West Texas Windshields

Blank Blanky

★☆☆☆☆

7 months ago

They only prioritize you if you stay there, told me it would take an hour and they said I could go home and wait for a call. 4 hours almost 5 hours later I called to see what was going on was put on hold for 17 minutes, I hung up drove over there and saw it wasn't done yet. I went in and said I was just going to wait cause they were near closing, tech comes in and asks her which one should be done first... I could hear her whisper to him do his cause he showed up. Waited basically my whole day on this I had stuff I needed to do and go to work.

Bryan Morvant

★☆☆☆☆

5 months ago

Tried to get chip repaired and was told by the secretary it couldn’t be fixed. Then gave me a quote for over $900 for replacement. Went down the road to Flores who fixed it where it’s barely visible and total replacement cost quote was only $400. Not sure of the ladies experience but seems their more about trying to get money for a new windshield instead of actually fixing a rock chip.

EIGHTBALL CAPONE

★★★★★

3 years ago

Staff there amazing.. the young lady that checked me out awesome. Awesome. Her co-worker, to her right, awesome as well. The youngsters installing the glass are precise and know how to do they're job correctly. They actually had both my windshields in stock. I got there 20 min. Before my 1600 appt. 3 gentleman jumped on job immediately, had 2 new windshields in within 45 minutes. My recommendation is, if your anywhere in the Permian basin, these are definitely the folks you want. They call it a headache rack, but truckers,if you have a dropvisor. It's an extra 95$. They keep peterbilt,western star,kenworth,and freightliner windshields in stock. You won't be disappointed..

JUAN TOVAR

★☆☆☆☆

Edited a year ago

Had to go back 3 times to fix an air noise coming out of the new window they installed. The air noise is still making whistle noises. Missed placing back the screw from the seat belt. This was the rear window of my pick up. Did not like the service provided for the price. They did some lazy work. Not professional at all. Not to mention the attitude from the ladies up front. Update, reply to owner. For some reason I was sitting in the back seat today and noticed it still has that noise. Theres nothing to be confused about. Its annoying that I took the truck 3 times and still have an issue with it. Its supposed to be a professional shop. Not a confusing task! Update. Got a call from them my window was under warranty, so they replaced my window. Ricky took care of us great guy, great customer service. From the front desk ladies where so professional except karla she seems to have attitude problems, rolling her eyes at us. A little training on customer service would help alot on this business.

Maichel Roshdy

★★★★★

4 years ago

Great Service. Very Experienced. Will replace Glass others too incompetent or too lazy to replace (hint hint....Safelite odessa....). Prices same as Safelite Odessa with 10x better service. Must bring car to the shop.....but they took me home. EXCELLENT!

Alexandra James

★☆☆☆☆

9 months ago

Save your money. Find someone or somewhere else! Fixed a rock chip and less than 12 hours later it cracked more!!! and if you call back to have it fixed they will say sorry out of luck. Even after I walked out to my car I went back inside cause it looked like crap. Also I heard a guy in there say he paid 700$ for a windshield and now that it's safelite the same windshield is 1500$. Stunned Reg Flags!! Will never return, what a waste.

Ryan Jojola

★☆☆☆☆

3 months ago

The most expensive, and most troubled. It's as if mr. Avery is making this business fail on purpose.

connie sanchez

★★★★★

a year ago

Such a blessing! They were so nice and unbelievable in getting my vehicle calibrated after all the trouble I had with Ford. God bless all of you and your business for helping a mother out! You'll never know how much I appreciated your understanding and kindness. This is proof that Wonderful people still exist!

