Wicked Wrench Co.

Jane Sorensen

★★★★★

3 years ago

I had an estimate from a dealer for brake repairs totaling almost $400.00. I decided to try this place and wow- they were great! My brakes are fine- maybe 2 years before I would need to consider getting anything done. And no charge for checking the car out. Everyone, the owner and the cashier were all super nice and I won't go anywhere else from now on! Kudos to an honest, well run, female based local business!

Jalen Little

★★★★★

a year ago

I called Wicked Wrench this morning about needing my brakes replaced, and they fit me in immediately. The service was exceptional—quick, efficient, and fairly priced. The staff was friendly and professional, making the whole experience smooth and stress-free. Highly recommend Wicked Wrench for their outstanding customer service and quality work! A++

Eduardo Ayala

★★★★★

8 months ago

I get my car fixed here ALL the time. Jaime and Naomi are excellent mechanics. Kathy is really nice and helpful at the front desk. All the mechanics that had work on my car are really good too.

Alex Trevino

★★★★★

3 months ago

Came in for vehicle to pass emissions test and they figured out what needed to be replace and make sure I pass emissions test. And all reasonable cost, definitely will comeback

gus

★★★★★

6 months ago

They diagnosed and repaired a checked engine light on my Ford Ranger. Very satisfied with the service. Highly recommend. Thank you

Marc Goldberg

★★★★★

9 months ago

Can’t believe I didn’t know them years ago! These guys are terrific. Once you are in their system you can get your estimates and scheduling by text. They fixed multiple issues including brakes and rotors in one day. They charged so much less than the franchise brakes place on Randall Rd that I used last time. I mean way less. They were also quicker and nicer. I had some engine codes to deal with and they took care of parts and labor on all that too. The oil change was so cheap I don’t even want to tell you the cost in this review in case it was some kind of special, but you can ask. The Wicked Wrench is a local gem of a car place.

Tish Smith

★★★★★

7 months ago

HIGHLY RECOMMEND WICKED WRENCH! I mentioned to my neighbor that my exhaust seemed somewhat loud and I didn't know a reputable mechanic and she told me to give Wicked Wrench a call. I made my initial call on 7-28, Katy got me in on 8-1 and brought my CRV in for 9:30 a.m. Chuck was the mechanic that took the time to look at my exhaust, showed me there was the leak was and him and Naomi told me it could be fixed, and he'd do it right then! I'm always leery of mechanics because in the past I've been taken for a lot of $ and unnecessary work. Both Chuck and Naomi were very honest and upfront. They gave me two options and the price was beyond fair! My car was repaired and I was on the road, nice and quiet, by roughly 10:05 a.m. Definitely will use for any future work. I can't thank Katy, Chuck, Naomi, and Jaime enough 😊

Dave

★☆☆☆☆

Edited a month ago

******DO NOT TRUST THIS SHOP ***** Originally I thought they were great and nice people but damn they really screwed up on a several things. The owner is delusional and very insecure in herself as an owner. I was quoted 215 for a flush of coolant and I thought ok that’s in line with the norm. I get home and no antifreeze in the bottle I was told hey we don’t do flushes but as you see my quote attached it what it is quoted. Why is my bottle empty ? Oh bc you may lose some after text drive? Come get some 20 min away we got you. Um no you should know that. Look at my picture pasted clearly says flush. Also I was back on 3 different times for a steering fluid leak to which they said the 2nd time oh we shouldn’t have put the hose like that. Then back a third time they gave me some other excuse. They def cut corners! They ordered a muffler supposedly OEM and installed it. The heavy set mechanic (stay away from this guy he’s a smooth talker) shows me and I almost started laughing. Stock on my car is dual exhaust with a chrome tip. He shows me and this little dinky tube sticking out. I looked at him and said that’s not gonna work I need you to reattach it from the other one. He’s days I’ll try. You will try? Get real ! Dude trying to cut corners. I spent 1000s there and I received zero respect. Only thing I asked for my money back was the supposed flush which the delusional owner said they don’t do but it’s on paperwork see picture. I wanted to spend a lot of money there and I did! I asked them to fix EVERYTHING and they couldn’t even do the simple jobs without rushing or cutting corners. Had spark plugs changed…. Supposedly… I was still getting a lack of spark after being changed as misfires were still happening. Instead of running diagnostics he tells me “ try some injector cleaner and run it good man like 60 mph.” What ? Of course I did that like an idiot and no change . He didn’t wanna take time to diagnose the issue but to get to his next car. Again guys a great talker don’t believe him. I’m anxious to see at the other shop I made an apt for can tell me if all the plugs were changed. If not there will be a huge problem. The owner is extremely volatile and unfortunately has zero respect for their patrons. Thousands spent and can’t fix things right. That’s a shame

