About Business
For professional Car Repair care in Elyria, OH, Lorain, look no further than Tuffy Tire & Auto Service Center. Their team excels at delivering top-tier results for Auto repair shop, Oil change service and related Car Repair needs. Their customer-centric approach has earned them a 4.5/5 rating based on 168 pieces of feedback. They have become an integral part of the Elyria, OH community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Lorain, Tuffy Tire & Auto Service Center is ready to assist with your next project or repair.
Google Reviews
Hannah Knapp
★★★★★
4 months ago
The gentleman was personable, which I appreciate, and the service was quick (oil change). I'll definitely be back!
Carolyn Young
★★★★★
a year ago
I was recently in for rear brake work and have been an extremely satisfied customer for several years. Jeff, the service manager, and his technicians always do a great job and are very pleasant. Jeff is patient and does an excellent job of explaining what the work with entail. That's great for a customer like me who likes to be an informed consumer.
Tamara Turner
★★★★★
7 months ago
I have been taking my Escape to Tuffy for quite awhile now and I have always felt I was given good service and a fair price for my repairs and oil changes. I tell my friends to go to Tuffy whenever they need their car serviced or repaired
Kathleen Standen
★★★★★
5 months ago
Happy with the service and the gentleman who helped me.I really needed an oil change and he gave me advice for new tires
Honest Abbe Reviewer
★
☆☆☆☆
7 months ago
BEWARE... or be raked over the coals. Stop what you're doing and call ANY other Tuffy location. This place thrives on highway robbery. "Manager" Jeff is a real Jekyl and Hide, having a different attitude every time you speak to him. But don't worry, his baseline is condescending nonetheless! Constantly talked down about my spouse, and even tried to twist the facts from the last visit we had with them, claiming my spouse said this or that, when I WAS THE PERSON THEY SPOKE TO LAST TIME. Full of excuses as well. Do not trust a shop that won't give you an estimate, and when you request you be contacted before any work be done, refuses to work on your vehicle. Thank you for saving me the headache of dealing with you again and receiving another BS service. You never fully fixed our gaskets last time, and when we brought it back to you, claimed it was sound from our serpentine belt, which had quite literally been fixed that week by Firestone. Take accountability, do your job, and do so respectfully and efficiently. I'm so glad the other shop i called told me to "Check the Google Reviews on that crapshoot".... WOW. You're notorious. This is a real review, regardless of what sorry excuse for a response "Rusty" or "Jeff" leave.... Rusty, maybe start recording your employees calls and hold them accountable for their bad customer service skills. Your only "5 star reviews" are few and far in between. However, the detail and disgrace behind the 1 star reviews say it all..... Also, you only "refused" to work on our car after we asked that we be contacted before approving any further work and asked that you "please respect our rust bucket" since clearly the Manager Jeff wanted to use rust as an excuse to not give an estimate, and talk badly about us and our car. If being asked to "respect" a car, and having a client ask to be contacted before more charges are added, make me a customer "you couldn't make happy", then you are running a shady business. You tell on yourself here! You shouldn't be quick to use rust as an excuse to do whatever you want to a car with zero accountability. YIKES!
Ari Rios
★★★★★
9 months ago
Came to Ohio from Michigan and my whole muffler fall out 2.5 hrs before arriving to my daughters house. I called Tuffy's Shop and I received the best service over the phone. After dropping off the vehicle Jeff was very kind and went above and beyond with his service. Just got mt vehicle all done the day after. Great Job Jeff. Thanks so much for your service. Ari
Peter VanWormer
★★★★★
a month ago
My family and I are treated like family. 3 generations entrust our vehicles to Tuffy Cleveland St. Upfront pricing and explanation of service required is standard.
Derrick Cunningham
★★★★★
a month ago
I probably should reserve the five star until I visited them more than one time, but very friendly very informative and I feel like a good place to go for all of my Automotive repair needs
Matt
★★★★★
Edited 4 months ago
Fantastic communication. Outstanding work. Couldn't be happier with my service thank you. Always a great experience. Very thorough. These are good people that actually care about their customers
Robin Adams
★★★★★
a month ago
Customer service was excellent. They did great job with my Jeep and appointment was on time and finished quickly.
