Audio Shack

Rebecca Russell

★☆☆☆☆

2 years ago

This place is here to SCAM and take your money before even providing you any service. My husband had a $800 job they quoted him. (Adam) When he went back they said they needed $100 deposit to make an appointment he refused to pay the $100 to make appointment. My husband replied what if you damage my truck or do something wrong ??I’ll pay once it’s installed. They said ok but pushed for him to then leave a $20 deposit which he reluctantly did. I said that is NOT normal practice to pay for an appointment and called to cancel. Left message to cancel then called back to request our refund from this shady company. He double talked saying “i don’t know what you mean”. I said it’s not normal to take money like that prior for an appointment?? You didn’t order anything for him it’s a service and you haven’t supplied it. He continued to double talk making no sense. I said I want our money back he refused said you can have store credit only. SCAM ARTISTS AT WORK HERE GO ELSE WHERE! He before hanging up said I don’t know why he didn’t call. HEY ADAM, he didn’t call you because I was onto your scam and wasn’t about to give you our money after you just ripped us off. Had you returned our 20 bucks and showed good faith we might’ve been back but you displayed just what I suspected SCAMMERS! Check BBB Complaints, they have MANY!

Harley Hall

★★★★★

a year ago

Adam from Audio shack was very helpful and insightful when it came to all of my audio needs. Other audio stores often try to up charge where here at audio shack getting a system within your actual budget is attainable! Come to audio shack for quality customer service, audio and tint related products.

alex

★☆☆☆☆

a year ago

bad installation, bad customer service, the craftsmanship is terrible. when they put in my stereo they hacked the adapter plate and it sounds horrible. They siliconed the antenna on the outside. They used to be so good i bought 4 stereos from them and they have gone downhill and they DONT CARE ABOUT THEIR CUSTOMERS!

Ppenelope Vonswinkle

★☆☆☆☆

Edited 5 years ago

This place is a joke!!! This is the inside of my car after window tinting they did. All they want to do is drain your wallet and lie about what theyre installing in your car. DONT WASTE YOUR MONEY THIS PLACE IS DOWN RIGHT SHADY

Gary Bowers

★★★★★

a year ago

Called ahead of time to compare prices and got Khalid who was very helpful and honest with everything. Came in the same afternoon and Adam helped me out choosing and setting up a new head unit and subwoofer with all the hookups! Once you have a nice sounding system, anything stock just isn't the same. Earned a new customer for sure!

Justin S

★★★★★

a year ago

I needed a couple LED lights in some door handles that are difficult to see at night. It was a tedious little custom job in a bit of a tricky place, but Adam and the guys did clean work and I am really happy. They also replaced a couple interior trim pieces. Everything is clean and tight. Thanks for coming through for me, Audio Shack! See you next time!

Diaz0503

★★★★★

11 months ago

This place kicks ass. Had been going to a different shop and had several issues with my system. Took it to Audio Shack and they dialed it in. My shit sounds 101% better. This place does good work.

Dave Quinonez

★☆☆☆☆

a year ago

LIARS, stay away from this place , the guy at the front desk is a total and complete liar, I take my work truck in for a new system and back up camera . The guys started with a 1000 dlls quote, and I added a few other things . Well it goes up to 1500 then I added tinted windows . He quoted me 1600 out the door . And he promised the truck would be ready in 1 day, so I agree. I drop off the truck at 930 as they opens , at 550pm, I start heading there , he calls me as I am leaving my house to go pick it up, and tells me it's not ready, instead of apologizing, or giving me a discount t or something, he proceeds to argue with me . This place has no ethics, they do t keep there word, so I cancel my job I had for the morning and give them till 11am the next morning, they did tint the windows as it was part of the deal. I don't have the time nor the energy to deal with this business ever again. ALSO, I come in and not even a good morning from the guy, horrible customer service, you done get a second chance at a first impression..... STAY AWAY FROM THESE LIARS .....

