Google Reviews
Gustavo Perez
★★★★★
a month ago
Came in to do an oil change to which Trustlane had performed a thorough inspection, where they had demonstrated faults in my vehicle that I should be aware of. They gave a list of options regarding my repairs and also provided resources to make my experience as painless as a vehicle repair could be. All employees I had spoken to were kind and attentive, giving a special shout out to Cindy and Brenda, who were informative and honest about my repairs. This is a repair shop where you go if you’re serious about your vehicle’s long term reliability and preventive maintenance. Overall, great people and great service. Many thanks to Trustlane Automotive!
Jeanie Palmer
★★★★★
3 weeks ago
I called Trustlane to schedule an appointment to get a smog check. I was able to get right in. It took approximately 30 to 35 minutes. The staff, Juan, Joe and Cindy were very friendly and professional. I've had bad service every single time when I took my car to Gold Star . I heard nothing but excuses from them. It took Gold Star two hours to do a simple oil change. After I paid cash, I complained to the General Manager about it. They decided to comp my oil change service. The kicker was, they said they didn't charge me for it, but never gave me my money back because I paid cash. After I drove all the way home, I realized that they didn't give me my money back. So I had to drive all the way back to get my money. They are so incompetent. I'm so happy with the service I received from Trustlane, even though it was just a simple smog check. I look forward to having Trustlane service my car. Thank you so much!!!
Rose Cantrell
★★★★★
a month ago
Hands down the best shop experience I’ve ever had! I was originally scheduled to have my tires replaced at another shop, but they couldn’t get my lug nuts off. I brought my car here, and not only did they remove every single one without breaking or stripping anything, they did it quickly and flawlessly. From start to finish, I was treated with genuine care, professionalism, and respect. It’s clear they take pride in both their work and how they treat their customers. I’m beyond impressed and incredibly grateful. I would highly, highly recommend this shop to anyone looking for skilled technicians and outstanding service. What an exceptional experience!
ProPPer Looth
★★★★★
a month ago
Great team. Had issues with my truck on a trip down to the area to visit my daughter. I explained my situation to Cindy, and she arranged me a road worthy loaner with great gas mileage to make sure I was able to get my girl to school, while they tended to the repairs on my truck- oil pressure sensor and upper end gaskets… good price and great customer service. I would use them again… thanks TRUSTLANE, John Lutheran
Michelle Smith
★★★★★
a month ago
I recently brought my car in for a routine smog check, and the team at Trustlane Automotive and they went way above and beyond. While running the test, they noticed my battery was running low. They recommended replacing it right away, which we did. After the new battery was installed, they thoughtfully re-ran the smog check to make sure everything was good—and that’s when they spotted that my alternator was failing too. They caught a problem that could have left me stranded down the road! The staff was incredibly friendly, patient, and genuinely caring—not just about getting my car fixed, but about making sure I was safe and not facing bigger issues later. No high-pressure sales tactics, just honest advice and great service. I truly felt taken care of. Highly recommend this shop to anyone who wants trustworthy, thorough, and kind auto service. I’ll definitely be back!” This version keeps your original experience 100% intact while making it more engaging, appreciative, and persuasive for future readers. Feel free to add the shop name or tweak any details!
Alan Barron
★★★★★
a month ago
This is the automotive shop I've been searching for for years-honest, reliable, and trustworthy. Trustlane did the smog on my 2015 Tundra, and Juan, the owner, went above and beyond by giving me great advice on some existing issues and how to handle them. The truck has become a project that's inspired me to learn auto mechanics, and I'm genuinely enjoying it. After studying math and finance at Harvard and MIT, I almost wish I had gone into engineering instead. Highly recommend Trustlane.
R̷y̷a̷n̷
★★★★★
3 months ago
Only have good things to say about this shop! Brenda and Cindy did great and were extremely helpfully and even offered ti take care of my service for free. Will def come back thank you guys!
Dolores Mora
★★★★★
2 months ago
I have only had good experiences with Trustlane. While they can be a bit more expensive; they are flexible and try to be as helpful as they can. Also, they have wonderful customers starting from the front desk, to the mechanics and owner. They give warranty on their services which does give a peace of mind.
Leticia Orozco
★★★★★
5 months ago
Great Service and Experience! I came in to get my transmission oil serviced, and the whole experience was excellent from start to finish. The staff was professional, honest, and took the time to explain everything clearly. My car runs so much smoother now — I could feel the difference right away. They finished the job quickly, didn’t try to upsell me on unnecessary work. It’s rare to find a shop that truly cares about both your car and your experience, but they absolutely delivered. I’ll definitely be coming back for future maintenance!
