Caliber Collision

Andy Chavez

★★★★★

a year ago

I recently had my Ford Raptor Ranger repaired at Caliber Collision, and I couldn't be happier with the experience. From start to finish, the team provided exceptional service and demonstrated a commitment to quality that exceeded my expectations. There was a small roadblock with a part, but the Caliber team handled it with incredible efficiency and made it happen. Nothing they couldn't handle! I want to especially commend Matt Thomas. His communication was outstanding; he consistently kept me informed about the progress of the repairs and proactively addressed any questions I had. Matt's ability to take charge and efficiently coordinate the entire process was truly impressive. He's a true professional! Tony also deserves recognition for his dedication. He and Matt stayed late on a Friday evening to ensure my truck was completely finished and that I had all the necessary paperwork – that's going above and beyond! I also appreciate Adrian, the GM, for his professionalism and understanding. He ensured a smooth repair process. And thanks to Alfonso and everyone else involved; the quality of the work is outstanding. My truck looks fantastic – like new! The attention to detail is remarkable. Thank you, Caliber Collision, for a truly positive experience. I highly recommend their services!

S B

★★★★★

a year ago

I had an excellent experience with Caliber, thanks to their outstanding customer service. Alfonso went above and beyond, treating me with dignity and respect throughout the entire process. He took the time to clearly explain everything that was happening with my repair, which I truly appreciated. What started as a stressful and difficult situation became so much easier because of his care and professionalism. Caliber turned out to be the best part of the entire accident experience, using their exceptional customer service skills to create a smooth and supportive environment. I highly recommend them!

Hazel Arceo

★☆☆☆☆

2 years ago

If I could give 0 stars, I would. I brought my truck in for insurance body work repairs. The whole right side needed repairs so when they pushed back the initial estimated completion date, I was ok with that. After that, they kept pushing back the date for various reasons, one being that the right side mirror had gone missing. Another excuse they gave me was that they didn’t have enough clear coating. Two and a half months later, I’m able to finally pick up my truck. But it wouldn’t start! The battery terminal connectors were all scratched up and one was missing a screw so it was loose. I brought it to my mechanic to test the batteries and maybe get the screw replace and they found a rag ON TOP OF THE TURBO! It was burned and smoking! If I drove my truck further than that, it would’ve caught the whole truck on fire. Communication with the estimate adjuster, Trevor, was fine, but I will never get body work done with Caliber Collisions again.

ShVaKrWn

★★★★★

a year ago

Rudy and Matthew went above and beyond my expectations! They kept me informed every step of the process, explained what was needed in laymen terms for me to completely understand and their commitment to their craft, dedication to customer satisfaction and conduct during my repair work was par excellence! Their devotion demonstrated great integrity. When I first gave them my car to repair, I told them of a very unsatisfactory repair from another Caliber facility that kept me from wanting to return for 17 years, but something told me to allow them this opportunity, and I’m so very proud of the care I received. Thank you Rudy and Matthew for restoring my faith in Caliber Collision.

Maria Torres

★★★★★

a year ago

I took my vehicle to Caliber Collision on 11/18/24 for repairs. They stated that my vehicle was going to take 2 weeks to repair. They are really good on updating you everyday on the status on the repairs on your vehcile. Within one week I got my repairs done and got my vehicle back. The employee's of the shop did an excellent job on the repairs of my vehicle. I will 100% recommend this shop to my family and friends. Thank You Caliber Collision!!!!

Kathy Hays

★★★★★

a year ago

The entire staff was friendly, genuinely concerned about getting my car repaired and back to me as soon as possible. I can't say enough about how helpful they were! Randy called me often with status reports on my car and explained everything that was being done. The manager, Matt, made me feel cared about from the moment I walked in and even drove me home to get my driver's license, which I had inadvertently left behind after filing my insurance claim. Another staff member drove me to Enterprise when they didn't pick me up in a timely matter. I would highly recommend this facility for your car repair needs - my car looks like new!

