VIP Tires & Service

Zihan Wang

★★★★★

2 years ago

Great service! I walked in my car at around 10 am bringing a set of 4 tires. They helped me change all of them efficiently within 4 hours and completed alignment. Very satisfied experience. Charge was fair. Will definitely come back again.

Mandy Prue

★☆☆☆☆

2 months ago

Do NOT waste your time with these scammers. The tow truck driver handed them my keys and they managed to lose them in a 15 minute period with my house and work keys attached. I then had to wait over the weekend for them to "find my keys" and replace my tires. Then they tried charging me $900+ for a rim replacement I didn't need. Do NOT go here! Go anywhere else!

Sergio Diaz

★★★★★

4 months ago

Had a great experience at VIP tires. The staff was friendly, professional, and really knowledgeable about tires. The service was quick and efficient — I was in and out faster than expected. Highly recommend VIP tires for anyone looking for quality tires and outstanding customer service. I’ll definitely be coming back for future maintenance!

yvette 616

★★★★★

4 months ago

I work down the street and all of us go here whenever we have a car issue that happens to inopportunely occur as we are on our way to work- like a tire light goes on or a windshield wiper stops working. We have all had 10/10 experience every time. They always accommodate us, even though they don’t know us, and the car is ready by the time we leave work. I have actually started using them for other car repairs since the Audi dealership charges way more and not as quick.

Abby Shapiro

★★★★★

3 months ago

My car was towed in with a flat tire. I have a car without a spare. The tire could not be repaired, so I purchased one and to my great relief, it was installed right away. The service guys were really great—professional and nice. This was the best experience I could have hoped for with a flat tire!

Jen Mabray

★★★★★

a month ago

I love these guys here! They know my name, listen to what I need, help me get the best pricing, and as always do a fabulous job with the work I need on my car. I feel like VIP really takes care of my car needs!!

Rachel Shapiro

★★★★★

5 months ago

I had a great experience getting my tires replaced. I ordered my tires and scheduled the service appointment online. Someone called to confirm the appointment time and gather a few additional details. I scheduled an early morning appointment so that I could make it to work after. Unfortunately, the technician who was scheduled for first thing called out sick and the next tech wasn’t due in for an hour. That’s totally out of their control, and I appreciated that the once the tech came in, they worked quickly and my car was ready sooner than they estimated. Both employees I interacted with were so friendly and helpful. I highly recommend!

Joy Franco

★★★★★

2 months ago

Love this shop — for more than just tires. I’ve gone here multiple times over the years and the things that stand out are: kindness of the staff, quality of the work, and speed of execution. They do try very hard to get the work done as quickly as possible. I’ll definitely keep coming back here as a regular.

Claire

★★★★★

2 months ago

I drove into VIP for a check on a tire that was losing air due to a leak in the bead. They identified and repaired the leak very quickly and efficiently. Everyone was very professional and courteous, and the price was one third of what I would have paid at the dealer. Excellent service!

Gregg Rainville

★★★☆☆

3 months ago

I wish the appointment program was more accurate. I came in with a scheduled “waiter” appointment and they had no idea I was coming in and then I was told it would be 1 hour and 30 min. I then left came back 1 hour and 30 minutes later and my car had not moved. Fast forward 2 hours later and my car was ready. My other shop uses autoops scheduler and it’s a much better booking experience.

William Strachan

★★★★★

2 months ago

These guys are great! Always friendly and quick to sort out my car troubles. They're tire prices are competitive and the warranty has made my life easier on a number of occasions.

Danny Schepps

★★★★★

2 weeks ago

Fantastic experience. From start to finish we were taken care of. They were transparent, professional and prompt. Jose, David and the rest of the team were flawless. Rest assured you are in good hands here.

Josef Taylor

★★★★★

a month ago

The staff there was amazing and really friendly, I visited this location to take care of an air leak in my tire, Jose greeted me first and i explained to him my problem. Then Jose and Technician Leroy explained my problem and was able to fix it. They are really knowledgeable and are very helpful with explaining. I will definitely be visiting again for future repairs.

Brad Dykstra

★★★★★

2 months ago

Great service. They fit me in late afternoon (5pm) for a same-day emergency tire replacement. They had the tire I needed in stock and the job was done quickly and professionally. The service rep Bassil was friendly and engaging, and gave me a 10% discount too. Thanks!!

Elisabeth Dominguez

★★★★★

2 months ago

Highly recommend! I had a great experience here with their customer service at the front as well as with the technician Leroy. He was kind and honest with me, and saved me hundreds of dollars on an unnecessary brake replacement that another shop told me I needed. I will continue to be a customer here for their honesty, integrity, and amazing customer service!

Kiara Colocho

★★★★★

3 weeks ago

thank you to the team at VIP for making me remember what it’s like to drive a car with a solid brake system!! i originally came in for an auditory concern with my car and every step of the way, david made sure to bring me back and show me exactly what could be worked on and what level of importance it was. it felt extremely validating to experience that level of honesty and professionalism on my first visit and i appreciated it a bunch- bassil was extremely helpful and personable; he was able to help with the paperwork and made sure to go over what was done and explained an estimate for another service that i inquired about! i also interacted with mike and jose and they were really helpful with my questions and showed such great patience with me- you guys ROCK! brookline is lucky to have such a great shop!

Kelvin Li

★☆☆☆☆

a month ago

I want to share my experience here so more people will know what to expect before going to VIP tires. I would avoid this place because “Leroy Campbell” had such a bad attitude. First, I found them online saying that they offer free brakes check. I recently bought a used vehicle from a dealership. It passed inspection. Every time I depressed the brakes. I heard loud noises. I took my car to VIP for the "free brakes check". While I was explaining the situation to a man at the front desk. Leroy was also there. He stood up and gave me his business card and told me that he is the "super star"(so childish). Then he told me that there are "free" and "paid" brake checks. The free one is just a simple visual check. The paid one is just for them to look deeper. I said I just want the free brake check since the car passed inspection 2 weeks ago. After he looked at my brakes, he said everything was ok. He simply explained the health of the brakes to me. I asked him if he could repeat one more time so I can write down the details. He refuses and said, "I only said it once!" I was shocked for his attitude. I really don't like this type of customer service. He is just too lazy to do anything. Just sitting there and playing with his phone. Claimed to be the "super star". This is ridiculous! People need to grow up.