White Knoll Automotive

Rick Becker

★★★★★

3 years ago

I received professional friendly service from start to finish. The staff answered all questions and provided excellent communications throughout the trouble analysis and repair work. My rebuilt transmission has performed better than ever, since buying our 2015 Traverse in 2017. They also identified a busted motor mount that needed replaced, and inspected the CV joints finding them in good shade, recommended not needing replaced. These are good, honest, hard working people. They’ve earned my respect and future business.

Irving Domenech

★★★★★

a year ago

Locally own with a superb crew of experts that will tackle and solve any of your automotives needs. The best place to take your vehicle in Lexington County with reasonable prices and amazing costumer service.

Cowbells Cow

★★★★★

a year ago

I love them! They are the best in town I swear I’m not joking. They always pull through and address all of my concerns. Erica is awesome and very friendly! Thanks to the team for making it safe for me to get back on the road again.

Johnboy

★★★★★

7 months ago

Broke down with a misfire in their parking lot. They let me borrow a socket wrench so I could swap out a coil I had in the trunk. Could've told me to kick rocks. I will be using them soon for my other 5 vehicles soon. Thanks again

Christine Lee

★★★★★

a year ago

Had my car serviced at white knoll automotive and they are a great place to have your car serviced. Everyone there was really nice and explains what the problem is. Had an excellent experience with them and I highly recommend them to anyone who needs service to there vehicle. Thank you for your service you are a great company and I highly recommend you all to my family and friends. Thank you, Christine Lee.

Natalie Poepping

★★★★★

a year ago

Andrew and his staff do a wonderful job. Our entire family take our cars, vans and trucks to him. We have been going to him since he bought the shop. Erika does a great job at the front desk. Andrew is always honest with us about the work being done and works us in as soon as he can. Having a group of mechanics (Andrew, Frank and the rest) that you can depend on, even when you don't like what they find wrong hahaha, is so important to keeping our vehicles running.

Kirk Goff

★★★★★

a year ago

I’ve been here twice to schedule to have my vehicle worked on and both times, they told me how to fix the vehicle myself. I was 100% willing to pay them to do the work, but they told me how to save some money. These are honest people that care about their customers. I’ve referred them to several people who thanked me for the referral. This is an honest mechanic shops that cares about their customers and doing people right!

Larry Weil

★★★★★

4 years ago

Very professional and honest hope they will be around along time only place I will take my vehicle for service. Thanks Andrew and team.

Scorpion Races

★★★★★

a year ago

We made an appointment a few weeks ago to have a brake warning light checked. We get to the day of the appointment and the weather went to crap. They took the car in anyway even though they were ready to close for the day. They diagnosed the problem and fixed it too. It only took a few minutes. Top it off they wouldn’t accept payment for their work. Great customer service. We’ll be back if we have any issues with any other car for them to work on.

Chris Hook

★★★★★

a year ago

I recently had the pleasure of visiting White Knoll Automotive, and I must say that my experience was outstanding. From the moment I arrived, I was impressed by the level of professionalism exhibited by the staff. They were incredibly nice and made me feel welcome right away. The team at White Knoll Automotive is not only friendly but also extremely efficient. They quickly assessed the issues with my vehicle and provided clear explanations of the necessary repairs. Their expertise and attention to detail were evident throughout the entire process. One of the most impressive aspects of my visit was the speed at which they completed the work. Despite the busy schedule, they managed to finish the repairs in a timely manner without compromising on quality. I was back on the road much sooner than I had anticipated, which was a huge relief. Overall, I highly recommend White Knoll Automotive to anyone in need of car services. Their professionalism, kindness, and efficiency are truly exceptional. I will definitely be returning for any future automotive needs. Thank you, White Knoll Automotive, for providing such a positive experience!

Mark D. Collier

★★★★★

9 months ago

Always a good experience. No nonsense, just great service you can trust. They cleaned up the poor work done previously by a big name tire/repair company in the Midlands. Will always go back!

T Hale

★★★★★

a year ago

Amazing service. Andrew really knows his vehicles!! The Best, most honest, and reasonable priced shop you will ever find. Easy to get scheduled that day or definitely within the week, and all the guys are nice and very experienced. Old school mechanics!!!

Debbie Brannon

★★★★★

11 months ago

While I do want recommendations for other work when my car in the shop, they fixed exactly what I asked for and didn't try to upsell me on unnecessary repairs. They even topped off my fluids at no extra charge and my car was ready on time. Highly recommend.

Leslee

★☆☆☆☆

a year ago

Called white knoll automotive and spoke with the secretary/lady up front and inquired about the cost to have a car diagnostic done to find out what was wrong with and going on with my car, I was told to diagnose the car would be a cost of $130, I decided to have it done at that cost which is right around the going rate for that service in our area. I informed her I would be having the car towed in after hours and would use their drop box, she said that was fine and I once again confirmed the price of $130 to diagnose the problem and asked if the diagnostic fee went towards repair if I decided to have them completed there with them like most shops do and she informed me yes and again confirming the price of $130. I set the appointment for Tuesday and had the car towed in on Monday evening and used the drop box to leave the keys along with a list of what the car was doing and everything we have replaced so far. The mechanic or owner I'm not sure which called me early afternoon on Tuesday and proceeds to inform me that now all of a sudden the diagnostic price has jumped to $300 and that that cost would not be put towards any repair work that would be needed. After confirming the $130 price twice already over the phone and paying to have my vehicle towed to the shop with that understanding it seems a very bad business practice to call and say the price i was originally told was now over double that cost and that was not something I was willing to pay for seeing as the difference in cost I informed him absolutely not especially if it will not go towards any repair so I arranged to have my car picked up and paid to have it towed again. So not only was I told something completely untruthful over the phone I had to pay for 2 tows that were absolutely unnecessary! if I had been told upfront about the price they were now wanting to charge that is $170 more and being told now that it won't go towards cost of repair work I would have had it towed somewhere else as the $130 is the ballpark of what other shops charge in the area. I would have considered to pay the $300 if it were to go towards repairs even though I was originally lied to about the diagnostic fee since I had already paid to have the car towed to their location. Please consider the drastic price switch and information that was told to me over the phone before you decide to use this shop for repair or even just getting a car diagnostic done as it cost myself not only an unnecessary tow charge but my time as well. Not a huge fan of wasting time and money. If you use this shop hopefully your experience will be much better than mine and the price you are told is the pricing it will be but I wanted to share my personal experience. I have included a post from another review with the owners response where he even confirms the $130 price for diagnostic.

mariah tartaglia

★★★★★

Edited 4 months ago

When it's a week to acquire an appointment for an oil change, that pretty much means we just have to wait for the best! Erica in the office and the mechanics were a wonderful fast affordable experience. I was also dragging the bottom plastic protection flap for a week and they disposed of it for me at no extra charge! That's amazing 💖 Update After driving cross country from SC and back I returned for another 5 star experience. Excellent service and fast oil change. See y'all in 7000 miles:)

Sheila Cote

★★★★★

3 months ago

I took my car to Andrew to check if I needed a new alternator due to some issues I was having. He checked the car over and found nothing wrong. He did not charge me a thing. He is the most honest and reliable mechanic I know.

Victoria Beck

★★★★★

3 months ago

I was able to make an appointment on a Thursday, drop my car and keys off securely on a Sunday night, and pick up my car at the end of Tuesday. I had an issue with catalytic converter and O2 sensors, and Erica was straight with me that it could be delayed instead of trying to make a sale. She gave me an accurate and transparent estimate for parts and labor, and office staff treated me well.