PVIC Manager

★★★★★

a year ago

Quality workmanship and professionalism every time. I swear my car looks brand new when they are through doing the work. With two holidays in the middle of the week I thought I wouldn't get the car back before their promise date but not a problem. Right on time and looking great.

Jerry Del Colliano

★★★★★

a year ago

These guys were able to get my car repaired quickly and off-site (good for European cars) and back within two weeks. They helped get me back on the road as I was moving out of town. Very cool. Thanks Rudy and Mike!

Edmond Lewis

★★★★★

Edited a year ago

The quality of the workmanship at Caliber Collision is truly top-notch. My car had significant damage, and I was concerned about how it would look after the repairs. However, the skilled technicians exceeded my expectations. The repairs were completed ahead of schedule, and my car looked as good as new. The paint job was flawless, and the attention to detail was evident in every aspect of the work.

Grace Grijalva

★★★★★

2 years ago

Randy was absolutely phenomenal! If I could, I would give them 10 stars. He was so great at keeping me updated and communicating with me throughout the entire process of my car being at Caliber Collisions. He was also so kind and empathetic as I went through the process of repairing my car. Before I left, he ensured that I was happy with the repair and told me that my satisfaction was his priority. I would recommend Randy and this Caliber location to anyone I know! Thank you Randy and the team.

Kelly Lynn B.

★★★★★

2 years ago

Outstanding service! If I ever find myself in need of repairs again, this is where I will be taking my car. The repairs were done in a satisfactory timely manner and I was updated during the whole process. Trevor was my main contact and walked me through the process of getting my car back to “like new” condition. I feel safe with the repairs and have so much trust in this shop. I would highly recommend getting your repairs done here. Great work!

christian valdez

★☆☆☆☆

10 months ago

It was an insurance claim and they rushed the fix. I was out of town when it was ready and told them give me a couple days to return to look at the repairs. Instead they called my mom even when the car isn’t in her name at all, and dropped the car off to her without my authorization or notifying me. Because of this my insurance stopped paying the rental I was in and I was left to pay everything out of pocket. This gave me problems with the insurance company and the rental company. Very unprofessional Alonzo.

Garrett Laudermilk

★★★★★

a year ago

Matthew Thomas was awesome! His customer service was outstanding, he was attentive and caring the whole time. Answered any questions that popped up and ensured the work was done in a timely manner. Definitely recommend this caliber collision!!

Jan

★★★★★

2 years ago

The level of customer care at Caliber Collision-El Cajon (especially if lucky enough to have Trevor Davidson heading up the repairs), just can’t be beat! Once my car was at their facility and throughout the repair process, Trevor made sure I was brought up to date each step of the way. He answered my questions thoughtfully, made sure I understood and never rushed, and seemed genuinely happy to be helping me. He made sure to tell me what an amazing job his detail person did on the interior of my car and was excited for me to see it ~ boy was he right! No exaggeration; it looks better after leaving this shop than when I purchased it about two years ago at Car Max!! With all the complaints from people these days, I thought it would be nice to hear feedback from someone who absolutely couldn’t be happier with their staff…. especially the kind and helpful professionalism of Trevor. I felt kindness and personal attention while my car was in this shop! Respectfully, Jan

Anayeli Delgado

★★★★★

2 years ago

I brought in my truck for a repair and paint. The shop was great and everyone was extremely friendly. Michael made the process simple and explained everything well. He worked on my car to make sure the process was quick. He even called me on a Saturday, when the shop was closed. I was always able to speak someone when I called, including the shop manager Dale. This was a great experience. My truck looks great with the repair.

Angela R

★★★★★

Edited 2 years ago

Great customer service. Thank you Trevor and team. I called Trevor about another issue and he offered immediate help and wash so helpful! Highly recommend this place!

Julie Sherman

★★★★★

a year ago

Caliber Collision provides great customer service. The guys take great care of me everytime I've been there. It's hard to find good people like Rudy and Tony so i appreciate them and will never go anywhere else! And not to mention my truck looks newer than when i first brought it in ... im a happy girl!