Tuffy Tire & Auto Service Center

Leann Graves

★☆☆☆☆

9 months ago

I came in on May 1st for an oil change and all hell broke loose. They over filled my oil by a quart , they didn't top off any other fluids. My transmission fluid was low (which we talked about when I made the appointment)I go to drive off and while driving home my hood flew up and almost took out my windshield.. The tow truck driver was worthless and no help. The neighbors helped shut the hood but noticed two of my brackets were mangled so I drove back to Tuffy and they tried hard to blame it on my truck being old.. But gave me a free oil change in the future.. It is June 8th and nothing.. I called and got the well your truck is old and it's going to take awhile to get them ( the brackets) I will not use there free oil change and will never go back . Tuffy I remember when you were a great business...not anymore... Fix my hood and we will call it done...

Brigitte Pfeiffelmann

★★★★★

8 months ago

Tim and Rachel gave me the best auto customer service of my life here! Tim got the car done a whole 36hrs ahead of schedule and Rachel dropped me back in Grand Rapids AND picked me back up upon completion! Great job Team Holland!

Eliane Quincoses

★★★★★

6 months ago

Excellent service. I went without an appointment and they served me. The price was super affordable. Very friendly. Thank you for the service

Lindsay

★★☆☆☆

11 months ago

I had an oil change done and was told it would be $54.99. I had also gotten my axle fixed. When I got home, I noticed my oil change was $94. I was Charged $20 to put on the oil filter and another $10 for the oil filter. I was not asked or told about either of these extra charges. I would not have gotten my oil changed here if I would’ve known it was $94. That is something you should definitely inform your customers about.

Kelly W

★★★★★

8 months ago

Our Jeep left us stranded hours from home. After a long night and several attempts on our part to fix the problem, we had the vehicle towed to Tuffy. Their staff was exceptionally friendly! When we knew we were in for a second night Rachel loaned us her personal vehicle, helped us find lodging, and even suggested places to see while we were stuck in town. By the time we called the following morning, they had figured out the problem and had us back on the road.

Orlando Castillo

★★★★★

5 months ago

Tuffy is the place to go if you want fast and reliable service, took my CTS Cadillac there was having overheating issues I thought my car was going to the junk yard but no Tuffy took care of it and I got my car 🚘 back the next day. I would recommend Tuffy to all my friends .

Tyson Miller

★★★★★

9 months ago

Consistently courteous, professional and reliable service from the team at Tuffy. I have been using them for auto repair and maintenance for years on all manner of vehicles and they have always done a great job of clearly explaining what they find, along with options for addressing repairs. Happy to refer my son to them today, and feel confident they will offer him the same quality service.

David Bramen

★★★★★

a year ago

The store manager, Derrick was extremely helpful. He was able to take a look at my vehicle and tell me immediately what was wrong and fix it for me. It was great service and excellent customer service.

Richard and Laura Waldschmidt

★★★★★

7 months ago

Quick service, they got us in with no appointment and had the work done within a few hours. I’ve driven on the new brakes, rotors and calipers now for the last 24 hours and everything is going smoothly.

Jeff Degroff

★☆☆☆☆

6 months ago

If I could rate less than 1 I would. I will NEVER bring a vehicle back here again. Or any of my families vehicles. 3x I've been back for the same brake job. Nobody even test drove my vehicle the first time and I cooked a rotar and caliper. This establishment is poorly managed with dealership prices. I was charged for a cab filter that hadn't even been changed. Completely unacceptable service Make that 4x

Becky DeVries

★☆☆☆☆

6 months ago

It was an old car. I had to pay extra because I replaced the ball joints, which I feel is a rip off. When they got it on the rack, they told me that the inner ball joints were bad. There are NO inner ball joints on that car. I told them to get the alignment done and that is all. They did do a nice job on the alignment and it goes down the road nice.

Gaye Louks

★★★★★

6 months ago

It was a good place. The guy took my car in when I got there. Fix it with in a hour. And it was done. And I was glad it wasn’t a lot of money. Now I have cold air in my car. Thank you. And they were nice and friendly.

Steve Overkamp

★★★★★

5 months ago

I brought my jeep in for a hvac repair. Was not fixed when I got it back. I got in touch with the owner. And he made sure it got done right. Even put in some new parts at no charge. A great place to get your automobile issues taken care of!

Heidi Hauck

★★☆☆☆

4 months ago

Hard review to write. I believe their intentions were good initially but service provided was Bad. Repair started with replacing some bushings, lead to replacing control arms. I paid for service and drove away with wheels tilted inwards and un- drivable. They said they put the new items on old crumbling frame and continued to install new items and charged me. They negotiated a reduced price for replacing the frame. The car was in the shop for over a month, every day no news or updates but when I called a part was mis-ordered or another part was broken and needed replaced. They agreed to pay for a car rental which I am yet to receive 3 months later. I believe their mechanics are sub par and should not agree to take on work they do not know how to do. One manager seems concerned and promised reimbursement but did not follow through.

Micah F

★★★★★

a month ago

We really appreciate Tuffy! They always offer excellent work and great quality repairs. I would highly recommend their service center in Holland off Waverly. Thank you again for such excellent service, Tuffy! We will be back again soon!

Jade Suhr

★★★☆☆

a month ago

Waited a long time to have a battery put in (about 2 hours total) after being told they weren't busy. Had oil (or something) fingerprints in various places of the vehicle when it was done that I had to clean up. Wasn't too happy about that. On the positive side, the desk guy was pleasant and the actual work done seems to be good.

nett davis

★★★★★

a month ago

I was so happy with the service I received from Tuffy. The gentleman at the desk was so kind and had great customer service. I think his name was Vern. And the young man who worked on my car was so kind. When I got my car back it felt and sounded like a new car. They fixed my wheel alignment, replaced my muffler and rear brakes. I will return in the future if I need any more help with my vehicle. I found a coupon online and the gentleman applied it to my final total. You guys are the best!!!!