About Business
Auto Glass Now brings expert Car Repair solutions to the local community in Charlotte, NC, Charlotte. From Auto repair shop, Glass repair service to complex Car Repair projects, they maintain high standards of service quality. Local residents in Charlotte, NC appreciate their attention to detail, leading to a consistent 4.6/5 rating from 246 reviewers. By focusing on the specific requirements of the Charlotte, NC area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Charlotte, NC and beyond.
Google Reviews
Jack Graham
★★★★★
Edited 3 weeks ago
UPDATE: In business, mistakes happen. It is all about how you deal with them after the fact and I will say, Auto Glass Now was a pain at first, but they made right of their mistake, came out to me, and fixed the mistake instantly. They stood by their word and replaced my glass a second time and has my electronics working. Their tech was a really cool guy (not the bald guy mentioned below). Not the smoothest of experiences, but they made it right and that is what it is all about. Original: Would give 0 stars if I could. Auto Glass Now came out because I had a chip in the window of my car that turned into a large crack while it was cold outside. I paid extra to have them come to me at my office. The tech replaced the glass, but then immediately upon me trying to open my car doors, it wouldn't unlock, or unlock, and then if i didn't open the door in .5 seconds, it would re-lock. They then asked me to bring it into their shop the next day (I paid extra to not do this since I had to work during the day). They eventually sent out the guy pictured, who did absolutely nothing besides saying that it wasn't possible that the door locking/unlocking was from them (THE BCM model of a Porsche 981 runs directly through the A-pillar - which you can see this guy has ripped off in the picture). He tried to say that it must've been like that. I unlock and lock my car every single day... I think anyone with 2 brain cells would have noticed. I also have a video of this man making a call to someone at the shop who said it was probably definitely caused by them. Now they won't respond to my texts. DO NOT TAKE YOUR VEHICLE HERE EVER. Go to Mike's or ALL SAFE
Amanda Lissse
★★★
☆☆
4 months ago
Customer Service and phone call prior was top notch, I was able to get an appointment the next day, however, my appointment was not in the system when I arrived. It was a bummer because I had some things on my schedule to take care of. However, the kind woman at the desk was able to assist me and get me taken care of right away. The insulation was quicker than they mentioned! Everyone on site was smiling. The lobby to wait was small, needed WiFi to work. Lastly, it looks like you can see the wiring from my rearview mirror, which I didn’t like that aesthetic. Pros: 1. Friendly and quick 2. Goes through insurance for you 3. Same or next day instillation 4. Easy planning Cons: 1. No appointment found in the system - star 2. No wifi in the lobby -1/2 star 3. Recommended wait time of 2 hrs and 40 mins -star
Zachary Sweat
★★★★★
7 months ago
At first was a little leery about the whole set up however, I quickly became comfortable with it. Talk to the technician after that my mind was at ease. They did a fantastic job. I’m happy if I have a problem I’ll go back. It’s all good.!
javier fuentes
★★★★★
a month ago
My go to place for all my windshield replacement on my commercial and personal vehicles. The two ladies at the front desk were very sweet. Ive noticed the pricing has gone up since the last time i went but professional service with warranty i couldn’t ask for more.
Alexa Pappas
★★★★★
2 weeks ago
Wonderful experience! I got my windshield replaced a bit over a week ago now. The technician kept me informed every step of the way and my windshield is holding up wonderfully.
Arthur Deznan
★★★★★
3 months ago
I made an appointment to have the rear glass of my sedan replaced b/c mine shattered. They were the lowest price and they moved quick. Told me it would be about 2 hours and I was done in just over an hour. Staff was courteous and professional. They also guarantee this work for the lifetime of the vehicle.
Kathleen A. Morris
★★★★★
4 months ago
I was amazed at Lori's knowledge and congeniality. Not the over-powering kind, just the genuine kind. She answered all my questions. I wasn't going to travel 40 minutes to get the come to find out 2 holes in my windshield fixed. However, Lori convinced me that José was the best. And he was. He could fix them. I was ecstatic over the result. No one could have done this work better, and with a year guarantee. Anyway, it was worth the 40 minute trip. Thank you AutoGlassNow!
