Walmart Auto Care Centers

Nick R.

★☆☆☆☆

5 years ago

The people working there did not want to be there, except for an older gentleman. Their lack of knowledge combined with their slow and horrible time of service allowed me enough time to figure out that they were not competent to work on a simple flat tire. Do not go to this location for anything service, you will die of old age or from inability to properly fix a tire.

Kasey Ortega

★☆☆☆☆

3 years ago

Arrived at the tire center to have 4 new tires mounted and balanced on our SUV. Worst customer service ever. Not one single person was in any bay having work done. Waited for almost 45 minutes with no service at all before we just left and went to Peerlrss Tire. In and out in half hour there. Never again will we do buy tires from this Walmart.

Misha Nix

★☆☆☆☆

5 years ago

I’ve never had good experiences with Walmart automotive. This is due to employees not latching my hood after an oil change, or cracking my windshield while changing wiper blades (La Junta, CO location). At this automotive site was one of them. I brought my car in to get a standard oil change, and everything was going well while the employee was getting my cars information and my own. My fiancé happened to mention that he had tried changing the oil himself but the bolt was too rounded for the tools we had (a small cheap wrench). Right after he says this, the employee jumps the gun and responds by saying they can’t change the oil, they won’t look at it, and they aren’t touching it. We were very confused because they’re mechanics with power tools that can easily get bolts off. At least much easier than we would be able to with a standard cheap wrench. The kicker is that multiple other Walmart automotive centers and two other mechanics were able to get the bolt off even though it was rounded to change the oil. But just at the sound of it being rounded was enough to immediately tell us they wouldn’t do it? We asked if they would at least look at it and he reluctantly agreed. We waited almost an hour for them to call us back and say they aren’t changing it cause they “can’t get it off”. Needless to say I’m never taking my car there again for future maintenance.

Trish Justice

★☆☆☆☆

3 years ago

Sooooooo slow! 10-minute job to fix a tire and we’ve been here an hour and a half. They are not busy at all! One other car getting an oil change. 3 mechanics and a supervisor “working”. Also pretty rude and act as if they don’t care one bit about giving good service. Go somewhere else! It will be worth it, even if it costs you a few more bucks.

Truth be told By Sessi

★★☆☆☆

3 years ago

Usually a decent place for basic needs, some men and women are new and will help you as they can . Most the time the phone rings and ring’s until someone finally answers. They can not email anything to you and are often over priced and at times do a half way job. For an example, my battery needed to be changed and was located under my front left tire.. when done the bumper came off within a week and I had to pay for someone to reattach it correctly.

rick rovegno

★★★★★

2 years ago

Very helpful staff. Selection is amazing, and pricing is beyond competitive. The only drawback is in variations of service. They may have a part but won't have tech to install. The prices make it worthwhile, though when it comes to tires or batteries, it is worth comparing to their price, and last but not least, the in store selection for anything automotive is terrific!

C Valencia

★☆☆☆☆

a year ago

Returning your battery still under warranty is a bad experience. They test it at the counter and it gives a good read and the other part is a bad read. Then they want to put it on their charger for an hour and a half. Then you call at 4:00 pm and they tell there are two batteries still ahead of your battery . So they close at 7:00 pm while I was told they would have it ready at 4:00 pm. So I called at 4:00pm. That's when I was told there's two batteries ahead of mine!!! So if they would just exchange the battery I paid for them my car would be on the road now. And I would not be leaving a negative comment

Dakota

★★★★★

a year ago

Thank you Terra for the amazing customer service. I’ve been trying to get my tires taken care of for over a week now, I may have needed to come back after my oil change yesterday but it is such a relief they are done! Thank you to the gentlemen in the garage as well for the work done.

Anonymous Anonymous

★☆☆☆☆

8 months ago

terrible customer service, rude staff, received a text that my car was ready, nobody to check me out, waited, waited, rang the bell, waited at least 20 minutes, when somebody showed up, they never apologized for the wait, not friendly. When i left, I step 1 foot on to the garage floor (oops) and was rudely told to "stay out of the garage" by another rude worker. I will not be going back.

Courtnie Sue

★★★★★

a year ago

Oscar and Caleb are awesome! I went in last minute desperately looking for someone to help me with an issue regarding my rim. They stayed after hours to help me and fixed it perfectly. They did an awesome job and I am SO grateful for their assistance. Will highly recommend them to others in the future!

