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About Business
Valvoline Instant Oil Change brings expert Car Repair solutions to the local community in Marysville, WA, Marysville. From Oil change service, Car battery store, Car repair and maintenance service to complex Car Repair projects, they maintain high standards of service quality. Local residents in Marysville, WA appreciate their attention to detail, leading to a consistent 4.4/5 rating from 293 reviewers. By focusing on the specific requirements of the Marysville, WA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Marysville, WA and beyond.
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Google Reviews
B C
★★★★★ Tim, the lead technician, greeted me and was a perfect picture of professionalism from the moment I put my vehicle in park until my oil change was finished and I drove off. The entire staff was professional, safe and efficient. I will be bringing all 3 of our vehicles to this Valvoline shop in the future. First thing, I want to mention is that when tying my name into the computer system he noticed that the keyboard wasn't working. He started troubleshooting the issue with the keyboard but then stopped and told me that he would have my oil change started prior to fixing the keyboard. I appreciated this very much because I want to get "in and out" as quickly as I can. Tim followed the steps for the position like he had been trained well and had experience doing his job. After the oil change was complete, I asked him about the difference between having my oil changed at 3k miles vs having it changed at 7k. He explained to me that 3k is what the shop recommends, but 7k is what Toyota recommends (this vehicle I brought in was a Toyota). I just want to give kudos to Tim for doing a great job and I hope he can be recognized or given a pat on the back. It was also snowing outside during all of this, and these guys were quick, smiling and working hard. I appreciate the service! Thank you
Gabrielle Eisenhardt
★☆☆☆☆ I had my oil changed here, a day later found an oil stain on my driveway and took it back. They told me the guy under the car didn't clean up after himself, and they cleaned it. I went home and put cardboard under my car and found oil still leaking. I took my car to my mechanic and He let me know that the one time use crush washer had been reused, causing the leak. He changed it and the leak was gone. It cost me $106.00 to correct Valvolines mistake.
Kayla
★☆☆☆☆ DO NOT COME HERE!!! This place is absolutely terrible. The manager is so disrespectful and rude. The employee under my car was not knowledgeable enough to put my scrape plate back on correctly so it came undone while I was driving!! I specifically talked to Joe about having a similar issue with Jiffy Lube and this resulted in a 5 minute conversation. He reassured me that they check to make sure that everything is secure before customers drive away. Well, not too much later on my way to meet people and I hear my scrape plate skidding on the ground underneath me. Will came out to help get it completely off so that I could drive again and after an hour I was able to be back to driving but late to meet some people. Not to mention that I lost 3 bolts when it came undone. The next day I went in to get it put back on and they decided to give me 3 random bolts that they just had lying around in their shop which is ridiculous. I called and asked to talk to the manager Dave multiple times the next week but apparently he’s never there when I would call. After almost a week I finally was able to get ahold of him on my boyfriend’s phone after someone hung up on me on my phone. When I tried to ask for a refund he asked me “are you going to give back my oil and oil filter?” WHAT?! And then asked me what I do for work and said “I’m sure you’ve made a mistake at your job before”. But guess what? If you make a mistake you have to pay for that. And they did not. I never got my refund because he just wanted to give me the runaround and give me excuses and said that he would only give a refund if I gave back the oil and oil filter LOL. No “I’m sorry for the inconvenience” or “I’m sorry that we messed up and made you late” or ANYTHING. Absolutely ridiculous. I will never ever come here again. And I will let everyone I know to never ever come here. It’s not even about the money at this point. It’s about the disrespect and attitude that the MANAGER wanted to give me after THEY messed up and I had to pay for it.
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