possible. Automasters is a world class car doctor so don't just trust anyone with your car trust automasters! Thanks guys for all your amazing work! God bless you!
Becky Beagles
★★★★★
8 months ago
Honest, dependable services. Won't mislead any recommendations just to make a dollar. This was my first visit and will be going back with our other 3 cars when their time is due 😊 thanks
Greg Smith
★★★★★
a year ago
I decided to come to Automasters Inc. after reading how great the reviews were, and they've earned every last star. Everyone was friendly and professional. It would have been easy for them to service the car for the things I came in asking for, but it didn't actually need. They took a look and sent me on my way after only a few hours. I will without a doubt be coming back here.
Sabrina Foreman
★★★★★
a year ago
I absolutely LOVE these guys. They're knowledgeable and fast. They repaired my EVAP purge valve for me and will be doing all other work on my car. The prices are fair and They're really friendly. Great group of people. Especially Casey and Erica.
R. Griffin
★★★
☆☆
a year ago
The customer service was A1. Great friendly people. But..I was charged a 600 dollar labor fee for a 40 dollar part. I was under the impression that I needed a thermostat, but instead they only changed the coolant sensor. On top of a 3.5 percent charge to use my debit card. I went on a Thursday and was told that I could come back Tuesday. I was there Tuesday at 8am and recieved a call at 11am verifying that I wanted the car fixed. I was like huh, that's what's you supposed to be working on so I didn't get my car back until Wednesday. Again spectacular customer service. I would advise, what I should have done, get a 2nd or 3rd opinion first.
Emilee LaFlamme
★★★★★
2 years ago
This place is THE PLACE to go!! I have never had such an easy and enjoyable experience with a service shop! Service shops are kinda like dentists - you never want to have to go, but sometimes it's a necessary evil, and let me tell you, this was a joy. I have a Jeep Wrangler and I couldn't get it to start, so after having it jumped and still not working, had it towed to Automasters since the Jeep dealership had a ONE MONTH WAIT. What a blessing in disguise! Erica was awesome on the phone and kept in great communication with me. I was told I could be in and out easily within just a few hours (assuming it just needed a new battery, which it did), and they were good on their word. I've been told the same several times by several different shops in the past for similar things, but then somehow my car ends up having to be there FOR DAYS. They got my Jeep in immediately and within an hour or two it was fixed! They are honest and well priced. Thank you all for taking such good care of me and my car! I will never go anywhere else! This place is a game changer, trust me.
Cherie Boyd
★★★★★
a year ago
This place is amazing. They do quality work at fair prices. I am so grateful. We all need honest reputable mechanics and businesses that operate with integrity. So thankful.
Robert Gammenthaler II
★★★★★
a year ago
Honesty, Integrity and Knowledge. I’d say those are the top 3 things you are looking for in an auto repair shop. Casey and his team have them in spades. If you’re looking for some help, stop reading this and call them immediately. You won’t regret it!
Krystle Boyd
★★★★★
a year ago
This place was recommended to me by my mom. They're as amazing as she said. They're fair, transparent, and honest. I will definitely use them again, and would recommend them to anyone looking for a really great mechanic shop.
Patton Goforth
★★★★★
2 years ago
In an emergency situation when I had a flat tire with 5 kids in the van, they dropped everything they were doing to help me. I appreciate their kindness and quick service so much! I highly recommend them! God truly was watching over us when He lead us there today!
Heather Swift-Woolf
★★★★★
a year ago
I won't take my cars anywhere else! Honest, fair, and if it isn't something Casey works on, he will refer you to someone else who is good. He has treated my daughter and I right every time we have ever had a car problem, even cleaned the seat (that honestly was already stained by us) because he got something on it. Even when I was living in Florida, I came back to Automasters, if possible!
Spider
★★★★★
Edited 2 years ago
This is the best shop I've been to. Great people. Very professional. They are not only a repair shop, they take the time out to get to know you. Prices are great and the time it takes to fix a major problem, like a collapsed lifter" is done quicker than I thought it could be done. That was a major job. I won't take my vehicles anywhere else. I'll continue going to them as long as they enjoy working on my issues. 😂
Ms. Tameeka Brundidge
★★★★★
3 years ago
I am very pleased. I was referred by another customer. I had front rotors and brakes replaced. Mr. Casey and his team is very efficient, professional, and courteous. The prices are reasonable and the service is timely to your specific needs. I highly recommend this location (Hwy 58). I will be a returning customer.