Carolyn Merkins
★★★★★
a year ago
Mike Spence at Tiffany tires and auto service was awesome I needed my AC fix was not sure what might be the problem called several places and they told me I could leave it and it would be ready in a day but I told them I will single I had no one here to help me in picking me up so I decided to try a different location and explain to the gentleman I think his name was Steve that I could not just drop it off he said okay it will be a long day I said I'm okay with that. Here they told me what was wrong with it once the mechanic looked at it I said let's go ahead and take care of it he was very upfront honest friendly seems to know what he is doing. I also thought it didn't take as long as he gave me that impression which that even made it better.. yes I would bring my car there again. Awesome job at that location.
Jim Johnson
★★★★★
5 months ago
Jeff and his crew always take a personal and professional interest whenever I take my car in to be serviced. Jeff always keeps me updated on the progress and options I can choose. Their work is fast and well done. I will continue to take my car to Tuffy on Cleveland St. in Elyria as I have trust and faith in the gentlemen who work there.
S Sutton
★
☆☆☆☆
4 months ago
Went to place of business for an oil change was treated very poorly. At the front counter treated me like I was invisible. Tried asking questions he ignored me until I started asking about purchasing tires. Once I retrieved my vehicle looked under the hood to see if my fluids were topped off called ASAP to ask about windshield wiper fluid. Heard man at the counter called out to technician hey did you fill the windshield wiper fluid in that vehicle because yes heard him with my own ears. Didn’t respond to avoid conflict. So I get a email saying that they totally dropped the ball on filling up my fluids and to bring my car back also a rattling noise like the one the lady was having that was there with me. No way will I ever patronize that business again !!
Carlene Butler
★★★★★
4 months ago
They were very friendly and patient with me when trying to assess my car's problem. They took the time to inform me about the process of maintenance for my car. I appreciated this kind of service, most mechanics are SO condo sending. Thanks for your attention to the details.
Edward Stibley
★★★★
☆
4 months ago
The service was great--got questions answered and work to be done fully discussed. 2 things would make the process better. 1. Didn't realize there was the AAA discount. Should have been informed while writing up estimate.. 2. No mention of the charge for road test. If you have the work done perhaps that charge should be dropped.
Lech'e Richard
★★★★★
2 months ago
I called at 9am and got a same day appointment, Spoke with Jeff he was professional and had great customer service. I so appreciate him fitting me in and giving me honest answers, I had called Conrad and they wanted to charge me double just to diagnose what Jeff and his guys fixed. Thanks guys truly appreciate it
Joe Edwards
★★★★★
2 months ago
They were able to get me in the same day for an oil change and tire rotation on the same day. Best prices & service. Full synthetic oil change tire rotation with on line $15 off coupon $69.50 including tax. Can't be beat.
Bonnie Fitch
★★★★★
a month ago
I recently took my car to Tuffy Tire & Auto on Cleveland Street for an oil change. This was my first time and my experience was great. Jeff, the manager was kind and very pleasant to talk to, even answering all my questions without hesitation. Jeff suggested options to me in regards to my oil change and I never felt any pressure when making my decision. I highly recommend taking your car here.
J Posey
★★★★★
Edited 2 months ago
This is the best automotive repair shop in the state. The prices are comparable to any other shop, and the mechanics are personable, friendly, and go out of their way to keep you advised on the progress of your vehicle. The front desk supervisor(Jeff) is great at making you feel good about your car. Kuddles for a great job for me and anyone else that needs their vehicle repaired. Outstanding customer service. Thank you, again. J. Posey
Tasha Smith
★★★★★
2 months ago
I had such a great experience with Jeff at Tuffy‘s even though what I needed done wasn’t something they repair there Jeff didn’t brush me off. He took the time to refer me to other experts who could help and that meant a lot to me. He even noticed my oil was low and topped it off at no charge, which was such a thoughtful gesture. What really stood out was that he later called to check on the status of my car that level of care and follow up are rare these days Jeff went above and beyond. I am truly grateful. I highly recommend Jeff at Tuffy’s for honesty, kindness, and great customer service.