M Rich
★
☆☆☆☆
2 months ago
For some perspective, I have a newer car. It’s less than 5 years old. Came here for the first time during the summer for an oil change. After the oil change was complete they told me my car had a transmission leak and that it needed a transmission flush. They urged me that this was an important issue to get fixed and recommended I get it taken care of there immediately. I didn’t really question it and just told them to have it fixed. When it was done they showed me this little seal that was “worn and damaged” but looked fine and told me that that was the reason my transmission fluid was leaking. I was charged over 600$ for the repair. I went back for another oil change recently (since it was offered for free after my first visit) and lo and behold after the oil change was done they told me there was an engine oil leak and I needed a new belt. They said the belt had signs of excessive wear and needed to be changed asap. They showed me tiny drops of oil near the valve cover as proof of a leak. I looked underneath to the right of the valve cover and noticed a puddle of oil on an engine component. When I asked them if that pool of oil was from the leak they said “no the mechanic just spilled some oil during the oil change”…. I asked how much it would cost to get this fixed and they told me it would be over $1,000. I had a bad feeling and said I was all set then I left. Went to another reputable auto repair shop and had them do a maintenance inspection. They told me my belt was perfectly fine and just had dirt on it, with no signs of excessive wear. They also told me that there were no leaks and they checked everything under the hood thoroughly and everything was in great condition. They told me they would never charge a customer for repairs they don’t need. This seems like what Trustlane tried to do to me, charge me money to fix things that didn’t need to be fixed. It was much more worth it to spend the money getting a second opinion than giving Trustlane money for repairs I didn’t even need. It’s truly disappointing that some auto repair shops are not honest and take advantage of people. Safe to say I do not trust Trustlane.
Jonathan De Anda
★★★★★
5 months ago
I had such a great experience at Trustlane Automotive! Cindy and Brenda went above and beyond with their customer service, they remembered me by name, kept me updated with follow-up calls and texts, and even provided me with a loaner car while mine was being worked on. They truly made me feel like family throughout the process. Professional, kind, and reliable, this will definitely be my go-to shop from now on. Highly recommend!
Joe Sousa
★★★★★
a month ago
They do a great job! Very helpful and knowledgeable and keep you updated on your vehicle step by step. Their front desk staff are amazing..Will recommend to anybody that I know.
sweety
★★★★★
a year ago
The customer service was excellent! As soon as we walked in, we were warmly welcomed. While we waited, they offered us coffee, which was much appreciated. The place was clean and even had a few toys to keep the kids entertained. We got our smog test done for $60, and the whole process was smooth and hassle-free.
Mauricio Acevedo
★★★★★
2 months ago
Trust lane was quick, on time and did my smog check same day! I appreciate Juan and his team for taking good care of my vehicle, they even have complimentary coffee and water! Highly recommend for anyone looking for a new mechanic!
Elizabeth Mondloch
★★★★★
3 months ago
Our car broke down while on our way down to Monterrey bay and we were taken to Trustlane. They took great care of us! While they were diagnosing the car, they lent us a rental for no cost which was incredible! We could carry on to our road trip for the day and by the time we were ready to head home, the car was fixed up and we could pick it up! Overall, great experience! Would recommend!
Vicky Lomeli
★★★★★
5 months ago
I needed to get my vehicle smog checked, Trustlane Automotive was near so I stopped by. I was welcomed immediately by a polite and friendly staff member. They took my information and explained how long the process would take with my car. My vehicle was ready exactly when expected, no problems. This is clearly a place that values customer comfort and satisfaction highly. The waiting area is spotless, there are beverages and snacks and the staff are friendly and professional.
Rebecca Frey
★★★★★
a month ago
Cindy was wonderful, came in with a tail light out and a tire issue, and was in and out of there in 20 minutes with it all taken care of. Will definitely be back again for any car issues in the future!
Nigel Taylor B
★★★★★
3 months ago
Quickest smog we have ever had. Cindy at the front desk was kind, knowledgeable, and fast. Only autoshop I've ever been to that hasn't tried to sell me on 5 other services I didn't come in for. Easy recommend.
Joel Maslyn
★★★★★
2 months ago
To my friends at Trustlane Automotive, thank you for making me feel like family! It is so refreshing to trust the team working on your vehicle. And a special thank you to Cindy! If it wasn't for your encouragement I would not have hung around.
Susie Felix
★★★★★
5 months ago
I scheduled my appointment online -yay! They offered me shuttle service if I needed it-yay! I needed a gasket replaced, they quoted me a gasket and the entire valve cover replacement. - hmmm?? I called my regular mechanic he said I do not need a new valve cover...only the gasket-yay! I called them and said only the gasket and they said OK & lowered my quote -yay! Then I found a 50$ off coupon on their website- Yay! Both Brenda and Cindy were super helpful and friendly - yay! and they finished with my car earlier than they had said they would- yay!
