Wayne's Service Plus

Derek Marsano

★★★★★

2 months ago

A longstanding problem with my 2007 Acura MDX could not be diagnosed by other shops, who relied solely on codes in the onboard computer to guide their repairs. Mike at Wayne’s used his master technician experience to detect a faulty ignition switch that did not present a code, which he replaced and fixed the problem. You will not find better auto experts or nicer and honest people (hello Trish and Paige) than at Wayne’s. FIVE STARS and thank you!

Alexx Camila

★☆☆☆☆

2 months ago

If I could give it negative stars I would. This morning my husband called for a quick quote and the lady explained the diagnostic fee to look at it, he let her know we already know for sure it’s just the starter. She said we’d have to bring it there to have them look at it to find out which starter etc. when I had him call back because she should have been able to give him a quote on the starter by the make and model the lady straight up told him I don’t have time for this and hung up on him. When he called back again and told her that was rude she proceeded to hang up on him again. I would NEVER EVER recommend ANYONE to call or come here to have your car serviced if that’s what they call customer service. They should absolutely be ashamed of themselves. Great job lady.

Alexis Claytor

★★★★★

2 months ago

Excellent customer service. I truly appreciate how the people at the front desk answered all of my questions and helped me find the best solution within my budget. They’re incredibly knowledgeable and communicated effectively with me every step of the way. I highly recommend checking them out for your next car maintenance service.

Samantha Clark

★★★★★

7 months ago

Wayne’s Service Plus is hands down the best auto repair shop I’ve been to in my 13 years of car ownership. Every experience here has been excellent. They’re a small business that treats customers with professionalism, honesty, and genuine care. What sets them apart is their trustworthiness — they never try to sell you things you don’t need, and they even help you find ways to reduce costs when possible. I really appreciate how they take the time to explain which repairs should be done right away, which can wait a few months, and which you can hold off on. That kind of transparency and guidance is rare and so valuable. On top of that, their work is top-notch, and the whole team is friendly, responsive, and easy to work with. If you’re looking for a shop you can trust completely, this is the place. I wouldn’t take my car anywhere else at this point.

Sandra Sasso

★★★★★

5 months ago

I have been a returning satisfied customer for decades and would give this auto repair a "five star thumbs up". Found Trish and her team completely trustworthy and always willing to discuss what needs to be done, the cost, what service can be done at a later date; and more especially what is not needed -(they work with you). Wayne's deserves a gold medal for auto repair services..

Ginger Hankins

★★★★★

6 months ago

Happened upon Wayne's when I got a flat tire while traveling. Excellent, fast service in a real family atmosphere. I can't recommend highly enough!!!

Tristan Noone

★★★★★

10 months ago

By far the best mechanic experience I've ever had. The staff is so friendly and their communication process is unmatchable. I got a full write up on all the work that my car needed done immediately and upcoming maintenance. They even sent detailed photos of the actual parts that needed servicing of my car on the lift. Never have I seen such transparency and great customer service from a mechanic shop. More mechanics should recognize how Wayne's does business and catch up to their model. I will certainly be using them for all of my future services.

Tony Smith

★★★★★

2 months ago

Wayne’s is the best place for car service in Providence. They are the nicest people you could choose to work on your car. I wouldn’t go anywhere else.

Noah Enobakhare

★★★★★

7 months ago

Couldn’t ask for a more trustworthy business. Detail oriented, transparent, and honest. Estimates and pictures were provided prior to any services. Trish & Paige maintained open communication the entire time my car was there.

Jordan Monstrelis

★★★★★

2 months ago

Fantastic customer service. You really feel the family owned business vibe. I will continue to go to Waynes for my regular vehicle maintenance . Thanks again!

Angelo Rombley

★★★★★

8 months ago

My first experience was great! They fixed a wireless key issue I had that a previous tech couldn’t fix. They explained in great detail the issues and tried to save me money where they could. I highly recommend their services. I will be back to continue my future car maintenance with them.

Nanor Antreassian

★★★★★

11 months ago

Wayne’s Service Plus was hands down the best auto body experience I’ve ever had. They were super quick with updates, helped me prioritize repairs based on my budget, and made the whole process easy. My car was ready the next day, and they even gave me a clear breakdown of the work I held off on. I’ll definitely be back!

Hannah L

★★★★★

11 months ago

My husband and I first tried Wayne’s Service Plus this past December on the recommendation of a neighbor and had a great experience. Trish and her team were quick and thorough, with some of the best communication we’ve ever experienced from an auto shop. When their courtesy inspection revealed some other deferred maintenance, Trish patiently walked us through the various options on the phone and followed up in writing. There were no pressure tactics, and she gave an honest assessment of what work was more urgent and what work could wait. Everything was done promptly, pleasantly, and at a high quality. The icing on the cake came this past week when we experienced a repeat of the issue that first brought us to Wayne’s three months ago. Trish told us that they guarantee their work for three years and would not charge us for any additional labor to make things right. Now that is the type of business we will happily support for years to come! What’s more, when a complication arose during the repair, Trish went above and beyond to make sure we were treated fairly: She insisted on giving us the part for free, and wouldn't take our money even when we tried to offer partial payment. Truly A+ customer service!

Justan Baker

★★★★★

a year ago

Wayne’s was phenomenal to work with. They do very thorough inspections, and their documentation includes photos and detailed descriptions. They were able to diagnose what was keeping my car from running, and they completed the work quickly. They even provided a loaner car at no extra charge while I waited for them to finish repairing my car. Trish did an excellent job answering my questions and keeping me updated while my car was being worked on. Great, friendly service all around.

Paul Dindy

★★★★★

a year ago

I was very impressed with their level of service. It was obvious that they worked very hard on our car and probably spent more time diagnosing our issue than we were charged for. I will most likely use this shop again if we need any big work done.

Ann Lammers

★★★★★

2 years ago

Wayne's Service Plus was recommended by the supervisor of the AAA technician who replaced my battery last night. I could not be more pleased by the service and feel they are 100% trustworthy. I signed up for their online service which will notify when I need to make an appointment for maintenance. My husband handled the maintenance of our cars and he passed away last month. It's nice to know I have Trish and Wayne's service staff to take care of my car. It's an old Toyota Scion and Trish assured me that it was not yet time to get a new car. I've recommended Wayne's Service to my son and his wife who live in Rhode Island. THANK YOU!

Michael Kutschke

★★★★★

a year ago

Wayne’s has been reliable every step of the way in caring for my Honda. They are trustworthy, forthright, friendly, knowledgeable, and do excellent work backed by a warranty that is actually meaningful. It is difficult to find these qualities in the service industry these days and their commitment to these values will earn my business every time— it is worth every penny.