JP Gonzales

★☆☆☆☆

a year ago

The 2 front ladies are complete jerks with attitudes-- the skinny hispanic one in particular. I will never go here for any service what so ever!! Even when I initially called 2 weeks ago, the person I spoke to was rude to me over the phone. After I hung up, I told myself, "wow that person was rude." Today when I arrived to bring my vehicle in, they refused to take my vehicle because I was late for my appointment. I was never told that verbally before I made my appointment that this was there policy/conditions; so I had to find out the hard way along with condescending demeanor and unprofessional gestures. I tried explaining to her why I was late d/t work, but she cared less what I had to say. I called the Odessa locations and the staff were much nicer and have better customer service etiquette. I will be taking my vehicle to the other location and they will get my business from here on out. I am well connected within the community and will tell ALL my colleagues within the medical field(both Midand and Odessa), oil field business's that are owned by family and friends, and to any one else that needs a windshield or glass service, to NEVER GO HERE at the Midland location on 607 S. Big Spring Street for nothing!!! Go to the Odessa locations...you will be treated better. Also, no need to reply with with your ridiculous rebuttal to justify the actions of your front desk staff. I just read through numerous reviews stating the same thing on how the two front people were rude and treated people horrible in one way or another. Obviously you don't care what people are saying since the consensus is clear what the recurring complaint is at this location and these people are still employed. Funny how the common denominator of complaints are about these two individuals. That speaks volumes about you not caring about customers!!

Jules Keye

★★★★★

4 years ago

Had 2 random accidents from flying rocks within a week…..they had my replacement parts within a day or two and scheduled. Replaced quickly while I waited and were beyond generous with their customer care. Can’t say enough about how awesome they are. Highly recommend. Called all other competitors for price comparison as well. Pricing the same for top 6. Their attention to detail puts them at a five star rating for me.

astro Rodriguez

★★☆☆☆

a year ago

They did an awesome Job! But the front ladies who work in front were bashing and talking bad about customers being annoying and saying how this company sucks Sad people they have working for them! But the guys did great on my vehicle! We don’t have time to sit in there and hear drama

Kandis S

★★★★★

a year ago

Super great customer service, great work, and really spent no time replacing a window at a great cost. They will definitely be my go to to get window repairs

Trey White

★★★★★

3 years ago

I had went into to get an OEM windshield replacement (2022 Jeep gladiator), the shop had me in and out within an hour, very speed service. There was an issue that had been noticed after I had taken the vehicle home, I originally had left a 1 star review here earlier today, but within an hour of voicing my concern on the review the manager personally reached out to me to apologize about what happened and explained that’s not the kind of work they do at this company and will do whatever it takes to get the issue corrected and fixed. You don’t hear about that happening anymore, that completely changed my experience and perspective of how this company operates. I understand issues can happen, and the quick response and willingness to correct the issue shows how professional they operate. I’d definitely recommend West Texas Windshield for any glass repair/replacement needs now!

Paul hernandez

★★★★★

5 years ago

Went in at 8 AM when they opened and was greeted with the friendliest staff. They ordered the right windshield and had it in the shop the same day. Scheduled the install at 2 PM and it was all done in 40 minutes and all at a great price. I HIGHLY recommend West Texas Windshield to everyone. They will always have my business when I need a windshield repair. Thank you all.

pete bryant

★★★★★

2 years ago

Back in July I had a rear window motor go bad. Jennifer, at the Midland location worked me into their busy schedule and the crew replaced the device. Last Friday the window quit working again. My wife called on Saturday and spoke with Jennifer and she set me up for today. Once again their crew installed the device I purchased from a local Auto Supply store. When I went to pick my vehicle up I found out there was NO CHARGE for their service. You just don't find this type of Professionalism, Friendliness and Service this day and time. I cannot say enough about Jennifer and the Staff. Thank You and as always any of my windshield needs will be taken care of by West Texas Windshields.

M Lewis

★★★★★

5 years ago

Polite front office staff got us a quote in minutes. We put down a fifty dollar deposit and our new windshield came in the next day. Had an appointment for install at 11 am and the job was done by 1145. The new window looks great, identical to the one it replaced. As long as it doesn't leak this was the best experience I could have asked for. Total price for front windshield was 362. I couldn't be happier at this point.

Shawn Freeman

★★★★★

5 years ago

Ben and the entire Staff at West Texas Windshields did a Fantastic, Professional job on repairing my windshield of the rock chips! I literally walked in after a referral from Progressive and they fixed the windshield to the point where I could not tell it had been broken. I was on my way within 45 minutes but the time flew by as the staff were so friendly! Outstanding and Professional! Highly Recommend!