Valvoline Instant Oil Change

SAL SOLTANI

★☆☆☆☆

Edited a year ago

Took my car for a simple oil change my car had no problems whatsoever before. The employee cracked my oil filter housing still waiting for a reimbursement or small claims court n bad reviews.i got a response from their media to explain again through email to Jamie still waiting i even lost 4 days of work and i didn’t ask for that recompense yet. By law i have to wait 30 days before i go small claims

Tina Quihuis

★★★★★

2 months ago

Professional. Great experience every time. They are very thorough explaining everything and going over options. Thank you Nathan and Celerino.

Tiffany Bell

★☆☆☆☆

6 months ago

I came in for a routine oil change like I have many times before. About 10 minutes after I left, I began smelling something under the hood of car. I figured that maybe the top wasn’t put back on where the oil goes and I might of spilled out. Once I opened the hood, there was smoke coming out of the battery and there was acid shooting out. I had to immediately go to auto zone and purchase a new battery. My battery was not looked at although it states in my invoice that it was. That battery was minutes away from blowing up and if it had been looked at, the hole that was in the battery would have been seen. I did talk to corporate and they said they would look at the recording of my inspection. A few hours later, I received a call from the manager offering me a discount for my next visit. Really? Why would I come back? I had my kids in the car with me and the lack of concern on your company behalf is absolutely ridiculous

Riley Thomas

★☆☆☆☆

a year ago

My husband took my car to be serviced for an oil change today but after returning home, upon further inspection, my windshield wiper fluid & coolant was not topped off. My coolant was pretty low overall. The invoice shows that my coolant was checked & at “ok” levels. I called to make my concerns known & the first person I spoke to said that all my fluids should have been topped off, but the second person (within their actual customer service) told me that they marked it as “ok” & if they thought it was low they would have let the driver know but in the end we’re the ones responsible for the vehicle. I honestly couldn’t believe he said that to me, considering I worked for a short time at valvoline myself & we were trained to always make sure the fluids were topped off (as the first person told me). Oh, also can’t forget how they had to jumpstart my car after the service was completed (due to unrelated issues to valvoline) & they left my entire negative battery cap off & set it on another part of my car under the hood. Thankfully it was still there when my dad was checking under the hood. I just can’t believe the service was this terrible. Certainly not worth 100+ dollars. Overall terrible experience.

Quinn Guiteras

★☆☆☆☆

5 months ago

The manager failed to resolve the problem.Hence this post. (Go to Oili.com to get faster better service.) My son took his car there for his first oil change. When he came back, he had to stop the car on the way because of sparks and grinding sound from the plate.Having not having been secured from the underside properly. When I brought the car back, they said it didn't have all of the fasteners. So the technician only fastened the two in the back. Creating a scoop out of the protection plate.... When I asked them to resolve this issue, they said they would order more screws and fix it. I waited, I called back. I heard nothing.... so now we use a company called oili.com. Were they video camera everything that they're doing as well as put things back properly and use high quality synthetic oil. Skip the driving wait. This place sucks

Rachel Felder

★★★★★

4 months ago

The manager is an honest and highly knowledgeable man. I won’t take my car anywhere else for an oil change and I’ve been coming here for years. Great customer service always!

Daniel Ureño

★★★★★

6 months ago

Quick service. Friendly people. Informative about what services my vehicle is due for. No pressure sales… just educating me and allowing me to make an informed decision. I didn’t have a coupon, but I asked if they had any… guy helping me was able to give me $10 off. Every $10 helps. I’ll keep coming back.

Sebastian Sigler

★★★★★

3 months ago

The mechanic Nathan was super nice and informative about my car. Didn’t try and up sell me, told me what could wait and what should be taken care of. Because of him I felt like it was a good place to knock out my Transmission fluid, AND radiator fluid, on top of the oil change.

Kel

★★★★★

2 months ago

Staff is always polite, helpful and handle the job in a timely manner. Prices are comparable to the dealers... But this place accepts coupons which helps with the pricing. My friends go to this one too.

Matt Tallman

★☆☆☆☆

3 weeks ago

Longest wait I’ve ever experienced, asked to check pressure in tires and did not even touch them. Wanted to add antifreeze when it wasn’t low! Did not close my hood when done.

James Dixon

★★★★★

a month ago

After the debacle with the Valvoline location in WIldomar, Ca this location in Murrieta, Ca was amazing. Somally, Celerino and the manager Kaley were great to work with. Extremely friendly and caring. These individuals took great care of my Ford Excursion.

Kristen Buck

★★★★★

3 months ago

Have you ever wanted to drop all your hard earned $$$ at an oil service branch? I drive a lot and I have 43,000 miles on a (what was brand new) 2025 Kia sorrento (1 yr old car). I religiously get my oil changed every 3-5k. I’ve been to different oil changing shops, but this one in Murrieta is the only one I will go to from now on. I had Nathan helping me and Sam was the tech, both amazing, fun, and great! You can tell what the culture is like (fantastic) and I couldn’t help but mirror it back to them. So friendly and helpful. Anyway, I was ready to do any service and drop all my money if they said I needed it, due to their friendly, helpful, and honest demeanor. This is THE BEST Valvoline and should you ever be in Nathan or Sam’s hands, you’re going to be just fine!

Brendon Parsons

★★★★★

Edited 3 weeks ago

After dozens of services that were seamless I had a service that did not go to plan. The manager Sabrice went above and beyond to make it right as soon as they were aware. Good customer service and fast response to the issue.

Troy Cooper

★★★★★

a month ago

It was super awesome I had to wait a little because they were busy and I had a person in front of me. The team let me know double checked to see what the other cars had to get done. Let me know apologize for the wait which I didn’t mind I wasn’t in a rush. Got me done quick made sure to follow up on the other things they needed to be check on, then sent me on my way. Appreciate the communication and the team work.

Audrey Trish Barnett

★★★★★

a month ago

Customer service is always fantastic. They explain everything to the tea. If you don’t know anything about something, they’ll go into depth and help you understand what it is. And everyone is so very helpful and very speedy and getting the job done.

Matthew Balestracci

★☆☆☆☆

2 weeks ago

The manager tried to change my taillights but couldn’t. He said his tool was broken but that he is the manager and has done hundreds of taillights. Anyways… I had to make him stop because it seemed like he didn’t know what he was doing. His attitude changed slightly and he kept repeating he was the manager and he has changed hundreds. Anyways…I bought the lights at AutoZone and changed them in 3 min. It’s only 2 Philips screws that have to be removed, press and slide taillights out and pull/replace bulb. Super easy. I am still trying to figure out what tool of there’s was broken since you only need a Phillips screw driver🤔. Also, this manager allows employees to show up to work in a sling shot while holding their work shirt as they step into the shop. Super unprofessional. Good luck with Maleke as your store Manager👍

Steve Nicholson

★★★★★

3 months ago

⭐️⭐️⭐️⭐️⭐️ Five-Star Service from Kayley!! I had an absolutely incredible experience with Kayley at Valvoline. She is the definition of personable and professional. From the moment I pulled in, she made me feel valued and taken care of. She explained everything clearly, only recommended the services my 2018 Chevy Silverado actually needed, and never once tried to upsell anything unnecessary. That level of honesty and integrity is priceless. Kayley represents the very best of what customer service should be. Because of her, Valvoline is the only place I trust for service. She’s a true asset to the team, and I can’t recommend her highly enough!