About Business
Residents of Grafton, VA, Newport News have long trusted Western Auto for their expert Car Repair needs. Whether you need assistance with Auto repair shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.2/5 rating with 221 reviews. Throughout Newport News, and particularly in Grafton, VA, Western Auto is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Western Auto for any Car Repair inquiries or to schedule a visit to their Grafton, VA facility.
Google Reviews
Leah Massey
★★★★★
2 years ago
The company I work for takes our work vehicles here anytime we need service on them and we are always so pleased! So yesterday I took my personal vehicle up here for an oil change. My car feels like it runs so much better! They even told me about a task to take care of to make sure I pass inspection in March! They went above and beyond for me! I will ALWAYS recommend Western Auto to anyone I can!! Thanks so much!
Brad Hickey
★
☆☆☆☆
2 years ago
Do not make the mistake of bringing a vehicle here to be inspected. I can't speak to their workmanship, but to describe their inspections as "overzealous" would be putting it lightly. I HIGHLY encourage you to read other reviews that note this kind of behavior as there are many. Their front desk staff are very kind, and easy to talk to from my experience. Safety elements of a vehicle are important to have maintained and repaired, I fully understand that. However, this place has a reputation for finding one or two completely valid reasons (not arguing this at all) for failure and then hunting for multiple other items to "fail" in separate inspection categories. I hadn't really put much thought to the reviews that noted this kind of behavior and wrote it off as people just complaining that their car had to be repaired. After reviewing the failed categories on my vehicle today, I was surprised to see some of the failure reasons. One of the more interesting notes listed that the tie-rod end needed replacement, which is surprising considering it had been replaced 6 months prior and had been validated by other shops before taking it here. The only thing it even has on it is some surface rust on non-painted areas which is completely expected. Picture of the tie-rod in question is attached.
Lisa Smith
★
☆☆☆☆
Edited a year ago
I am hoping this issue is am having with Western Auto can be resolved. First manager i spoke to a female was no reasoning with her. For her to be part owner very unprofessional. Quick to tell you they have no corporate. There is a court room . But the other owner was very pleasant and understanding and is willing to try to resolve once my car is fixed and I provide invoice. I also have pictures . If this issue is resolved I will give the owner Brandon a separate review. But I advise noone deal with her. She didn't even have a concern my car could have caught on fire leaking gas. Someone could have been killed. Keep that in mind anyone want to go there do not deal with her. It could have been a very different outcome and all she cared about was disputing and telling you what you should have done. Maybe it should have been fixed the first time. First of all I'm not a mechanic. I live in foxhill Hill. I was close to home that's why I drove it home. I owe you no explanation to why I did what I did. Y'all ever think this could have killed someone?? My car could have caught on fire.? No you were only worried about $$ . This could have turned out differently and you should be thankful Amy. It could have been a fuel line anything. I trusted ya'll so I wasn't thinking your mechanic didn't do the job correct. I have pictures to prove that. I did not demand anything but I do feel I deserce some compensation . After Christmas pictures & receipt will be sent to Brandon. We will see how it goes or see you in court. Also gas leaked in clients driveway i was so upset she would be mad but instead she was scared for us. Don't reach in my pocket. I would have had to have car towed from Foxhill to Grafton. You were quick to tell me y'all don't assist with that
Jodi Fuoti
★
☆☆☆☆
a year ago
We have used Western Auto for at least 15 years. Last night I took my car in and we were number 3 in line to get my squeaky breaks fixed. This is the 4th time they are looking at this problem for me. After waiting until 4 the next day I called to see what they found out only to find out they haven’t looked at the car and they close at 5. They originally replaced my breaks 2 years ago and they have squeaked ever since. I understand that they are busy but a call saying they couldnt get to my car would’ve been nice. Their voicemail when you call the business says cars are taken in the order in which they are received. I guess they decided to go for the higher ticket items and let my car sit there. It’s a shame that this family run business has turned into this.
cameron barrow
★★★★★
3 months ago
Excellent customer service. Quality work good pricing.
Brooke Anderson
★
☆☆☆☆
Edited a year ago
My engine lite came on. Had work done. $2k w diagnostic charge of $150. 3 days later engine lite came back on. Couldn’t find the time to get my car back to them since I was moving far away from them. So I took battery off to hopefully reset computer, thinking they forgot to unplug battery. Finally got back to them 2 months later. Surprisingly they charge you another $150 to do a diagnosis check again. I can do that same diagnose check at AutoZone. They use a computer to plug into your car and within 10 seconds you have a code. I just can’t believe they charge me again for a diagnostic fee. Can’t trust people like this who rip you off. When I came back for them to doublecheck and make sure everything was correct they told me something else was wrong. That's when I knew I couldn't trust this place anymore.
James Johnson
★★★★★
6 months ago
Been using g them for State Inspections and minor fixes for years. Fair and dependable, which is hard to find these days.
Caylon Madison
★★★★★
2 years ago
Service was awesome. I installed a leveling kit and needed an alignment. They did the alignment and relearned my TPS. I always recommend Western Auto.