Mike Pater

★★★★★

7 months ago

I've been in search of an automotive shop for awhile! Been to the dealership and a couple local shops and the work either wasn't done as promised or would take all day even 2 days sometimes. So, I decided to contact wicked wrench via their online form and they quoted me for the job I needed done. They were super easy to communicate with and get my services done fast. I really enjoyed taking my truck here. Also, they left the old spark plugs in a plastic bag in the vehicle to see the how bad they were and that the job was completed. I will definitely be bring my truck back to be serviced here. Thanks wicked wrench!!!!

Michael Alston

★★★★★

5 months ago

Wicked Wrench is probably the most straight up and honest shop you'll ever find and their prices are fair. On top of that, they know what they're doing. I can send my 3 daughters there and know I'm not going to have to worry about them being fed a line of BS. They fix what's broken and let you know what else you might need to keep an eye on.

Ian Ireland

★★☆☆☆

6 months ago

Heard good things and just called to get price on work I needed to get done and was wondering how much it’s going to set me back. Took my info and said they will get back to me. That was over a week ago never heard from them again. They were able to give me a price on an alignment really quick while on the phone. Giving 2 stars because they saved me money by not contacting me back.

Mark Leininger

★★★★★

2 months ago

Replaced rear hubs on my Subaru. Completed when promised, fair pricing, handled aTSB on my cars hubs. Didn't try to sell me a dozen things, just did the repair.

Stephanie Hall

★★★★★

5 months ago

had some worked on a SUV of mine and they did an outstanding job. Great service. Comfortable waiting room with coffee and people you could trust with your vehicle. I was recommended from one of my client clients and I will definitely recommend and keep using.

Lori DeRaedt

★★★☆☆

4 months ago

They do great mechanic work at a fair price. Don’t try to sell you in services that don’t need to be done. However, they leave a mess in your engine area after changing the oil filter. Oil drips off the frame onto the garage floor every time. Also recently had brakes done in two vehicles. Both vehicles have had empty water bottles left in them, radio stations changed, etc. They don’t care about the simple details that keep customers happy!

Phill Chambers

★★★★★

2 months ago

I’m consistently impressed every time I visit Wicked Wrench Auto Service in South Elgin. You can actually hear the mechanics walking customers through what their car doesn’t need, instead of pushing unnecessary repairs or upsells. That level of honesty is rare in the auto world. It’s clear they value integrity, transparency, and their long‑term reputation over making a quick buck. Working with a shop that genuinely puts the customer first is incredibly refreshing, and it’s why I trust them completely with my vehicle.

Johnny S.

★★★★★

2 weeks ago

They are trustworthy! And Honest. Which is exactly what you want when you're looking for a mechanic. I've been a repeat customer, for a few years now. I'm giving them a five-star rating cuz they deserve it.

James Huske

★★★★★

3 weeks ago

Fantastic shop and people here. They diligently found and fixed an issue with my sedan and also gave my pickup a full check and write up. I love the transparency here, you won't be surprised by anything. All your communication goes on the invoice. I have absolutely nothing bad to say about this shop. All of my family has switched to wicked wrench, we won't be going anywhere else.