Walmart Auto Care Centers

Ruslan Cojocaru

★★☆☆☆

3 months ago

Very POOR customer service. waited 2h and 30 min to change tires if you're willing to wait an extra hour then is ok.

Olivia Fey

★☆☆☆☆

7 months ago

They did not secure my oil pan when I got an oil change, it was dragging on the road and during my tire change they forgot to secure 3 lug nuts. As other reviews say, nobody greets you either. Horrible and dangerous service, I will not be coming back to any Walmart auto

Chris Brunson

★☆☆☆☆

a year ago

Support, They. didn't want to serve me. They skip me over a customer who came shortly after me. Than lied and told me their tablet used to log me in ran out of battery. They also know I'm driving with bad tires, which is like creating a death sentence. Chris

Nasim

★☆☆☆☆

a year ago

DO NOT GO HERE. I made an appointment online for an oil change. When I pulled up no one came to my car the entire time. As I was waiting, a woman pulled up perpendicular to the line. I rolled down my window to ask if she was trying to get through but they ignored me and were eating fast food in the car. 5 whole minutes later she starts repeatedly honking her horn and screaming profanities at me to move my car....I was also sort of blocked in at this point by the cars to my right with limited room to move. I put my car in reverse and as I'm trying to maneuver out of my spot, the mechanic from inside came out and started yelling profanities at me as well. It was insane. I basically wasted 30 minutes of my time only to get no help and get yelled at/harassed. Terrible place, terrible service. Went to Valvoline, a mechanic came to my car immediately even with others in the line. Was in and out in about the same time I wasted in line at Walmart. Plus the mechanics there said they are constantly having to fix people up after Walmart messes up their vehicles lol.

Mon France

★☆☆☆☆

8 months ago

No wonder these people have no time and they had to make appointment for the oil change. I was there today and I see how people were there without paying because their friends work at this Walmart auto car care center. The girls were walking around the guy and they usually don’t know what the heck was going on but I know they were just having free service. I mean if you’re giving free service to certain people that’s why you’re not gonna have time to you all job that you’re actually being paid to De En people is paying their money to get their job done.

Ruslan Cojoca

★☆☆☆☆

3 months ago

Waited 2h 30min to change tires. Poor customer service.

Asia Bumgardner

★☆☆☆☆

a year ago

I ordered 4 new tires online and had an appointment a week later. Got there at 9:45 for a 10 AM appointment. Was told nobody showed up for work and they may open at 11. Waited around and still there was absolutely no communication, the employees were talking to us like we owed them something when all we wanted was answers. Around 11:30 after basically begging for help someone reschedules my appointment to tomorrow (today) but I receive an email in the early hours of the morning saying items from my order have been canceled. Highly do not recommend coming here. Unprofessional and unacceptable customer service to say the least.

Cintia Angel

★☆☆☆☆

a year ago

Today my husband change my moms oil because she couldn’t go to Walmart do to personal reasons my mom has always taken her car to get a oil change now there’s a problem and I want answers and demand to resolve the damage they cause to my moms car they never said anything to her they damage my moms car there’s holes and who ever did her oil damage it because it wasn’t like that at all , all her oil leaking and her car started to smoke

nyokabi irungu

★☆☆☆☆

2 years ago

Hello. On October the 21st of this year I went to the Walmart on Wilkinson boulevard here in Charlotte NC to purchase 2 tires for my car. When the lady associate came and asked me what I needed, I told her I need my front driver tire and back passenger tire replaced. I went there at around 1.30pm. They were fixing my car at around 5pm. The man that was changing my tires was also doing another woman’s car at the same time. He was seriously flirting and laughing with this woman and instead of checking what service my car needed, he gave me the same service he gave that woman. He changed my 2 front tires instead of the passenger rear tire. I went home and didn’t drive my car again until Monday the morning of the 23rd. That’s when I realized that what had happened. I went back to the store and no one would accept responsibility. Especially the manager who’s name is Arron I believe. He told me there was nothing he could do. That he could not magically bring my tire back and he was not going to give me a new tire. He then told me to go and look for a used tire on my own that is around $40 and bring him the receipt and the n he would reimburse me. He also told me that I can call 1800-Walmart but I wouldn’t be helped because it would just come back to him and he still wasn’t going to give me a tire. My question is why is it my job to look for a tire when they’re the ones who threw out a perfectly good one? They’re basically thieves. They replace good used tires with new tires so they can sell them on the side and leave the bad ones that needed to be replaced in the first place. The manager has no character, no integrity and no honor. He told me that he has no one above him to answer to so he basically does what he wants. He lies, speaks and moves like a boy not a man. That’s why those who work under him talk about him badly behind his back.

April Willocks

★★★★★

2 years ago

I wish I could have been able to wait till the Black Friday sales for tires but I couldn't. They were very reasonably priced at $110 each, Plus they checked and fixed a tire I already had. I was able to purchase a protection plan for the tires lifetime warranty with roadside assistance.

Bethany Cromer

★☆☆☆☆

2 years ago

Got there at 930 and waited 45 minutes to even be put into the system with only one person in front of me. Once I was put in the system I was told it would be 30 minutes. I waited an additional hour just to be told that they didn’t have the tire that I had chosen and they needed me to pick out a new one. I ended up saying never mind because it had been over 2 hours and they had not even began putting on ONE TIRE. Would not recommend to anyone, should have known better trusting Walmart with anything.

Tonia Gaines

★☆☆☆☆

4 months ago

There is always an issue (Auto opening up on time, not enough people working) not opening period

Dennis

★★☆☆☆

2 years ago

Short staffed day but only needed a tire replaced. They tried to tack on a lifetime balance and rotation service, but I didn't want that so it took them 20 minutes to get a manager to remove the charge. Next I realized they put the wrong brand of tire in, so I had to get them to fix that. Another extra charge that I didn't ask for. All in all probably a bad day for them but what a mess

Priscilla Simmons

★☆☆☆☆

7 years ago

This is the worst place ever do not go there. Was there before 7am and they open at 7 a.m. all the associate was late and then when I saw the associate he said he didn't have the key to open the door. After sitting and waiting for almost 30 minutes I left. I had an issue with my tired that I needed to have checked out so had to go somewhere else.

Khalil Yarzada

★☆☆☆☆

2 years ago

The worst experience of my lifetime. I have a great deal of tolerance for people trying to push me, but this was way over my head. A very simple oil change turned to a number of chasing different people in the 100+ F weather to find out what’s happened to my vehicle. The team member Nikki was very unprofessional and confused. Spoke to the Auto Care Center Manager Aaron, he went inside to talk to his team and walked out passed by me and was indifferent to what happened. I spent half a day for just an oil change. Never do it here, just like I will never do it again. I wish I could give zero star.

Lilian Boaz

★★★★★

a year ago

Kevin Tracey and Paul were a HUGE!!! Help. So friendly, so honest, and offered me the most cost efficient answer!! Nowhere was open here on a Sunday except for Walmart and I was a little apprehensive… but they made my day a thousand times better. Took only fifteen minutes. Thank you guys so much.

Nathan Wojcik

★☆☆☆☆

2 years ago

Needed to replace two tires. Went to the garage, there was one employee on a personal call who didn't even acknowledge me. Went to the 'customer door', which was locked and through the window was dismissively waved off. This is on a Saturday morning and they weren't busy. Went to a local garage instead and they knocked it out in a half hour. I know it's Wal Mart, but man they couldn't have been less interested in having a customer.