West End Auto

TheDoctorProject

★★★★★

3 years ago

West End is always spectacular... best prices around and super friendly service!

Carl Buttenschon

★★★★★

5 years ago

Been my mechanics for years, great prices on repairs and very knowledgable with vehicles...

tanya nicholas

★★★★★

3 years ago

Always fair price family owned over 40 years amazing people. Stand up place

Chuck

★★★★★

2 years ago

Nice people. Good work. Can't say enough about this place. 5 star for sure

Taylor Dote

★★★★★

6 years ago

Amazing place to be serviced with great people. Perfect prices. 10/10 will always recommend.

Denise Sinclair

★★★★★

9 years ago

Love my SUV that I bought from them, and anytime I have a question or need service done they are right on top of it!!!

Renee Hart

★★★★★

4 years ago

Although I had to go here due to my Jeep being totaled, they were very kind and assisted as much as they were able.

A Hall

★★★★☆

9 years ago

Brought a car here, 6 months so far no problems. I also come here to get serviced and never been overpriced or ripped off.

Joanne Lyons

★★★★★

4 years ago

I went here with my vehicle they fixed it for a low price and fast great place to go very professional thank you for helping fix my car

trebel76

★★★★★

2 years ago

They are a great bunch of guys down to earth very fair on their prices.

Denise Williams

★★★★★

6 years ago

This is the only auto repair shop I trust. They are honest, fast and get the job done right the first time. Very accommodating . Very fair pricing

Robert Green

★★★★★

Edited 3 years ago

If you are able to drop off your vehicle early please do so the are very busy but they an awesome crew of mechanics and the prices are reasonable

Tom Washburn

★☆☆☆☆

7 years ago

Brought vehicle in for a bad mass air flow sensor on 4/6, told they were going to order one. It is now 4/27 I've called multiple times each week only to get a run around. No-one seems to know if the part got ordered or not. But "they will call me back and let me know"... 3 weeks no return calls, no sensor, nothing.

Jackson Marshall

★☆☆☆☆

5 years ago

The absolute worst place to get your car worked on in New York state. They passed my car with only two posts on the front two tires cracked and broken rotors which at any time could have hung up my calipers and sent my car off the road. These people and shultz's used auto sales where the shadiest people I've ever dealt with as in buying a car and getting it fixed. If you have anyone that you love riding with you or children in your car do not take it here do not buy cars here and I wouldn't recommend doing any business with these people.

Ashley Ellsworth

★☆☆☆☆

4 years ago

Horrible experience! My vehicle got towed there after being crashed into, and they took there sweet time to make profits off my insurance company. I've called them many times asking them what was going on with my vehicle since the accident, and got no answers.. just oh, we'll get to it. Poor communication. Very unprofessional. My vehicle sat there for nine days with no answers for me. I just wanted my vehicle out of this place so I asked for it to be towed, and they charged me out of pocket $400.00 for a tow from Oriskany Blvd in Utica to York Street in Utica... while collecting the money from my insurance company. Just awful! The tow guy Dave is nice, but the rest are something else.

Donald Dutcher

★☆☆☆☆

a year ago

Very unprofessional on the phone . When speaking to the guy about my car he makes the place sound like they don't care about you or your car and that when they get to working on your car they get to it and if they can't figure out what's wrong with your car they move onto the next car and go back to your car at their convenience . I'd give no stars but I had to pick a star to leave feed back about this place . Best advice I can give is take your car somewhere else cause your car ain't a priority if they can't figure out whats wrong with it .

Rebecca Doolen

★★★★★

a year ago

Always reliable! True to their word. Best mechanics in area. Great family owned business and they are always there in a pinch. Always give great options and never try to upsell on things you don’t need!