West El Cajon Automotive & Transmission

Daniel

★★★★★

6 months ago

Fantastic service and experience from west el cajon automotive, Ken who helped me was great and very informative. They even set up a shuttle service to and from my house during and after the repairs. Top notch customer support.

Anisabel Santamaria

★★★★★

8 months ago

I can’t say enough good things about West Automotive Group. I had already taken my car to several locations and was not satisfied with their responses and I felt I was getting taken advantage of. Unfortunately, mechanics have a bad rap, however Ken made me feel very comfortable with what was the best thing for me and my car. I right away felt comfortable and secure with this company. Ken had great communication with me throughout the process and the price was reasonable. Thank you guys for taking care of me. I would recommend them 200%

John Skinner

★★★★★

4 months ago

These people have a gold standard equivalent to a dealer where you would buy your car. Without the bs. Slightly over priced but I guess that buys you piece of mind. A good experience with promises kept.

Erin Nelson

★★★★★

6 months ago

Best AC and oil change shop in San Diego. Great service! Ask for manager Ken at the west El Cajon location. It’s worth the drive! ken is straight forward, responsive, aware and timely!

A B

★★★★★

7 months ago

Needed service for my car and wanted to stay local, so I tried this auto repair. Chris called me after the initial inspection and gave me an assessment of items that needed attention, explained everything in detail for me to understand the issues. I feel very glad to have found a service that is in my town to keep me from having to drive all across San Diego for reliable service.

Jerry Merriman

★★★★★

7 months ago

2006 Jeep Wangler main seal replacement, steering box and cracked fill plug well in transmission. Rusty and frozen bolts made it all harder. The the service tech Chris and the mechanic were great. Very happy with results.

Peggy Bailey

★★★★★

7 months ago

Excellent customer service. Ken was extremely helpful and ensured the process was well communicated. Much appreciated. Jesus the shuttle driver is a very friendly and competent driver. He has excellent customer service. Overall I am very happy with the experience. I will recommend them to family and friends.

IGOTTAGUY AUTOSALES

★★★★★

2 months ago

Major oil leak in 2011 ford flex. Staff is very knowledgeable and nice. Communication was on point. Fast and trustworthy

Me mysel and I

★★★★★

4 months ago

I stopped in with no appointment. These guys were able to do an oil change and i was back on the road in no time.

Joel Smith

★★★★★

7 months ago

They put the ZOOM, ZOOM back in my 2015 Mazda CX5. I put off doing the major maintenance on my vehicle for several years due to health issues. I knew there was lots to catch up on and very happy I brought my car to West El Cajon Automotive. They gave me a thorough inspection and helped me prioritize what issues needed to be done soon and what could be done later. I feel like I got the best quality and value for the work that needed to be done. Glad to know that my car will be a little safer. Best part of all, they offered to drive me home so I didn't have to wait in the shop. Great team all around, glad to know they exceeded my expectations and lived up to the reputation from others.

SBC SBC

★★★★★

Edited 10 months ago

West Automotive Group in El Cajon replaced my transmission and honoured the warranty. Fast service. Just about any automobile needs. Open early, shuttle service complimentary for those off to work or home. Good group of guys. Very impressive shop. I'll use West over the dealership all the time.

Debbie Talamantes

★★★★★

2 months ago

By chance I was looking for an automotive repair shop and a commercial for West El Cajon Automotive & Transmissions came on, did a little research of my own and took my car in for service. I found the service personal to be courteous, professional and willing to take the time to answer any questions I may have had. I for sure will be returning for any future car repairs.

Danny “Ringleader” McKinsey

★★★★★

2 months ago

Most efficient protocol ive ever seen in an auto repair facility. Professionalism is shown at the service writers desk, to the phone calls to the pick up and explination of the work performed. My F-350 has not run/stopped/turned this well since new! I am amazed!

Leticia Talks

★★★★★

5 months ago

I can see why West El Cajon Automotive and Transmission gets such high ⭐️ ratings. I went in for a check engine light. Turns out their diagnostic machine is extremely thorough. Not only did they tell me that my car has a recall for this specific issue and they referred me in all honesty to go to the dealer first and then come back for any additional repairs that are needed. They inspected my car and made great recommendations for standard services and maintenance. I will definitely be coming back. I appreciate their thoroughness and honesty about pricing, what they can do and how they can help. Thank you so much, highly recommend!

A g.

★★★★★

Edited a month ago

First time visit to West El Cajon Automorive. Great customer service. Well trained automotive technicians. Communicated repair issues and recommendations. Provided status updates and prompt repairs. Excellent customer experience. Highly recommended. Very satisfied! I was offered a shuttle service pickup from my home upon completion of vehicle repairs. Shuttle driver was very prompt and very couteous and professional. Excellent driver! Extremely satisfied with entire experience! 5 stars! A. Sainz. 2/20/26

John Smajdek

★★★★★

a month ago

Ken and the team did a great job on my vehicle. After assessment, he outlined my options, and with no pressure, we moved forward with a good plan, and the car was completed the following day. She’s running great again. Thanks.

Marcia Wood

★★★★★

3 weeks ago

Joreal is outstanding! I was in a desperate situation with my car needing major repairs and he was able to work with me to ensure I got back on the road. They are honest, reasonably priced, have excellent communication on the process and updates, and their work is excellent. I would highly recommend them.