Jenn de Groot

★★☆☆☆

a year ago

I went here to try to get my oil changed. One of the bays was wide open so I drove in. Then some worker there raised his voice at me and hurried over and said I'm not allowed to do that. I asked him why isn't there any signage or a chain pulled across if I'm not allowed to just drive in, like Valvoline or Jiffy Lube. He said "Oh it's an insurance thing. Most people just stop at the door. You're really really not supposed to drive in like that." I said "Okay. Please let me out. I'm just going to go to Valvoline" he said no you don't have to do that and I said nah, please let me out. so he did raised the chain in front of me so I could leave. I went right over to the South Pueblo Valvoline, 1 minute away, where they treated me with kindness and understanding, gave me discounts, and fantastic customer service. I understand I broke Walmart's policy but there was no indication that I couldn't just drive up like other oil change places. And the Walmart Auto worker could have been much kinder and understanding towards me.

Barney Terrill

★★★★★

10 months ago

Very helpful and respectful Bought a tire. As a carry out. Will put on myself Had a Walmart employee carry it out to my truck and then loaded it. That's a first. Not complaining I don't mind carrying it out myself. But without complaining.... That's a first. Loved it. To be respected like that really made my day. Shook his hand and said "Thank You!"

Ronni Owens

★☆☆☆☆

9 months ago

Bought 2 tires Toyota front on Thursday. Went back bought 4 more tires. Very pleased w the service. Sunday front drivers tire blew. I was on hold for over an hour to make arrangements to get it to them. Don't do it. The lady answering the phone needs to be retrained. I spent $400 on tires purchased. Sunday 6.1.25 @ 3:30pm

Vicki Sulkey

★★★★★

3 months ago

This is my second time that I have had to come to this Walmart service department and the guys here are awesome. They get me taken care of both times have been emergency situations meaning not planned and they are great. I highly recommend them.

Mia Halbert

★☆☆☆☆

5 months ago

I am not happy about my experience. Came here to get my oil changed. Made an appointment online just to be told I didn’t have one when I got there yet I had it right there that my appointment was confirmed. I’m not exactly sure how this is the clients issue if my side is saying I have an appointment it sounds like a tech error that they need to fix on their side… beyond that however I asked to speak to a top manager she was nice said she would be putting a ticket in to fix the issue… however when I went out I checked out and was told nothing about any problems…. I wanted to thank the workers for dealing with my frustration and confusion that I expected to come in with an appointment and before anyone says anything (I know they aren’t allowed to accept cash tips ) but I still wanted to try to give them $20 to find out AFTER I PAID and AFTER I PULLED THE TECH OVER to thank them l, it wasn’t until after I handed over cash that they informed me that my dip stick is broken. That to me is odd they wouldn’t tell me immediately at check out????… well I get home look at my dip and it’s a clean break…. I guarantee they broke it…

Airica Crawford-Savage

★★☆☆☆

a month ago

Went in today to get my tire patched. The gentleman that met me outside was so cool and nice. After an hour, which wasn’t a big deal, I walk up to the register and DJ (a manager) is there talking to a young woman. The young woman walks off and suddenly “DJ is locked out of the system”, he told me that he needed to go get keys and he would be back. DJ NEVER CAME BACK. After 15 mins one of the guys from outside comes in and I asked him where the other guy went and why he didn’t return. Three other customers had come and gone in the time that DJ was missing. I told them I wasn’t sure where he went but told them what he had told me. It’s absolutely RIDICULOUS that this man wears a managers shirt. I won’t be back regardless of what’s happening with my car. Other than the gentleman that helped me in the beginning it was an absolute nightmare of an experience. Customer service out the window. I wish I had the name of the guy that helped me first bc he got them the two stars I did give them. SMMFH. The fact DJ runs off whenever he feels the need bc it was clear he was chasing after a young lady to continue to flirt is wild. The min I told the guys outside that a manager took off on me they knew immediately who he was and provided his name DO BETTER DJ 🙄

Ansel Pineiro

★☆☆☆☆

a month ago

When I arrived for my oil change appointment they asked me if I could go to Autozone to pick up a filter. Apparently the last guy who brought his own filter didn't get the cost of the filter subtracted from the price. Seriously, how can anyone think this is acceptable?