Evelyn
★
☆☆☆☆
a year ago
I normally am not one to ever write a negative review but I felt I needed to share my experience. I dropped off my car for an oil change and tires rotation, as I have done at this location before. I always do conventional oil. The woman at the front desk decided to change my oil to full synthetic without my consent. When I went to check out and asked her why she would make that decision without asking me she said she "made the executive decision on what is best for my car" those were her exact words. This was after she confirmed that she saw I previously got conventional oil so she knew that was not my preference. Unless if she would like to pay my car payment, she has no right to decide what is best for my car. Also, for clarification, it is perfectly fine to have conventional oil in the make and model of my car. She also referred to my car as "my mothers" multiple times despite my mother having no ownership or connection with the car what so ever. My mother has also never received services from this establishment so this is an assumption she made on her own. I guess something about a 26 year old woman owning a car confuses her. She continued to state this even after I corrected her. Unless if you like to be upsold without asking and condescended I recommend you take your business elsewhere.
Jenna Marshall
★
☆☆☆☆
8 months ago
Brother In Law brought his truck in to get fixed and they ended up damaging the radiator during repair. Lied about the damages and refused to refund or try to resolve the issue. Owner is rude and employees are not good honest people. I would take your business somewhere else if you were smart about it or at least want the job done correctly.
Matt Traft
★
☆☆☆☆
8 months ago
Would not bring any service to this establishment if it was even the last place around. My brother and me went in to get his water pump fixed and they ended up breaking the inlet pipe to the radiator. Instead of replacing or owning up to their mistake they tried to epoxy it back on and further damaged his truck. Owner is rude and is not personable whatsoever, would not refund or make amends one bit. His employees don’t know a lick about good honest work and lied about damaging the vehicle until they finally admitted to it. You’d be better off going elsewhere than this hole in a wall establishment.
Corey Jacobs
★★★★★
a year ago
I recently dropped my car off at Western Auto for some necessary services, including an alignment, inspection, and potential replacement of the lower ball joints. The service was completed quickly, and to my surprise, they saved me money by confirming that the ball joints didn’t need replacement, contrary to my initial assumption. Amy was fantastic to work with—professional, attentive, and communicative throughout the process. I will definitely be returning for future service!
Parker Family
★★★★★
2 months ago
Brendan & Jason went out their way to help with water pump I needed to put on my employees truck that broke down up the street, great job rushing to help and giving me great service!
Tyler Kline
★★★★★
6 months ago
I would recommend this shop to anyone in need of quality auto repair services, great communication, quality workmanship and prompt service are 3 of the things we experienced here. We also own a business and have a fleet of trucks, we there personal or for business I would use them for anything again!
Nancy King
★
☆☆☆☆
6 months ago
I can't believe what they did to my 88 year old mother. Took her van in for inspection sticker and I called to see if it was ready and the guy said it was ready. Well nobody told me that the van had been rejected and when I took my mother to pick it up nobody told her that it had been rejected either. What kind of business does that to someone of her age. I live 3 hours away and am going back tomorrow and now I have to figure out how to get her van fixed. My parents have been going there for years to get their cars inspected. There was no paperwork in the van and my mom had no receipt or anything in her purse. Very disappointed.
Nathan Rust
★★★★★
a year ago
Just drove 1600 miles from San Antonio Texas to Yorktown Virginia. I needed an alignment really bad. They had me in the shop within the hour. Brandon even used his Uber app and got me an Uber. Extremely amazing customer service and thank you very much Western auto!
Dennis Worsham
★★★★★
11 months ago
Excellent customer service, great pricing, and dependable repair work. Amy is very professional, friendly, and easy to work with. I needed to get brakes and rotors replaced. I called around and got 4 quotes. Western Auto had the best price by far. I also had them do an oil change & tire rotation. Since they had the tires off for the brake job, there was no charge for the rotation. Amy called with an update and said things were going well with the work being done and asked if I wanted to go ahead and get my vehicle inspected since it was due next month. I said sure! They saved me time and money! I dropped my vehicle off the night before, and it was ready shortly before noon, which was excellent! I like that this is a family owned & operated business. I’ve had my cars inspected and work done on them by Western Auto for over 30 years. They are honest, very good at communicating what needs to be done, very fair on their pricing, and the repair work is very dependable.
T Gallagher
★★★★★
5 months ago
Great family run repair shop. Quality work at a fair price. Thank you all! Comforting to know there is still honest businesses out there. Thank you Marty!
Linda S.
★★★★★
a month ago
Have been getting my cars inspected here since 1979!! Always a good crew here and fair. I moved away while in the military but when i came back I took my car here. Very reliable.
Edgardo Mateo
★★★★★
2 months ago
I had my 2024 Ford F-150 Lariat worked on at Ragan’s Western Auto, and I couldn’t be happier with the results. They installed a Ridetech 3/5 lowering kit and handled everything professionally from start to finish. The truck sits perfect, rides great, and the attention to detail really shows. Brandon is knowledgeable, honest, and easy to work with—exactly what you want when trusting someone with your vehicle. No runaround, no upselling, just solid work done right. If you’re looking for routine maintenance or suspension work, I highly recommend Ragan’s Western Auto. I’ll definitely be back.