Diamond Gaming

★★★★★

9 years ago

Zack really took care of me, got a new deck, amp and 12 in kicker for a really good price and same day installation. Had one issue with how the box was sitting in the trunk and he hooked me up and threw in some dynamite for the license plate rattle!!

David Raponi

★☆☆☆☆

5 years ago

initially was really happy with the outcome of the $2000 system in my new car until I realized what a horrible mess they left all over the interior of my car from the window tinting. Super unprofessional to stain and ruin multiple areas inside my BRAND NEW car. Pretty disappointing not to mention more $$$ out of my pocket to have the inside cleaned professionally due to their screw up.

Rick Martinez

★★★★★

5 years ago

I have been going here for a while. Alex has tinted two of my cars and has helped family members and friends with stereos and tint. As for issues, any that I have had he has worked with me to resolve in a timely manner. I.E. bubbles in tints etc. I know you cant please everyone and I know everyone has a bad day, but I dont understand the negative reviews when it comes to Audio Shack. Me personally I contacted audio shack through yelp, because of the reviews they have and I have not been disappointed yet. But in all fairness like I said before people have bad days. Rather its the customer or the person behind the counter. Either way to those who were not satisfied I'm sorry but to the persona behind the counter, sometimes you cant please them all.. ( or maybe you had a bad day as well.)lol All in all, my two cents are these guys are pretty good. But dont get me wrong if I got screwed I would definitely update this but so far I'm thankful and I have worked with Alex enough, that I feel if there was an issue he would do his best to resolve it and I feel he would be that way with you within reason of course. #Imhappywithmytint!

Maria Robinson

★★★★★

4 years ago

Amazing work staff were friendly and answered all questions, as well the price we were given was a lot more affordable then most places we looked at. We had our Dodge 2018 set up from head to toes and it sounds amazing! We scheduled day of installation took a few hours and before we drove off they took the time to answer any maintenance questions. Will be going back to take my other car to get a better sound.... recommend this place very much 👌

B

★★★★★

6 years ago

I love this shop! One stop. Alex is the man when it comes to knowledge and professionalism. The work and quality of materials used is worth it! They really make sure you get what you want. No up sell of things you don't need. And never pushed to something you don't want. There tint quality is on spot. I always recommend my family and friends to this shop. They truly are like family when you leave that place. They take care of your vehicle. Shop is easy to spot from the main street. Food places near by if you want to wait for your car. Alex great job!

Vanessa Hayes

★☆☆☆☆

3 years ago

One star is being courteous, took my car here to have two front windows tinted. When I picked the car up I right away noticed multiple bubbles, I showed them and they reassured me that they will go away as they dry. I was told not to roll the windows down for 3-5 days. So just to be safe a waited the full 5 days. And right away a heard crunching. See attached videos. I called and they said they would not refund, would only re do it. I am extremely hesitant to let them re do any of it at this point. I am extremely disappointed in this type of quality.

Israel Garcia

★☆☆☆☆

a month ago

I don't recommend them they gave me a receipt to do the job for my motorcycle. gave them a cash deposit to do the audio system on my motorcycle for a fair price i get a call from them the next day and say they can't do the job for the Price that we agreed on with a receipt.so I tell them okay I'll be there in a few minutes to pick up my cash money I gave you guy's yesterday they said ok will be here. When I get there we speak the Manager raises his voice and says they don't have my money that I gave them yesterday that doesn't make sense I don't recommend them at all.....

Dr. Abadi

★★★★★

7 months ago

I had a new head unit installed at this shop for my 2003 Eclipse, and I couldn’t be happier with the experience. The job was done quickly, and the installation looks clean and professional, the head unit fits perfectly. I was even able to get it all done during a workday, which was super convenient for me. The team clearly knows what they’re doing, and the whole process was smooth from start to finish. I’d definitely come back here for future work.

Arash Aryana

★★★★★

4 months ago

Trusted Adam to design and install a sound system for my classic Porsche 911 and I couldn’t be any happier. Seamless install by his technician, Javier. Everything was done professionally and so clean. 100% recommend Audio Shack as one of the premier shops in San Diego. A+