Dinah Williams
★★★★★
a month ago
Excellent service. Reviewed replacement windshield before installation. Manager and staff were very professional and courteous. Will highly recommend friends for similar service.
cassie folks
★★★★
☆
a month ago
Great and fast service. Everyone was very friendly. Thanks so much for your service. PS.if you have a discount code let them know before you pay.. because they will not accept it.
Turk
★★★★★
3 months ago
Great service. Very professional team and extremely fast service. I had a small chip on my windshield. These guys got me in and out in no time . Explained to me exactly what they did and how it works. I would highly recommend the team on Freedom Blvd.
Ryan Lesik
★★★★★
a month ago
Following an ice storm over the weekend, I noticed that a large crack had begun to form along the windshield of my Honda Accord. Fortunately, Auto Glass Now had the exact part that I needed in stock and squeezed me in for a same day appointment to get it replaced. The entire process took less than 2 hours and cost much less than anticipated.
Jessica Rivera
★★★★★
5 months ago
Marina and Derick were so helpful and awesome. Love this company. Great communication. They helped me out so good. Amazing service I highly recommend coming to auto glass now on freedom. I will definitely be back!!
Jennifer Ingersoll
★★★★★
5 months ago
Candy, my Fiat 500C, the passenger side glass stopped working, the AGN diagnosed the problem and advised the path forward. The fix was handled by the team to my satisfaction. AGN was thorough, reasonably priced and provided quality customer service! They went above and beyond my expectations in getting the window fixed. I would recommend the Freedom location for your auto glass repairs and replacements. Wishing them continued success!
Elaina Peeler
★★★★★
5 months ago
This place was great! I called about a cracked windshield, talked through my options with an associate on the phone. I ended up having to get my entire windshield replaced due to the nature of the cracks I had, and they helped walk me through whether it would be better to go through insurance or pay directly. I’m glad they did because it ended up being much cheaper for me to pay out of pocket. I was able to get an appointment 2 days later. I was in and out in an hour. Friendly workers, quick service, and clear instructions for aftercare. My new windshield looks great- thank you!
Joshua Shaw
★★★★
☆
7 months ago
Had them replace my windshield, but wasn't expecting to take it back several times. the installer had broken the rear view cover and the overhead buttons were pushed up into the console. There was adhesive residue around the top of the windshield and the ceiling liner was not tucked back. The installer made excuses why it wasn't right and even tried to use double sided tape to fix an air leak issue. Fortunately the manager made it right by replacing it all with a new windshield.
Jennifer Fredericks
★★★★★
2 months ago
Great customer service. I came to get my driver window fixed. They didn't have the one I needed. The wrong part was mistakenly ordered but they were able to get it from another off site warehouse.
Archie Davis
★★★★★
2 months ago
They did a great job with my windshield, they was quick and fast but did a good job on my car. The price was very reasonable And I would recommend them to anyone.
Kerry Meeks
★★★★★
7 months ago
I was first impressed by Lori (or Laurie?) who took my initial call and worked with my insurance company to ensure coverage. She also checked my vehicle in at the Freedom Drive location. She is sincerely polite and professional, and very knowledgeable. The site itself is clean with a comfortable waiting area and clean restroom. I was offered a cold bottle of water upon arrival. I was informed that the windshield replacement with calibration could take up to 4 hours, so I was pleasantly surprised when the job was completed in half that time. While I had no interaction with the gentleman who performed the work, he did an excellent job in ensuring it looked like a factory original install, with all of the ADAS working as designed. The inside and outside of the windshield as well as the cabin were clean with no evidence that any major work had even been done…Perfect…. If you need a windshield repair or replacement, I highly recommend Auto Glass Now….
DeMaris “Chef Quayvo” Goodson
★
☆☆☆☆
2 months ago
They had an amazing helpful staff and good service but they left an extreme amount of broken glass in the back of my car and I have small kids that ride in the back. Other than that I would have given 5 stars.
Jasmin Jefferson
★
☆☆☆☆
a month ago
I will NEVER EVER book with this place again. The customer service was horrible! The front desk associate has poor communication skills and is just flat out rude! I will be taking my services to Safelite where excellent customer service is the bare minimum!
